Development Team Lead

• Oct 2023 - Present

Project Manager

• Sep 2022 - Sep 2023

Delivery Manager

• Jan 2020 - Sep 2022

Responsible for the delivery of projects implementing Global Health products for new and existing customers.

Implementation Analyst

• Jan 2018 - Jan 2020

Senior Implementation Engineer

• Apr 2016 - May 2017

First employed as an Assistant Implementation engineer working on developing and delivering national configuration using SQL, XML, HTML and CSS. Promoted to Implementation Engineer in 2013 and moved into a lead role, designing and building specifications alongside NHS And HSCIC representatives as well as ensuring quality and delivery of these releases.Moved into the projects team in 2014 with the initial focus on moving all exiting NHS trusts from the national programme to Servelec hosted solution and open software version. Promoted to Senior Implementation Engineer in 2016 with a focus on large project deliveries, first of types, improving and updating current documentation and processes and assisting the less experienced engineers. Show less

Implementation Engineer

• Mar 2013 - Mar 2016

Promoted to Implementation Engineer in 2013 and moved into a lead role, designing and building specifications alongside NHS And HSCIC representatives as well as ensuring quality and delivery of these releases.Moved into the projects team in 2014 with the initial focus on moving all exiting NHS trusts from the national programme to Servelec hosted solution and open software version.

Assistant Implementation Engineer

• Jan 2012 - Mar 2013

First employed as an Assistant Implementation engineer working on developing and delivering national configuration using SQL, XML, HTML and CSS.

IT Helpdesk Analyst

• Mar 2010 - Jan 2012

Saint-Gobain Technical services are the main department for IT in the United kingdom for all Saint-Gobain owned companies. Covering around 1000 branches from around 9 different brands. Responsibilities: Logging and handling calls within specific service level agreement periods depending on fault and severity. Dealing with users queries and providing help with both generic and bespoke software. Ensuring all calls are up to date and accurate. Liaising with 2nd line support teams in order to produce faster and more helpful results to issues. Provided full training for the two newest members of the team and continued mentoring and supporting them in their roles. Support and maintenance in some sections of the company intranet pages. Given responsibility of implementing a user feedback questionnaire which would generate an email to the customer following a call being logged with the helpdesk, which would allow them to save feedback to a database. This was successfully rolled out and still currently in use. Show less