Experience

Newport High School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Network Manager

  • Apr 2007 - Present

  Network Manager for 4 primary schools and 1 secondary school. Responsible for the day to day running and provision of IT Design, implement and support IT System/processes and projects for schools. Total support of over 2000 devices, 4000+ Users, 20+ Servers, Several Wide, Local Area Cabled and Enterprise Wireless Networks. Managing time effectively to ensure support level agreements within contracts are met with schools that we supply IT services too. Responsibilities and achievements:• Responsible for the day to day running of all ICT Networks within 5 schools, monitoring and supporting them. • Provide in house support and training for staff and students within these schools.• Project manage large scale IT projects, accountable for expenditure within the IT Support Dept.• Lead, motivate and support a team, whilst working to tight deadlines.• Consistently strive to stay on top and ahead of IT progression within the education and public sector.• Proven time management and organisational skills.• Worked closely with a build team on a brand new 28 million pound school. Designing and implementing a Greenfield core network deployment. Show less

• IT Technician

  • Jan 2005 - Apr 2007



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Jan 2004 - Jan 2005

  • Providing a range of first and second line technical support for all Microsoft Windows and Mac operating systems to customers. • Dealing with complaints, technical and billing issues. • Working with the Network Operations Centre to identify faults and outages. • Working within a team. • Providing a range of first and second line technical support for all Microsoft Windows and Mac operating systems to customers. • Dealing with complaints, technical and billing issues. • Working with the Network Operations Centre to identify faults and outages. • Working within a team.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Agent

  • Mar 2003 - Jan 2004

  • Taking inbound calls and providing a quality service for Added value customers with Phonebank. • Dealt with confidential information, Data Protection and transactions including: • Large Funds Transfers • International Funds Transfers • Fraud Awareness • Bill Payments • Balance Enquiries • Overdraft applications • Other services offered by LloydsTSB • Taking escalated calls from colleagues and dealing with complaints and difficult or abusive customers. • Taking inbound calls and providing a quality service for Added value customers with Phonebank. • Dealt with confidential information, Data Protection and transactions including: • Large Funds Transfers • International Funds Transfers • Fraud Awareness • Bill Payments • Balance Enquiries • Overdraft applications • Other services offered by LloydsTSB • Taking escalated calls from colleagues and dealing with complaints and difficult or abusive customers.



Hyder Consulting

• Cwmbran

• Telesales Agent

  • Feb 2002 - Mar 2003

  • Stonebridge International Insurance Representative. • Requiring good listening skills and telephone manner • Able to explain quickly and clearly all the benefits of the products. • Consistently achieved high pressured sales targets • Stonebridge International Insurance Representative. • Requiring good listening skills and telephone manner • Able to explain quickly and clearly all the benefits of the products. • Consistently achieved high pressured sales targets



dixons

• Netherlands
• Retail
• 100 - 200 Employee

• Customer Sales Representative

  • Apr 2000 - Jan 2002