Thomas Gaffney
Senior Administrator at Utmost Wealth Solutions- Claim this Profile
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Bio
Ciara Farrell
I worked with Thomas for 3 years in the credit control department of Quinn Insurance, During this time I found Thomas to be extremely knowledgeable in regards to debt collection and accounts receivable, he has an enthusiastic approach and was a great team member, always willing to help in any way he could. I wish Thomas every success in his future no doubt he will go far.
Shane Morgan
Thomas has worked in a number of debt collection roles for both Quinn and Liberty Insurance. He has a very strong depth of knowledge in credit collection processes across both premium and claims. He is a very effective handler and always strives to complete the job at hand to the best of his ability. I would recommend Thomas for any future similar particularly in the Financial Services sector.
Ciara Farrell
I worked with Thomas for 3 years in the credit control department of Quinn Insurance, During this time I found Thomas to be extremely knowledgeable in regards to debt collection and accounts receivable, he has an enthusiastic approach and was a great team member, always willing to help in any way he could. I wish Thomas every success in his future no doubt he will go far.
Shane Morgan
Thomas has worked in a number of debt collection roles for both Quinn and Liberty Insurance. He has a very strong depth of knowledge in credit collection processes across both premium and claims. He is a very effective handler and always strives to complete the job at hand to the best of his ability. I would recommend Thomas for any future similar particularly in the Financial Services sector.
Ciara Farrell
I worked with Thomas for 3 years in the credit control department of Quinn Insurance, During this time I found Thomas to be extremely knowledgeable in regards to debt collection and accounts receivable, he has an enthusiastic approach and was a great team member, always willing to help in any way he could. I wish Thomas every success in his future no doubt he will go far.
Shane Morgan
Thomas has worked in a number of debt collection roles for both Quinn and Liberty Insurance. He has a very strong depth of knowledge in credit collection processes across both premium and claims. He is a very effective handler and always strives to complete the job at hand to the best of his ability. I would recommend Thomas for any future similar particularly in the Financial Services sector.
Ciara Farrell
I worked with Thomas for 3 years in the credit control department of Quinn Insurance, During this time I found Thomas to be extremely knowledgeable in regards to debt collection and accounts receivable, he has an enthusiastic approach and was a great team member, always willing to help in any way he could. I wish Thomas every success in his future no doubt he will go far.
Shane Morgan
Thomas has worked in a number of debt collection roles for both Quinn and Liberty Insurance. He has a very strong depth of knowledge in credit collection processes across both premium and claims. He is a very effective handler and always strives to complete the job at hand to the best of his ability. I would recommend Thomas for any future similar particularly in the Financial Services sector.
Credentials
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Confronting Bias: Thriving Across Our Differences
LinkedInJul, 2021- Oct, 2024 -
Learning Bitcoin and Other Cryptocurrencies
LinkedInJul, 2021- Oct, 2024 -
Impromptu Speaking
LinkedInFeb, 2021- Oct, 2024 -
Negotiating: A Toolkit for Advancing Your Interests
LinkedInFeb, 2021- Oct, 2024 -
APA Personal General Insurance
Insurance institute of Ireland -
CIP Certified Insurance Practitioner
Insurance Institute of Ireland -
Professional Certificate in Insurance
University College Dublin - National University of Ireland Dublin
Experience
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Utmost International
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Financial Services
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200 - 300 Employee
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Senior Administrator
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Jan 2019 - Present
Senior Administrator at Utmost Wealth Solutions at Utmost Wealth Solutions Senior Administrator at Utmost Wealth Solutions at Utmost Wealth Solutions
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Generali Link
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Navan Co Meath
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Client Service Administrator
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Apr 2016 - Jan 2019
In April 2016 I joined Generali Link that is part of the Generali Group, a major player in the global insurance industry with a presence in more than 60 countries, with 72 million customers, over €480 billion in assets under management, 78,000 employees and is one of the top 50 largest companies in the world (source: Fortune Global 500). Based in Ireland, Generali Link provides a variety of shared services to Generali group companies and valuable services to Generali Brokers and clients in multiple jurisdictions across the globe. Show less
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Liberty Insurance
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Insurance
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1 - 100 Employee
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Claims Recovery Agent
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Nov 2011 - Apr 2016
