Experience

Superior Electric Great Lakes Company

• United States
• Construction
• 100 - 200 Employee

• Business Application Support Specialist

  • Feb 2023 - Present



Distribution One

• United States
• Software Development
• 1 - 100 Employee

• Business Analyst

  • Oct 2010 - Feb 2023

  Project Manager over 22 Customer ERP Conversions with a combined 480 employees trained and supported in Customer Service, Finance, Procurement and Warehouse Operations utilizing Waterfall Methodologies. Utilized Kaizen Methodology through collaboration guiding all levels of divisional employees at multiple locations analyzing current business processes. Streamlined and improved productivity and efficiencies in invoicing and billing to increase accuracy, billing performance and decrease DSO by 10%. Refined and expanded client legacy data to maximize ERP system capabilities resulting in enhanced reporting for customer engagement and end user experience while navigating customer and product data. Piloted multi-remote ERP implementations by creating processes and procedures for self-directed installations with three targeted large volume clients. This eliminated on-site support, reducing cost, which impacted the bottom line with a savings of $50,000. Collaborated with customers and internal teams diagnosing defects, gaps and opportunities to utilize technical resources to test, validate and resolve issues for maintenance. Implemented Pandemic Projects complying with Government mandates for Omni Online Ordering Product. Facilitating B2B and Retail internet sales with inventory values in excess of $10 million. Show less



xpedx

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Analyst

  • Jun 1982 - Sep 2010

  Collaborated with divisional employees, managers, and executives at multiple locations to analyze current business processes and procedures. Managed multi-location implementations, coordinating resources, training, data conversion, implementation, and conversion support for various project phases following Waterfall Methodology. Provided on-site support and follow-up training as procurement technical support analyst for 5 ERP systems reducing individual legacy systems by 70% and FTE’s by 25%. Worked on ERP Conversion project as Procurement Analyst, 35% reduction in project timeline, 33% less available investment, and 25% fewer conversion events per implementation with minimal business interruption. Developed and implemented tables using IQ4 and SIQ queries for Inventory and Data Management. Show less