Experience

Canyon Partners, LLC

• United States
• Financial Services
• 100 - 200 Employee

• Information Technology Support Analyst

  • Oct 2018 - Present

  Los Angeles, California, United States



Buro Happold

• United Kingdom
• Construction
• 700 & Above Employee

• IT Support Officer

  • Jun 2013 - Oct 2018

  Greater Los Angeles Area BuroHappold Consulting Engineers, Los Angeles, CA 6/24/2013 – current IT Support Officer ● Manage/support/implement production server farm (200+ servers / 2500+ workstations) ● Project leader for all Microsoft security/non-security patching + application deployments via SCCM -Create, test, and distribute Microsoft security/non-security patches -Create new software distribution groups for monthly patch updates -Create and test new applications for… Show more BuroHappold Consulting Engineers, Los Angeles, CA 6/24/2013 – current IT Support Officer ● Manage/support/implement production server farm (200+ servers / 2500+ workstations) ● Project leader for all Microsoft security/non-security patching + application deployments via SCCM -Create, test, and distribute Microsoft security/non-security patches -Create new software distribution groups for monthly patch updates -Create and test new applications for deployment -Update/patch core workstation/server applications -Remove all expired/superseded patches from deployment packages/software update groups -Compile and submit monthly compliance report ● Responsible for local site data backup via Symantec/Veritas Backup Exec ● Ensure local library tapes are sent offsite to Iron Mountain weekly along with generated backup report ● Manage/monitor content filtering via BlueCoat proxy filter / edit local proxy exceptions list as needed ● Monitor WAN/LAN utilization via Cacti internet traffic reporting ● Provide support for Autodesk Revit Server/associated products ● Review all software EULA and responsible for all software license renewals/purchases for North America ● Project leader for exchange hosted centralized disclaimer/ resource booking implementation ● Coordinate between ISP’s/contractors for two office relocations ● Provide monthly summary of relevant IT infrastructure changes to all Partners ● Setup and configured VR/AR experience – HTC Vive – Hardware and Software ● Establish SIP federated domains via Skype for Business with external clients Show less



FactSet

• United States
• Financial Services
• 700 & Above Employee

• Corporate Support Engineer

  • Feb 2012 - Apr 2013

  Greater Boston Area FactSet Research Systems, Boston, MA 2/6/2012 – 4/18/2013 Corporate Support Engineer ● Provided IT support for 27 different offices worldwide ● Responsible for all IT needs in local office locations consisting of 150+ users ● Duties included deployment/setup of pcs for new hires (Windows 7/XP) ● Troubleshoot virus infections/BSOD/recover time sensitive data ● Troubleshoot/install FactSet application/software ● Created/managed distribution groups in Microsoft… Show more FactSet Research Systems, Boston, MA 2/6/2012 – 4/18/2013 Corporate Support Engineer ● Provided IT support for 27 different offices worldwide ● Responsible for all IT needs in local office locations consisting of 150+ users ● Duties included deployment/setup of pcs for new hires (Windows 7/XP) ● Troubleshoot virus infections/BSOD/recover time sensitive data ● Troubleshoot/install FactSet application/software ● Created/managed distribution groups in Microsoft Exchange server/configured email accounts ● Responsible for bi-weekly orders/deployment of IT equipment (printers, copiers, fax machines) ● Managed user/PC accounts across multiple domains in Active Directory ● Supported multiple servers stored locally and at local data centers ● Supported multiple mobile platforms (iPhone, iPad, BlackBerry) ● Worked with various ISP’s/vendors to support warranty related problems and update contracts Show less



Harvard University

• United States
• Higher Education
• 700 & Above Employee

• Technical Support Engineer

  • Jun 2011 - 2012

  Greater Boston Area Harvard University, Cambridge, MA 6/2011 – 2/3/2012 Technical Support Engineer ● Provided IT support for all Faculty & Staff of Arts & Sciences / students ● Provided lab support/maintenance for all campus houses/labs ● Team leader of NetBoot Image Server project ● Retrieved time sensitive data from infected computers ● Reformat/reinstall operating systems ● Created/updated/resolved tickets via BMC Remedy software



Suffolk University

• United States
• Higher Education
• 700 & Above Employee

• Technical Support Engineer

  • Nov 2011 - Dec 2011

  Greater Boston Area Suffolk University, Boston, MA 9/9/2011 – 12/17/2011 Technical Support Engineer ● Provided IT support for all faculty/staff/students of Suffolk University ● Reset account passwords using Active Directory