Thomas Dyre

Director of Customer Care/IT Manager at Mesa Community College
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Contact Information
us****@****om
(386) 825-5501
Location
Mesa, Arizona, United States, US

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Bio

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Credentials

  • Micro-Certification - Integration Hub
    ServiceNow
    Mar, 2021
    - Oct, 2024
  • Micro-Certification - Asset Models Management
    ServiceNow
    Sep, 2020
    - Oct, 2024
  • Git Essential Training: The Basics
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Coaching Skills for Leaders and Managers
    LinkedIn
    May, 2020
    - Oct, 2024
  • Emerging Leader Foundations
    LinkedIn
    May, 2020
    - Oct, 2024
  • Exam Tips: Certified Associate in Project Management (CAPM)®
    LinkedIn
    May, 2020
    - Oct, 2024
  • How to Be a Positive Leader (Blinkist Summary)
    LinkedIn
    May, 2020
    - Oct, 2024
  • Leading Effectively
    LinkedIn
    May, 2020
    - Oct, 2024
  • Leading with Emotional Intelligence
    LinkedIn
    May, 2020
    - Oct, 2024
  • Learning PowerShell Core
    LinkedIn
    May, 2020
    - Oct, 2024
  • Transitioning from Manager to Leader
    LinkedIn
    May, 2020
    - Oct, 2024
  • Knowledge-Centered Support Fundamentals v5.3
    HDI
    Aug, 2014
    - Oct, 2024
  • Extron Certified AV Associate
    Extron Electronics
    Apr, 2014
    - Oct, 2024
  • HDI Certified Desktop Support Technician
    HDI
    Apr, 2014
    - Oct, 2024
  • HDI Support Center Team Lead
    HDI
    Aug, 2014
    - Oct, 2024

Experience

  • Mesa Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Director of Customer Care/IT Manager
      • Sep 2022 - Present

      I plan, manage, and implement strategic information technologies and integrated systems across the College. I oversee and direct work units, including goal setting, resource allocation, and budget management. I supervise staff, conduct performance evaluations, and coordinate training.Experience Summary:- Plan, organize, assign, supervise, and evaluate staff work for optimal performance.- Recommend and approve staff selection, direct training, and implement disciplinary processes.- Identify training needs, and provide comprehensive staff training and mentoring.- Oversee business units, implementing strategic technologies and integrated systems.- Maximize system efficiencies for hardware and software utilization.- Ensure high-quality service delivery and compliance with regulations.- Conduct research and implement industry standards and emerging technologies.- Manage budgets and expenditures, and allocate resources effectively.- Directly resolve escalated issues and customer concerns.- Participate in strategic planning and decision-making.- Demonstrate expertise in project management, successfully leading complex IT projects.- Develop and implement policies, procedures, and standards.- Utilize strong interpersonal skills for conflict resolution and group facilitation.- Maintain confidentiality, and exercise political acumen, tact, and diplomacy.- Utilize computer applications and modern office technology.- Provide exceptional customer service, foster positive relationships. Show less

    • I.T. Support Supervisor/ Systems and Network Admin Sr.
      • Jul 2019 - Present

      I lead a team of ServiceNow, SCCM, and Jamf administrators. The work is coaching of team members and the coordination of Systems to support Mesa Community College in Arizona. I lead system-level projects by bringing together the appropriate project resources. Projects I lead are for the development and implementation of technology-based solutions, including functional requirements, definition, maintenance of applications, or systems.Duties, knowledge, and Skills include:Planning, organizing, assigning, supervising, reviewing, and evaluating the work of staff. Evaluating priorities and coordinating resources by deploying technical staff.Participates in hiring, and performance evaluation activities.Identifies staff development opportunities and provides training and mentoring.Responds to and resolves escalated issues and customer concernsRoutinely performs complex, highly visible, and politically sensitive research, and analysis; develops and prepares reports of the content.Supervises the provision of end-user services including technical support.Develops policies, procedures, and standards related to the development, maintenance, and documentation related to Systems Administration.Assesses user needs by collecting specifications and data.Principles, practices, and applications of server operating systems and software.Principles and techniques of systems programming, applications system design, and programming.Principles and applications of assigned computer hardware, software, and peripherals.Researches industry standards, trends, best practices, and emerging technologies and makes recommendations for implementation.Monitoring and maintaining system performance including tuning and testing. Show less

Community

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