Translation Project Manager

• Nov 2020 - Present

Marketing Assistant

• Jul 2019 - Oct 2020

In this position for Merritts I am updating the Customer Relationship Management Database to ensure marketing materials are being sent to the correct and appropriate contacts. This is with an aim to convert a higher percentage of enquiries received by Merritts into confirmed business and continued jobs for the company. In this position for Merritts I am updating the Customer Relationship Management Database to ensure marketing materials are being sent to the correct and appropriate contacts. This is with an aim to convert a higher percentage of enquiries received by Merritts into confirmed business and continued jobs for the company.

Front Of House Team Leader

• Aug 2018 - Jun 2019

I joined as a Front of House Team Leader for the Stonegate Pub Company, which owns over 700 venues across the UK. During my time with Stonegate I worked in a venue in Watford and then in a second venue in Nottingham. ________________________________________________________________________________________________________ ► Led a team of staff to ensure all customers are served to a satisfying standard and in a timely manner. ► Made sure that the venue was safe and clean in line with both Health and Safety standards and Stonegate’s policies and guidelines. ► Responsible for weekly count of all 'wet' stock in the venue. ► Counted all money at the start and/or end of every shift to ensure venue has correct amount on premises ► Dealt with customers throughout opening hours and also function as an escalation point for any issues that may arise. ► Managed social media presence for the venue; promoting offers, events and engaging customers. ► Was put forward to be a Personal Licence Holder for the Venue. ► Learned how to perform the beer line cleans on a regular basis and was responsible for these on a regular basis. ► Wrote, hosted, promoted a weekly Quiz Night in Watford with no budget that attracted around 50 regular contestants that boosted business on Wednesday nights, which were typically quiet before the quiz nights started. Show less

Senior Project Manager

• May 2016 - Apr 2018

With offices in 90 cities across 6 continents, and over 3.5k staff, TransPerfect is the world's largest privately held provider of language services, managing the translation and localisation of documents for use worldwide.________________________________________________________________________________________________________► Responsible for handling multiple projects featuring client edits to previously delivered translations for the company’s largest client, IQVIA (formerly Quintiles). This includes identifying the aspects that need to be changed, getting the issues resolved to strict guidelines and procedures through liaising with both internal and external linguists, and delivering back to the client within a tight turnaround time. ► I also logged data from revisions as per requirements and suggested/implemented resolutions to preventable issues, such as further training and ensuring information flowed to the right staff.► As an Activities Organiser, I also coordinated regular social events 5-a-side football and Quiz Nights Show less

Special Projects Manager

• Apr 2015 - May 2016

In this role I managed translation projects for the company's largest client into the desired target languages, quality checking each document, liaising with specialist translators, proof-readers and Quality Manager to rectify issues as they arose.________________________________________________________________________________________________________ ► An escalation point for technology-based problems for the team, I was also selected to trial new processes and technology, identify any issues and administer relevant training► In order to improve outcomes and efficiencies, I provided training to 40 team members, and created an improved certification format, which has to be used for each document. This increased accuracy, cut quality checks down from 300 to 75 - 100 per day, and restored client faith in the company. Show less

Project Coordinator

• Apr 2014 - Apr 2015

In this role I managed translation projects for the company's largest client into the desired target languages, quality checking each document, liaising with specialist translators, proof-readers and Quality Manager to rectify issues as they arose.________________________________________________________________________________________________________ ► An escalation point for technology-based problems for the team, I was also selected to trial new processes and technology, identify any issues and administer relevant training► Responsible for checking country specific translation certifications for each project to stringent standards Show less

Vice President of Student Activities

• Jul 2012 - Jun 2013

This was a full-time sabbatical role coordinating student-run clubs and societies at Aston University, where I was also leader of the Students’ Activities Committee, leading 7-10 staff, and steering committee, leading 10-15 staff, and member of the Union’s Executive Committee.► I arranged university-wide initiatives such as Welcome Week for new students, end of year events, 2 graduation balls for 1,000 people, as well as the most successful Freshers' Fair in the university’s history. I also organised weekly sports fixtures for clubs and managed transportation for the teams.► Further activities included attending regular meetings with stakeholders to discuss strategies to move the Union forward, training activities committee leaders from around 40 sports clubs and 120 societies on how to run the clubs, and recruiting and managing a team of 7 – 11 which ran the entire student election process. Show less

Student Activities Fleet Manager

• Jul 2011 - Jun 2012

The main point of contact for use of and upkeep of the university’s fleet of vehicles used for activities, I booked vehicles in for services, MOTs and/or repairs, and liaised with staff and students regarding using the vehicles for outings.

Vice President Student Activities

• Jul 2010 - Jun 2011

This was a full-time sabbatical role coordinating student-run clubs and societies at Aston University, where I was also leader of the Students’ Activities Committee, leading 7-10 staff, and steering committee, leading 10-15 staff, and member of the Union’s Executive Committee.► I arranged university-wide initiatives such as Welcome Week for new students, end of year events, 2 graduation balls for 1,000 people, as well as the most successful Freshers' Fair in the university’s history. I also organised weekly sports fixtures for clubs and managed transportation for the teams.► Further activities included attending regular meetings with stakeholders to discuss strategies to move the Union forward, training activities committee leaders from around 40 sports clubs and 120 societies on how to run the clubs, and recruiting and managing a team of 7 – 11 which ran the entire student election process. Show less

Student Activities Editor

• Jul 2009 - Jun 2010

I wrote a regular 3 or 4 A4-sided activities/news newsletter, and liaised with the Marketing Manager and Head of Events to ensure all relevant information was published/promoted.

Promoter

• Aug 2011 - Jun 2012

Vodbull is a major Birmingham student events and club night organiser. ► The role involved both promoting club nights and on busy occasions assisting behind bars, and on several occasions I was rewarded for bringing in the most custom. Vodbull is a major Birmingham student events and club night organiser. ► The role involved both promoting club nights and on busy occasions assisting behind bars, and on several occasions I was rewarded for bringing in the most custom.

Bar Supervisor

• Aug 2006 - Dec 2009

Worked seasonally and became Supervisor as of 2007. Worked seasonally and became Supervisor as of 2007.

Store Manager

• Jun 2008 - Sep 2008

Managed all aspects of store leadership alone, including taking deliveries, ensuring customers received pre-ordered goods, banking activities, and opening and closing the store. Managed all aspects of store leadership alone, including taking deliveries, ensuring customers received pre-ordered goods, banking activities, and opening and closing the store.