Thomas Grass
Service Manager at Byerly RV- Claim this Profile
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Bio
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Experience
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Byerly RV
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United States
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Retail
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1 - 100 Employee
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Service Manager
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Apr 2019 - Present
Eureka, Missouri Responsible for the day to day operations of the Service Department. I oversee about 35 employees which includes Service Advisors, Production Managers and Technicians. Responsible to implement and maintain procedures throughout the department. We are one of the largest RV dealers in Missouri. Our service department supports the sales department by preparing the sold RV's that customers are purchasing whether they are new or used. Our department supports our large RV rental… Show more Responsible for the day to day operations of the Service Department. I oversee about 35 employees which includes Service Advisors, Production Managers and Technicians. Responsible to implement and maintain procedures throughout the department. We are one of the largest RV dealers in Missouri. Our service department supports the sales department by preparing the sold RV's that customers are purchasing whether they are new or used. Our department supports our large RV rental fleet. We also service RV's that individuals own.
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Production Manager
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Oct 2016 - Apr 2019
Eureka, Missouri Responsible for the day to day work assignment to the Technicians. Estimate work needing approval. Facilitate stream lining the Technicians work for efficiency. Evaluate and inspect work performed.
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Service Advisor
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Jun 2005 - Oct 2016
Eureka, Missouri Service RV customers through their RV repair needs by writing work orders; phone calls, emails. Communicate with customers and service technicians the repairs needed on RVs. Process Insurance Claims, Service Contracts and more. When I did this role, we also dispatched our own work to the Technicians.
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Maaco Collision Repair
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Motor Vehicle Manufacturing
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100 - 200 Employee
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Manager
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Jun 1995 - Feb 2005
St. Louis, Missouri Duties include estimating repairs, scheduling production, ordering parts, paint and shop supplies. Contacting customers, hiring needs and more.
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Saint John Vianney High School
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Foodservice Manager
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Jun 1991 - Jun 1995
Greater St. Louis Area Responsible for daily operations. Menu planning, food production, ordering all food and supplies for the department. We also had vending machines we operated around the campus.
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Chaminade College Prep School
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United States
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1 - 100 Employee
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Foodservice Manager
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Mar 1983 - Jun 1991
Greater St. Louis Area Responsible for daily operations of the Foodservice Department. Responsible for menu planning, food and supply purchasing. We serviced multiple vending machines throughout the campus.
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Education
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Webster University
Bachelor of Arts - BA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES -
Saint Louis Community College
Association in Applied Science, Hospitality, Restaurant Management -
Webster University
Bachelor of Arts - BA