Broker Service Line Supervisor

• Jun 2021 - Present

Contact Center/Operations Supervisor

• Apr 2016 - Present

Contact Center Operations Team Lead

• Jul 2014 - Apr 2016

Team Building, policy consultation, training, workforce optimization, IT technical escalations, and employee coaching.

Tier 1 Health Care Rep

• Jan 2014 - Jun 2014

Explain provisions of insurance options, enrollment procedures and choices, and state and federal laws pertaining to the concerns or complaints from inquirers or enrollees. Research and resolve uncommon eligibility questions, problems, and enrollment discrepancies; ensure requests are processed correctly. Maintain expert knowledge in all aspects of MNsure sufficient to provide guidance to assisters and navigators. Provide information and problem resolutions for callers and assisters/navigators during the Annual Enrollment Period (AEP) to ensure they have accurate information for decision-making and appropriate enrollment. Support the use of the web portal. Assess completeness of supporting documentation. Review enrollment options and discuss health program eligibility for initial application or renewal. Examine and assess information to determine impact on continued eligibility for the client; make changes to case status as required. Meet performance and production standards

Co-Owner

• Jul 2020 - Present

Co-Owner

• Oct 2017 - Present

Journeyman Plasterer-Crew Leader

• 2001 - Feb 2013

Journeyman Plasterer’s Local 265• Coordinated with contractors and homeowners to achieve desired results• Created custom finishings • Maintained variety of equipment: building, stucco, and plaster tools, etc. • Quality controlled all supplies used on the jobsite Journeyman Plasterer’s Local 265• Coordinated with contractors and homeowners to achieve desired results• Created custom finishings • Maintained variety of equipment: building, stucco, and plaster tools, etc. • Quality controlled all supplies used on the jobsite

Sales Agent/Production Supervisor

• 1997 - 2001

Sales Agent• Responsible for customer care, resolving grievance claims, and coordinating rental pick-ups and returns Production Supervisor• Supervised the maintenance, scheduling, and ordering of company vehicles• Delegated tasks to department employees Sales Agent• Responsible for customer care, resolving grievance claims, and coordinating rental pick-ups and returns Production Supervisor• Supervised the maintenance, scheduling, and ordering of company vehicles• Delegated tasks to department employees