Experience

Vaughan Designs

• United Kingdom
• Design Services
• 1 - 100 Employee

• Key Account Manager

  • Sep 2018 - Present

  In charge of managing the company’s key accounts, looking after 62 of the top 100 British Interior Designers. • Weekly client visits in London and around the UK, meeting with the design teams and project managers to discuss ongoing projects and present the new collections. Working as a “lighting consultant”, answering technical questions, understanding the style and design needs, offering options of products to fit the clients’ scheme. • Attending trade shows in the UK (Decorex, Focus, London Design Week, Independent Hotel Show) and abroad (Paris Deco Off, International Interior Design Exhibition in Brussels) as an ambassador of the brand and going to networking events to meet new clients. • Entertaining existing clients in the Vaughan Showroom in Chelsea Harbour with talks and events for the launch of the new collections. Attending various Design Center events throughout the year to represent the brand. • Increasing sales figures by creating collaborations with well-known interior designers and ensuring visibility of the brand in their showroom and on social media. • Dealing with large residential projects, working closely with the purchasing department and the suppliers to ensure the designers deadlines are met. Going ‘on site’ to help with any technical issues, working closely with the designer and the contractor. Also in charge of all commercial projects for the French market: regular client visits to Paris, meeting with the in-house design teams of large high-end international hotel groups. Working on large commercial projects helping with the delivery and installation ‘on site’ if necessary.

• Hotel & Contract and UK Sales executive

  • Feb 2018 - Sep 2018

  In charge of supervising large-scale, high-end commercial projects in the UK and abroad (Europe & Middle East). • Collaborating with designers, architects, procurement companies, hotel groups, helping with their specifications, answering technical questions, following up on deliveries, meeting their deadlines. • Targeting new clients by attending networking events (Hotel Designs in London) and shows (Equip’Hotel in Paris). Representing the brand on stands at Decorex and Independent Hotel Show• Working closely with the purchasing department and the suppliers to improve lead times, discuss bespoke items, negotiate prices to ensure they fit the clients’ budget.

• Export Sales Executive

  • May 2017 - Feb 2018

  In charge of dealing with the European agents and distributors (Norway, Sweden, France, Belgium, Switzerland)• Placing orders and managing them through production and despatch, meeting clients in the London showroom and at Paris Deco Off, keeping record of their projects to increase sales and meet deadlines. • Maintaining close relationships with agents and distributors by sending out catalogues, presenting the new collections, helping with the organization of events to promote the brand.



Ferrari Group

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Client Services Administrator

  • Nov 2016 - May 2017

  In charge of supervising international shipment of fine art, antique jewelry and luxury goods • Working closely with the main London Auction Houses, antique jewelers and couture houses to organise collections and deliveries to the main European Markets (Milan, Paris, Hamburg, Geneva) • Coordinating export of the luxury goods with the other European offices of Ferrari Express, following up and tracking the deliveries. Liaising with the clients. Filling out export documentation,



SIBYL COLEFAX AND JOHN FOWLER LIMITED

• United Kingdom
• Artists and Writers
• 1 - 100 Employee

• Export Sales Co-ordinator

  • Dec 2014 - Oct 2016

  Responsible for the distribution of luxury fabrics and wallpapers of Jane Churchill, Larsen, Colefax & Fowler and Manuel Canovas for the following markets:- Europe (France, Spain, Greece, Denmark), - South America (Chile, Argentina, Mexico, Brazil, Panama, Uruguay), - Middle East (UAE, Qatar, Oman, Bahrain, Lebanon and Israel). • Working closely with the Paris office of Manuel Canovas, the French sales reps and the key French accounts. Ensuring smooth communication between the offices and going on annual trips to Paris before the launch of the new collections. • Dealing with the brand’s agents and distributors around the world: monitoring sales through monthly reports, updating their showrooms display, answering their technical enquiries. • Managing key accounts: providing excellent customer service, placing orders, dealing with queries, resolving problems, quoting for large project overseas. • Helping with the Colefax Annual Sale in London: assisting clients, answering questions, helping them choose their fabrics, processing payment and helping with packing. • Ensuring efficient daily communication with all departments to ensure smooth dispatch of orders. Monitoring stock, making quotes, chasing payment, following up on sales through monthly reports.



Societe Generale

• France
• Banking
• 700 & Above Employee

• International Communication Officer

  • Sep 2013 - Sep 2014

  In charge of supervising internal communication content, communicating with more than 1,200 people worldwide.Creating and coordinating quarterly newsletters and press reviews.Planning international events and seminars, supervising website and social network content. In charge of supervising internal communication content, communicating with more than 1,200 people worldwide.Creating and coordinating quarterly newsletters and press reviews.Planning international events and seminars, supervising website and social network content.



Voitures Jaunes

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Representative Assistant

  • Jun 2013 - Sep 2013

  Helping with the launch of this new start-up by prospecting new corporate clients in France and the UK.In charge of dealing with high end customers, negotiating contracts and prices, managing CRM database.Managing new accounts, meeting with customers, presenting product and services. Creating new marketing material and improving existing customers’ service.. Helping with the launch of this new start-up by prospecting new corporate clients in France and the UK.In charge of dealing with high end customers, negotiating contracts and prices, managing CRM database.Managing new accounts, meeting with customers, presenting product and services. Creating new marketing material and improving existing customers’ service..



Fidélia Assistance

• Insurance
• 300 - 400 Employee

• Customer Service Representative

  • Jun 2012 - Sep 2012

  Responsible for dealing with customers’ complaints, finding quick solutions, supervising emergency repatriations.Adapting products and services to customers’ needs, liaising with partners and service providers.Evaluating customers’ satisfaction through online surveys and phone calls. Responsible for dealing with customers’ complaints, finding quick solutions, supervising emergency repatriations.Adapting products and services to customers’ needs, liaising with partners and service providers.Evaluating customers’ satisfaction through online surveys and phone calls.



Europ Assistance

• France
• Insurance
• 700 & Above Employee

• International roadside assistance operator

  • Jun 2011 - Sep 2011

  In charge of providing roadside assistance by telephone to customers around the world, translating assistance files, communicating with roadside assistance companies in USA, Mexico, UK and Spain. In charge of providing roadside assistance by telephone to customers around the world, translating assistance files, communicating with roadside assistance companies in USA, Mexico, UK and Spain.