Maintenance Technician

• Jan 2023 - Present

Field Service Technician

• Apr 2015 - Jan 2023

Work as part of the service technician team servicing waste and receptacle equipment. Perform installation on new sales and turnkey projects. Perform compactor and bailor repairs as needed including welding, removing cylinders, painting, replacing guide tracks, equipment relocation, copper wire choppers, baler, hydraulic repairs and shear relines. Use fork lifts as required to perform repairs. Possess a DOT physical card. Drive and operate CDL Class B vehicles. Investigate system troubleshooting, perform preventive maintenance, and fabrication services. Show less

Field Service Engineer

• 2013 - 2015

Responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25) Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support. Provide installation, maintenance and repairs on ATM (Automated Teller Machine - second line maintenance) and other electromechanical equipment at various locations within an assigned territory/region. Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level. Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures. Represent NCR in a manner that reflects positively on the image and reputation of the company. Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements. Show less

Maintenance Technician

• 2009 - 2014

The main responsibilities I performed included grounds maintenance, building maintenance, vehicle maintenance, and custodial duties. In addition I was assigned to assist with inspecting, maintaining, and making minor repairs to electrical and plumbing systems, as well as repairing drywall, siding, and other carpentry tasks such as painting and staining. Operated tractors, mowers, hand, and power tools associated with landscape and grounds upkeep. Other duties included custodial services to promote a healthy environment for workers and visitors as well as preventative maintenance on vehicles and equipment. At certain times, assisted JPPM staff in monitoring and overseeing contractors. Assisted JPPM staff with meetings, fundraisers, and large public events. Show less