Experience

Columbia Memorial Health - Hudson, NY

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Accounts Receivable Analyst I

  • Dec 2021 - Present

  With this company, I started as an Operations Assistant and transferred to the Customer Service department as an AR Analyst 1 in July of 2022. I enter, review, and verify accurate patient insurance information obtained in the hospital's electronic systems. I post payments to customer accounts to maintain current and accurate account balances. I converse with patients to identify and resolve billing issues in addition to explaining non-covered costs. I uphold a high standard of customer service in all contact with customers, vendors, and other departments. Some key achievements in this role include: • Assisted in identifying areas of improvement for the billing process and recommended changes to management, resulting in a significant reduction in the number of account discrepancies. Show less



Guaranteed Rate

• United States
• Financial Services
• 700 & Above Employee

• Operations Assistant

  • Jun 2020 - Oct 2021

  With this company, I managed all aspects of the mortgage pipeline with up to 50 simultaneous applications. I partnered with account representatives to resolve escalated issues regarding the status of loans and tracking. I prepared and submitted weekly reports that tracked success rates, client satisfaction, and team productivity. I maintained a database of daily loan activities, including loan requests, document requests, approval decisions, and funding notices. I worked closely with internal departments and external affiliates to ensure company goals were met and implemented. Some key achievements in this role include: • Spearheaded smooth underwriting operations through the precise verification of borrower's income, credit reports, property appraisals, and supplemental information. • Reduced customer churn through proactive customer service efforts including quick response times and superior knowledge of the company's product offerings and services. Show less



Trustco Bank

• United States
• Banking
• 400 - 500 Employee

• Branch Manager

  • Jul 2016 - Jun 2020

  In this position, I oversaw all aspects of the operations of the branch, including staffing, scheduling, and training of employees. I generated financial and operational reports to assist management with business strategy. I identified partnership opportunities and established favorable business connections. I promoted a positive work environment by communicating management's goals and values to employees.Some key achievements in this role include:• Streamlined daily operations to boost efficiency and maximize branch revenue.• Raised bank sales through management of the entire sales cycle process consisting of lead generation, contract negotiations, and final closure.• Enhanced customer satisfaction by analyzing complaints to identify and resolve issues in a timely manner. Show less

• Assistant Branch Manager, Head Teller, Teller

  • Nov 2007 - Jun 2016

  In this position, I delivered first-class client services by leading banking operations, business administration, and financial decision-making while managing and monitoring the vault with a value of $250K. I motivated, supervised, and developed top-performing tellers and bankers as well as led comprehensive performance reviews. I proactively determined ways to increase profitability through targeted upsells, cross-sells, and increased customer loyalty. I steered the implementation of various updated functions such as customer check processing, verification, and analysis to confirm all were in line with bank policies.Some key achievements in this role include:• Maximized efficiency through effective resource allocation and employee management.• Generated new business leads and sales through proactive interaction with potential customers in the community. Show less



La Bella Pizzaria

• United States
• 1 - 100 Employee

• Restaurant Manager

  • Aug 2002 - Oct 2007

  With this company, I managed accounts payable, accounts receivable, and payroll as well as reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank. I scheduled and directed staff in daily work assignments to maximize productivity. I coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue. Some key achievements in this role include: • Optimized profits by controlling food, beverage, and labor costs daily. • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Show less