Experience

Security Install Solutions, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Service Sales Account Manager

  • Oct 2020 - Present



Allegion US

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Order Specialist

  • Jan 2020 - Oct 2020

  - Work with a team to process the inbound order for the factory. - Research products for the customers and provide excellent customer support when needed. - Assist other team members find solutions for customers. - Provide reporting for upper management regarding order status and tracking for outstanding orders. - Keep SLA's and error percentage no higher then 0.05 percent. - Work with a team to process the inbound order for the factory. - Research products for the customers and provide excellent customer support when needed. - Assist other team members find solutions for customers. - Provide reporting for upper management regarding order status and tracking for outstanding orders. - Keep SLA's and error percentage no higher then 0.05 percent.



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Associate

  • Aug 2019 - Dec 2019

  - Process data changes to medical policies for the state of Michigan. - Update payment options and add and remove members. - Terminate policies for non payment and reactive based on company guidelines. - Assist with open enrollment for members located in Michigan. - Process data changes to medical policies for the state of Michigan. - Update payment options and add and remove members. - Terminate policies for non payment and reactive based on company guidelines. - Assist with open enrollment for members located in Michigan.



The Dot Corp

• United States
• Printing Services
• 1 - 100 Employee

• Warehouse Manager

  • Jul 2018 - May 2019

  • Spearheaded and managed a team of 15-20 employee’s• Lead the shipping, receiving, ordering selecting, and production departments.• Managed Temp Labor and assisted management in driving sales plans and strategies• Collaborated with customer service to meet our clients SLAs and Keep order turns down to 24 to 48 hours• Accomplished Team building, labor tracking and process improvement.• Resolved issues with customer service and kept our clients’ needs met.• Provided Coverage for the General Manager in their absence. Show less

• Project Manager

  • Jul 2016 - Jul 2018

  • Lead project meetings with stakeholders and developers outlined their needs and wants as well as any details around those tasks.• Discuss project goals with developers and provide accurate time estimates based on effort and complexity.• Ran demos for new features for stakeholders and provided training documentation on how to use those features.• Built test cases for testing new features in staging before pushing to production.• Test features for bugs and reported findings on how to reproduce the bug, so developers can address the bug in Production.• Launched a site to help clients change and update their own assets for mailing medical Documents. As well as controlling how their assets are printed and mailed.• Launched a desktop application for a medical client. Accurately Controls inventory, weights and dims of the items in stock. As well as providing the user with instructions on what supplies to use and tracks supplies for billing purposes at the month-end.• Implemented a supply tracking process through our internal inventory system in the warehouse to recover the lost cost of supplies used. Show less

• Account Manager

  • May 2010 - Jul 2016

  • Managed multiple high value accounts to achieve channel goals• Provided Written SOP’s for all aspects of the accounts I managed.• Worked with clients to meet the deadlines of projects and keep within the set SLA’s• Worked with various levels of management to audit the processes and keep them up to date• Managed projects and work with the internal and External IT team to keep pace and meet deliverables• Streamlined processes and used Automation via IT to reduce human errors• Achieved business objectives by penetrating new account with product, solution and service offerings• Proactively pursued the development and execution of strategic account plans to ensure achievement of assigned business goals• Tracked labor hours and supplies used to ensure productivity• Conducted time studies for jobs and assisted in project management• Maintained an overall safe work environment and driving improvements to reduce safety risks to employees Show less



VIDEO IMAGE PROTECTION

• Fullerton, CA

• Technician

  • Jan 2010 - Mar 2010

  • Assisted in the installation of video systems into banks, restaurants, and other businesses • Utilized key machine to create mastered keys, home keys, and car keys • Provided quality customer service to various levels of management • Assisted in the installation of video systems into banks, restaurants, and other businesses • Utilized key machine to create mastered keys, home keys, and car keys • Provided quality customer service to various levels of management



Choice point

• Irvine, CA

• Production Associate

  • Aug 2007 - Jan 2009

  • Processed all the negative responses gotten from the mailroom • Professionally operated electronic postal scales, and other mail room equipment • Opened mail and sorted out positive and negative responses • Increased company reputation by helping other members • Organized files and paperwork and created documentation for product orders • Troubleshot situations and adapted to new protocol • Developed knowledge for preparing each security product build by selecting key components Show less



First American

• United States
• Financial Services
• 700 & Above Employee

• Production Associate

  • Feb 2006 - Aug 2007

  • Oversaw processing done by First Indian Corporation • Successfully tracked and monitored database records • Filled database gaps and troubleshoot database anomalies to ensure accuracy • Researched missings and provided reports on findings • Scanned micro fiche and rolls of documents when needed • Developed skilled work force and aided in the reduction of poor performing employees • Established effective relationships with senior management • Proven track record of delivering optimal results in a high growth environment that exceeds operational goals and yields measurable outcomes Show less