Experience

Goldbelt Hawk, LLC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Systems Administrator IV

  • Apr 2021 - Present



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Windows System Administrator

  • Jun 2014 - Present



PR Newswire

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Network Operations Analyst

  • Jun 2013 - Mar 2014

  Provide Computer Security Monitoring, Incident Response, and Security Engineering Support as a Team Lead. • Monitor network for faults • Analyze software to discover vulnerabilities, including the ability to read and comprehend logs • Develop and explain technical decisions • Interact effectively with vulnerability reporters, system and network administrators, vendors, experts • Work with closely coordinated team during emergencies • Generate network performance reports to proactively identify service-affecting problems • Recognize and deal appropriately with confidential and sensitive information Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Storage Engineer III

  • Apr 2010 - Mar 2013

  Provide consultation to HP P4000 SAN Storage solutions, hardware and software failure diagnostics, repair, performance analysis, and log reviews of Linux, Windows, and VMWare tools and operating systems, while providing quality resolutions that maintained data availability of HA/DR infrastructures. • Troubleshooting of network storage solution issues and HP LeftHand/P4000 Networks product Issues as well as troubleshooting skills at the network and OS levels. • Administration of user applications and services with multi- platform physical and virtual OS environments (Microsoft/*NIX) • Lab experience with Mac OS X integration with SAN/iQ iSCSI storage solutions in Lab environments using Global SAN iSCSI connector • Log collection and review on SAN devices and VMware hosts via telnet, putty, winscp and CLI. • Configuration of SAN devices with MPIO, Link Aggregation or Adaptive Load Balancing for redundancy. • Monitoring and troubleshooting hardware/software related performance degradations, bottlenecks and IO performance related issues within SAN/iQ in conjunction with VMware products. Show less



Lovelace Biomedical Research Institute

• United States
• Research Services
• 100 - 200 Employee

• Network Analyst

  • Dec 2009 - Apr 2010

  Provide daily monitoring of all server event logs, providing proactive maintenance and management of critical systems. · Creating and assigning users to departmental VLANs, while keeping current status of port assignments updated. · Monthly maintenance on all servers, including patching, updating and rebooting on off hours. · Maintain and create images for all Dell and HP workstations using Acronis True Image server 10. · Adding users to and monitoring of McAfee ePolicy Orchestrator4.0 providing security for workstations, network data, and compliance/validation solutions. · Providing on call and remote support for users in two separate campus’s via RDP, VNC, or in person visits. · Support for all Windows 7, Vista, and XP clients as well as Mac OS X10.5 – 10.6 clients. Show less



PR Newswire

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Technical Support Analyst

  • Mar 2008 - Dec 2009

  Provide onsite and remote support for over 500 users in an Active Directory based Windows XP client environment. · Handling and delivery of all forms of data in a responsible and timely manner. · Co-ordinated Active Directory migration of over 300 laptop users. · Maintained and created user shares, and Active Directory accounts · Managed update and patch distribution via LANDesk. · Configuration and deployment of Dell Optiplex D270, 520, 745, and 755 desktop pc’s as well as Dell Poweredge 2950 servers. · Built, maintained, and updated imaging server using Acronis True Image, and maintained images to current enabling a 20 minute turn around on users PC’s resulting in minimal impact on business and production. Show less



Barking Dog Communications, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Technician

  • Aug 2007 - Jan 2008

  Provide routine and preventative maintenance on customer servers via remote desktop connection and onsite visits. · Monitored integrity of backups and provided alternative strategies when needed. · Maintain patched to current status on customer servers, and monitored server health status with performance logs and email based auto alerts. · Created and administered local and domain based user accounts. · Created and configured POP, IMAP and Exchange mailbox accounts. · Configured Exchange to provide in house email hosting and forwarding of email to PPC devices such as Palm, Treo, Blackberry, and various Windows Mobile devices · Setup and configuration of Mac client and server based setups with Xserve servers and Mac Mini and MacBook Pro clients. · Maintained flexible and secure remote access solutions by deploying outlook web access, remote web workplace, and VPN connections. Show less