In 2011 I joined the Claims Excess Recovery team, where I demonstrated successful negotiation and effective management of financial claims excess recovery in commercial insurance, public, employers, personal injury liability and commercial fleet claims. Responsible for full claims review and analysis of a paid claim and effective communication with relevant stakeholders including team managers, senior adjusters, Regional Claims Managers, solicitors, third-party insurer’s, policyholders and commercial entities to achieve reimbursement. Recovery Excess • Taking internal calls from the call center, and providing support. • Register new Excess Recovery files. • Maintain accurate and up-to-date records and diaries. • Handling of cheques and cash payments. • Taking credit card payments by RPS (Receipts Processing System) • Indexing documents and payments in on Visuals systems. • Action daily reports and weekly reviews. • Negotiation of pay plan arrangements. • Ensure diaries of files are maintained and regularly updated. • Collection of Debt on Customer and Broker Accounts. • Liaise with customers, Brokers and solicitors by telephone, email and written communication. • Administration Tasks such as reinstatement's, reallocation's, matching payments. • Follow up on general queries Administration. • Updating direct debt account details & collection dates on policies. • Issuing Broker Statements. • Issuing refunds to customers. • General Maintenance of customer accounts. • Complaint handling to resolution and enhancing customer satisfaction. Recovery outlay • Register and deal with new Policy Holder Outlay Recovery files on a daily basis. • Upon receipt of payment, post the recovery on the claim, amend the No Claims Bonus to reflect payment received and issue a follow up letter to confirm receipt of payment and reinstatement of No Claims Bonus. • Help out the salvage team deal with new Salvage Recovery files when requested. Show less
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Liberty Insurance Vietnam
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Vietnam
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Insurance
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1 - 100 Employee
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Credit Controller
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Jun 2011 - Nov 2011
I continued to work in my role of credit control through the takeover by Liberty Insurance Ltd. My team and i were moved to our Blanchardstown office. I continued to work in my role of credit control through the takeover by Liberty Insurance Ltd. My team and i were moved to our Blanchardstown office.
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Quinn Direct Insurance
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Ireland
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Insurance
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1 - 100 Employee
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Credit Controller
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Jul 2007 - Jun 2011
I have worked in all areas of Credit Control. Broker Team, Cash Cheque Team, Refund team, Cancellation and Direct Debt teams. I have acquired a wide range of skills in all the areas of Credit Control which include the knowledge and use of Visuals, Ifaces, HFI, Lotus notes & Realex payments system. Duties and tasks held in Credit Control • Collection of Debt on Customer Accounts. • Liaise with customers by telephone and written communication. • Administration Tasks such as reinstatements, reallocations, matching payments etc. • Follow up on general queries Administration. • Updating direct debt account details & collection dates on policies. • Liaising with Individual Brokers by phone & written communication. • Issuing Broker Statements. • Collecting Broker Debt. • Issuing refunds to customers. • General Maintenance of customer accounts. • Taking internal calls from the call centre and providing support. Show less
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Cantec Office Solutions
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Navan Co Meath
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Accounts Receivable Clerk
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Nov 2005 - Jul 2007
• Debtor Control – responsible for Customer Accounts ensuring they are kept within their credit terms. • Invoicing / Debt Collection – responsible for ensuring that targets were met on a daily basis. • Accounts & debt control & that all invoices were processed in a timely & efficient manner. • Customer Service - Dealing with customer queries both face to face & on the phone in relation to customer accounts & stock. • Liaising with customers, suppliers & other staff. • Stock Control – Responsible for Month End Stock Take. • Processing Orders to Warehouse. • Deliveries - occasionally I was required to help out with deliveries of orders to customers Show less
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Irish Nationwide Building Society
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Banking
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1 - 100 Employee
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Legal Deeds Clerk / Mortgage Administration
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Jun 2000 - Nov 2005
• Ensuring all accounts were fully redeemed prior to title deeds being issued. Submitting inquiries & various ad hoc duties. • Answering, assisting and dealing with customer queries in a professional, courteous and efficient manner. • Efficient daily liaison with both management & staff throughout our network of branches nationwide. • liaising with Solicitors with regards title deeds and mortgage draw downs •Dealing with large commercial clients such as property Developers property portfolio Show less
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Administration / Assembly
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Apr 1999 - Jun 2000
Assembling computers on the assembly line with a target of 25 computers built per hour. Quick testing each computer once built and rebuild the computers should they fail the testing. Conducting software testing on multiple computers in the stacking area. Batching orders ready for shipping in the shipping area. Assembling computers on the assembly line with a target of 25 computers built per hour. Quick testing each computer once built and rebuild the computers should they fail the testing. Conducting software testing on multiple computers in the stacking area. Batching orders ready for shipping in the shipping area.
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Education
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2011 - 2016
The Insurance Institute
CIP Certified Insurance Practitioner -
Greendale College Dublin (in conjunction with Athlone I.T)
National Certificate Business Studies (Office Information Systems)
Community
