Senior IT Support Specialist

• Nov 2021 - Present

Senior IT Administrator

• May 2012 - Jul 2017

To provide first line helpdesk support to staff, assisting them with hardware and software via phone and email. Visit branches to assist with technical issues. Essential duties and daily responsibilities include some of the following tasks: • Designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers. • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup. • Establishes and maintains network users, user environment, directories, and security. • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs. • Communicates with other departments to report and resolve software, hardware, and operations problems. • Consults with department managers and supervisors to develop system solutions consistent with organizational objectives. • Researches and evaluates new technologies. Show less

IT Administrator

• Oct 2009 - Feb 2012

At Card Marketing I am an IT Network Systems Administrator and basically handling all the IT equipment and support. I looked after the Hosting Environment that is hosted locally onsite and consists of 6 Servers with Windows 2003 (32 Bit) and 2 Servers with MS SQL Databases, 20 Windows XP Desktop PCs and the backups controlled with Symantec Backup Exec v12d. Card Marketing is an Alliance with Mercantile Bank and I am the head of Technical contact if anything goes wrong. I also looked after the Phone System, Moving of Telephone Extensions etc., looking after the network with Desktop Support, server support and application support. Application Support is for the CMS (Client Management System & Card Management System), PRIME (Mercantile Bank Card System) Show less

IT Junior Manager

• Mar 2008 - Sep 2009

At Mobux Holdings I am Team Leader with 3 Staff Members. I looked after the Hosting Environment that is Hosted at Internet Solutions Vault and consists of 8 Servers with Windows 2003 (32 Bit & 64 Bit) with MS SQL Databases on 2 servers, 3 Windows XP Boxes and the Backups with Symantec Backup Exec v12d. I have setup the Network of the Hosting Environment and at the office. My Team looked after the Phone System, Moving of Telephone Extensions etc., looking after the network with Desktop Support, server support and application support. Application Support was for the Mobux Mobile Application. With the Team Support, I gave my staff daily, weekly routines to monitor the network of the office and the hosting environment. Show less

IT Support Administrator and IT Administrator

• Oct 2001 - Feb 2008

Company Summary Company Network The internal network comprises of a Domain Controller with Windows Server 2000, DNS and DHCP. The staff computers comprise of a mixture of Operating Systems from Windows 98, Windows 2000 Professional and Windows XP. All email is virus scanned and profanity checked using Norton Antivirus Corporate and installed on each individual pc via a Norton Server. Network security comprises of an Internal Firewall, Checkpoint Firewall 1, which looks after the internal network. Our hosted servers, Web Servers, DNS Servers and Email Servers are protected by a load-balanced firewall in the form of Stonegate’s Stonesoft firewall. Windows 2000 Server is Choice of Operating System on our Hosted, Web, DNS and Email servers. Other security features in place, intrusion detection provided Snort and server monitoring provided by Servers Alive. Norton Antivirus and Sophos Antivirus are used to protect all our servers against the possible threat of Internet viruses. There are security procedures in place according to BS7799. Daily checks are carried out on all servers and internal Pc’s. All servers and internal pc’s, software are updated when new patches, upgrades are released. Summary of Duties . Responsible for the daily running of both external and internal facing networks including a Custom-built data centre. This encompasses a broad range of duties covering first/second line technical support for Corporate clients (including client web sites and email accounts), both telephone and face To face, as well as network fault diagnosis and resolution, PC support and maintenance. Developing and implementing daily systems backup routines and server performance Monitoring. Show less

IT Administrator

• Apr 2001 - Sep 2001

Call Support up to 800 Users, Microsoft Products Windows 98, Windows 2000 Windows 3.1 Office 98 & 2000 - Configuring of PC on the LAN and WAN Technician: Configuring of new and Old Compaq Desktops and servers Troubleshooting, Software Reloading: Windows 3.1, 98 & 2000, MS Office 97 and 2000 Networking: Hub Changing, Points on Hubs, Supporting of Lan and WAN NIC’s, Troubleshooting, Servers configured for new users (NT4 Server). Call Support up to 800 Users, Microsoft Products Windows 98, Windows 2000 Windows 3.1 Office 98 & 2000 - Configuring of PC on the LAN and WAN Technician: Configuring of new and Old Compaq Desktops and servers Troubleshooting, Software Reloading: Windows 3.1, 98 & 2000, MS Office 97 and 2000 Networking: Hub Changing, Points on Hubs, Supporting of Lan and WAN NIC’s, Troubleshooting, Servers configured for new users (NT4 Server).

IT Support Technician

• Mar 2000 - Aug 2000

Started as a Support Technician of NT4 Server/users and Novel (Netware) and went to as Systems and Network Administrator. Support of Clients and networks was up to 15 Companies. Started as a Support Technician of NT4 Server/users and Novel (Netware) and went to as Systems and Network Administrator. Support of Clients and networks was up to 15 Companies.

IT Support Technician

• Nov 1999 - Dec 1999

Upgrading of Microsoft Programs for the Y2K upgrade project and Maintenance of PC’s. Support of clients was up to 800 Users. Upgrading of Microsoft Programs for the Y2K upgrade project and Maintenance of PC’s. Support of clients was up to 800 Users.