Thomas Davies
Technical Manager at WebWayOne- Claim this Profile
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Bio
James Maylen
I had the pleasure of being involved in the decision to employ Tom at WebwayOne. An extremely fast learner he was able to quickly integrate into the business and became a real asset to the team in no time at all. I highly enjoyed my time working with Tom and he would be an asset to any company.
Ross Mason
I had the absolute pleasure of working with and training Tom during my Time at WebWayOne. He quickly learned the role of Technical Support and was dealing with Service Engineers unassisted within 6 months. He continued to expand his knowledge and understanding of the product which far surpassed my own by the time I left the company in 2013. A real asset to the company and to top it all off a really nice chap too! Very much enjoyed working with him.
James Maylen
I had the pleasure of being involved in the decision to employ Tom at WebwayOne. An extremely fast learner he was able to quickly integrate into the business and became a real asset to the team in no time at all. I highly enjoyed my time working with Tom and he would be an asset to any company.
Ross Mason
I had the absolute pleasure of working with and training Tom during my Time at WebWayOne. He quickly learned the role of Technical Support and was dealing with Service Engineers unassisted within 6 months. He continued to expand his knowledge and understanding of the product which far surpassed my own by the time I left the company in 2013. A real asset to the company and to top it all off a really nice chap too! Very much enjoyed working with him.
James Maylen
I had the pleasure of being involved in the decision to employ Tom at WebwayOne. An extremely fast learner he was able to quickly integrate into the business and became a real asset to the team in no time at all. I highly enjoyed my time working with Tom and he would be an asset to any company.
Ross Mason
I had the absolute pleasure of working with and training Tom during my Time at WebWayOne. He quickly learned the role of Technical Support and was dealing with Service Engineers unassisted within 6 months. He continued to expand his knowledge and understanding of the product which far surpassed my own by the time I left the company in 2013. A real asset to the company and to top it all off a really nice chap too! Very much enjoyed working with him.
James Maylen
I had the pleasure of being involved in the decision to employ Tom at WebwayOne. An extremely fast learner he was able to quickly integrate into the business and became a real asset to the team in no time at all. I highly enjoyed my time working with Tom and he would be an asset to any company.
Ross Mason
I had the absolute pleasure of working with and training Tom during my Time at WebWayOne. He quickly learned the role of Technical Support and was dealing with Service Engineers unassisted within 6 months. He continued to expand his knowledge and understanding of the product which far surpassed my own by the time I left the company in 2013. A real asset to the company and to top it all off a really nice chap too! Very much enjoyed working with him.
Experience
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WebWayOne
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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Technical Manager
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Jun 2014 - Present
Moved to new position to provide the Development team my expertise in real-world application of the products they develop and extensive testing of applications before release. Providing a final point of escalation before issues are passed back to Developers. Testing new hardware and software solutions. Responsible for maintaining all external maintenance links. Monitoring and fault resolution of server and architecture faults.
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Technical Support Manager
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Aug 2013 - Jun 2014
Managing the Technical Support team on a daily basis and being a point of escalation for technical queries and customer complaints. Remote installation of bespoke software via TeamViewer application. Testing remote connections to Intruder Alarm Panels. Testing of Intruder Alarm Panel software. Testing and maintenance of In-house remote diagnostic software.
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1st Line Support Engineer
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Dec 2012 - Aug 2013
Providing of telephone support for WebWay partners and customers including, logging of calls, answering WebWay and alarm panel related technical questions and performing remote diagnostics. Perform remote equipment and system upgrades on all WebWay equipment and software. Testing of WebWay units and panel integrations. Fault diagnosis and configuration consultation.
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Sainsburys Delivery Driver
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Sep 2009 - Nov 2012
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Education
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Shaw House School
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Trinity School
Community