First Community Bank

• Albuquerque, New Mexico Area

• Desktop Support Technician

  • Dec 2006 - Aug 2007

  Provided onsite assistance and phone/remote desktop support for operations center and all bank branches in Albuquerque. • Configured and deployed Wyse thin clients and provided support in troubleshooting application integration errors by working closely with the Applications and Server management group. • Assisted in inventory control management, security procedures, and disaster recovery protocols for helpdesk personnel. • Deployed bench test lab systems for testing of system upgrades and changes. • Troubleshoot and create user accounts for various in house applications using SQL admin console. Show less



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• PC LAN Tech

  • Aug 2006 - Nov 2006

  Provide desktop support for local and remote users through onsite visits, remote connection, or via phone. • Developed business and technical procedures for employees. • Installed and maintained existing hardware and software for desktop systems. • Administered system backups for user domain accounts and exchange mailboxes. • Maintained and installed new cabling for expanding equipment needs. • Maintained and repaired Dell Inspiron laptops. Provide desktop support for local and remote users through onsite visits, remote connection, or via phone. • Developed business and technical procedures for employees. • Installed and maintained existing hardware and software for desktop systems. • Administered system backups for user domain accounts and exchange mailboxes. • Maintained and installed new cabling for expanding equipment needs. • Maintained and repaired Dell Inspiron laptops.



NNSA

• Government Administration
• 200 - 300 Employee

• Helpdesk Support

  • Dec 2004 - Aug 2006

  Routing and management of user support tickets, and assured issues were addressed within specified SLA’s. • On-call support for all levels of system and network hardware. • Provided answers to user questions and assisting with problems via telephone and e-mail. • Inventory and receipt as well as tracking and management of all hardware components using P.I.C.S. Database. • Assisted with volume license tracking for all Microsoft products. • Supported a total of over 500 PC’s throughout NNSA infrastructure. • Supported the operation of standard Microsoft Office products as well as NT, Windows 2000 and XP platforms. • Maintained and administered user accounts and MS Exchange mailboxes and distribution lists. Show less



BAX Global

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Logistics

  • Apr 2003 - Oct 2004

  Process incoming and outgoing part requests, shipping, receiving, and delivery of parts to all Intel Rio Rancho FAB’s. • Manage and process inventory, stock and delivery of silicon to FAB 11 ensuring proper storage and inventory of silicon Carousels. • Processing and order requests through WIINGS software database. • Maintained vehicle inspection reports • Deployed and reimaged new Dell desktops for departmental technology refresh. Process incoming and outgoing part requests, shipping, receiving, and delivery of parts to all Intel Rio Rancho FAB’s. • Manage and process inventory, stock and delivery of silicon to FAB 11 ensuring proper storage and inventory of silicon Carousels. • Processing and order requests through WIINGS software database. • Maintained vehicle inspection reports • Deployed and reimaged new Dell desktops for departmental technology refresh.



Gateway

• United States
• Computer Hardware Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Nov 1999 - Feb 2002

  Provided technical support for a wide range of Gateway products and services. Via phone, live chat, or face to face customer support in the Gateway Outlet. • Support for hardware from top name vendors such as NVIDIA, ATI, Maxtor, IBM, Seagate, Adaptec, Creative Labs, Intel, AMD, HP, Epson, Linksys, Netgear, and Canon products. • Software support for all Microsoft products such as Office, Works Suite and Windows Operating Systems (NT, Win 3.1, Win95, Win98, Win98 SE, Win 2000, WinME). • Provided network setup and configuration for home and small businesses through Gateway’s Intel Home Networking division. • Obtained Gateway Certified Technician certification in Network Configuration and Topology. • Trusted by supervisors to act as team lead and level 2 technician (senior) when needed. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Aviation Boatswains Mate 2 Handler

  • Jun 1991 - Nov 1999