Thomas Cambridge

Tier 2 Support Analyst at CRIMSON TIDE MPRO LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Credentials

  • L3 Software Developer Technician Digital IT Apprenticeship
    QA Ltd
    Jan, 2021
    - Oct, 2024
  • BCS Level 3 Certificate in Programming
    BCS, The Chartered Institute for IT
    Sep, 2020
    - Oct, 2024
  • BCS Level 3 Certificate in Software Development Context and Methodologies
    BCS, The Chartered Institute for IT
    Sep, 2020
    - Oct, 2024
  • Building Websites with HTML5 and CSS3
    City, University of London
    Jun, 2019
    - Oct, 2024
  • Trinity CertTESOL - Pass
    Trinity CertTESOL
    Apr, 2016
    - Oct, 2024
  • BA (Hons) English - 2:1
    University of Exeter
    Jun, 2015
    - Oct, 2024
  • A-Level English Literature - A
    OCR
    Jun, 2012
    - Oct, 2024
  • A-Level History - A*
    OCR
    Jun, 2012
    - Oct, 2024
  • A-Level Philosophy and Ethics - A
    OCR
    Jun, 2012
    - Oct, 2024
  • AS-Level Maths - B
    EDEXCEL
    Jun, 2011
    - Oct, 2024
  • AS-Level French - B
    AQA
    Jun, 2010
    - Oct, 2024
  • GCSE Biology - A*
    EDEXCEL
    Jun, 2010
    - Oct, 2024
  • GCSE Chemistry - A
    EDEXEL
    Jun, 2010
    - Oct, 2024
  • GCSE English Language - A*
    OCR
    Jun, 2010
    - Oct, 2024
  • GCSE English Literature - A*
    OCR
    Jun, 2010
    - Oct, 2024
  • GCSE History - A*
    AQA
    Jun, 2010
    - Oct, 2024
  • GCSE Maths - A*
    EDEXCEL
    Jun, 2010
    - Oct, 2024
  • GCSE Music - A
    EDEXEL
    Jun, 2010
    - Oct, 2024
  • GCSE Physics - A*
    EDEXCEL
    Jun, 2010
    - Oct, 2024
  • GCSE R.S. - A*
    AQA
    Jun, 2010
    - Oct, 2024
  • GCSE French - A*
    OCR
    Jun, 2009
    - Oct, 2024

Experience

  • CRIMSON TIDE MPRO LIMITED
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Tier 2 Support Analyst
      • Jul 2022 - Present

      Taking customer helpdesk queries and devising solutions relating to the MPRO5 software product, which helps workers see their jobs complete audits and report information. Analysing databases and drawing conclusions. Taking customer helpdesk queries and devising solutions relating to the MPRO5 software product, which helps workers see their jobs complete audits and report information. Analysing databases and drawing conclusions.

  • Calero-MDSL
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Associate Software Engineer
      • Jul 2021 - Jul 2022

      Creating and modifying handlers using XML and SQL to produce Telecom Expense Management information for clients in specially tailored formats. Setting up dropboxes using SQL for clients to use handlers. PDF conversion to text files using Visual Basic. Liaising closely with business, data and invoice analysts to discuss the best handler settings for clients' different invoice formats. Creating and modifying handlers using XML and SQL to produce Telecom Expense Management information for clients in specially tailored formats. Setting up dropboxes using SQL for clients to use handlers. PDF conversion to text files using Visual Basic. Liaising closely with business, data and invoice analysts to discuss the best handler settings for clients' different invoice formats.

  • Selected Interventions
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior Systems Analyst
      • Mar 2021 - Jun 2021

      Worked with Visual Basic and SQL to provide and maintain information systems for local councils about waste collection and recycling services using the ECHO Service Management Framework to structure and adjust the code. Maintained the ECHO system as a database of information for clients. Produced SQL reports specially adapted for ECHO to retrieve client-requested information complete with search criteria options. Used Visual Basic to provide an enhanced user experience on ECHO and fix performance issues. Collaborated with Business Analysts to ensure client requirements were being met and code factored updates and changes to these.

  • BiTS - Business IT Systems Pte Ltd
    • Software Development Technician - Apprentice
      • Sep 2019 - Dec 2020

      Design, testing and implementation of software for the control and management of printers and copiers. Used C# (in the code behind) for ASP.Net, Windows Forms and Xamarin Forms for print screens, registration tools and tablet/mobile apps. Produced C# coding to retrieve and check SQL database client information. Maintenance of company print website holding client data – design and information retrieval. QA courses in C#, SQL and Data Modelling, Web Fundamentals, ASP.Net MVC and Systems Development. Wrote user documentation to explain code. Created UML diagrams to reflect user requirements.

  • Kings Summer
    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • Teacher (English as a Foreign Language)
      • Jun 2019 - Aug 2019

      Returned to Kings Summer as an English as a Foreign Language Teacher. Returned to Kings Summer as an English as a Foreign Language Teacher.

  • Kittle Associates Ltd
    • Junior Bid Writer
      • Oct 2018 - Jan 2019

      Wrote and reviewed bids for private sector clients bidding for work. Wrote and reviewed bids for private sector clients bidding for work.

  • Robert Dyas
    • United Kingdom
    • Retail
    • 300 - 400 Employee
    • Customer Sales Adviser (Part-Time)
      • Apr 2018 - Oct 2018

      Cashiering as part of the Robert Dyas team. Cashiering as part of the Robert Dyas team.

  • FORTIS ACCOUNTANTS LTD
    • United Kingdom
    • Accounting
    • 1 - 100 Employee
    • Bookkeeper and Accounts Assistant Intern
      • Mar 2018 - Mar 2018

      Evaluated client invoices to complete bank reconciliations as part of the audit process. IT knowledge - prepared VAT returns and Management Accounts using Xero and Quickbooks. Evaluated client invoices to complete bank reconciliations as part of the audit process. IT knowledge - prepared VAT returns and Management Accounts using Xero and Quickbooks.

  • Peregrine Communications
    • United Kingdom
    • Marketing Services
    • 1 - 100 Employee
    • Marketing and Communications Intern
      • Jan 2018 - Jan 2018

      Analysed financial and asset management media for news trends. Analysed financial and asset management media for news trends.

  • Many
    • Marketing Services
    • 1 - 100 Employee
    • TEFL teaching roles
      • 2015 - 2017

      Various TEFL teaching positions at UK language schools and in Japan. Various TEFL teaching positions at UK language schools and in Japan.

Education

  • University of Exeter
    BA (Hons), English
    2012 - 2015
  • Hampton School
    A*, A, A for A-Levels, History, English and Philosophy
    2004 - 2012

Community

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