Contract Manager

• May 2023 - Present

Operations/ Contract Manager

• Sep 2022 - May 2023

Improvement management across sales, installations, survey and costing departments. KPI setting of sales and revenue in keeping with profit expectations. Implementation of procedures and change. Aged debt management. Customer service duties including taking complaints through to resolution. Technical support for internal staff and external contractors. Structure changes to improve service and reduce contract time scales. Profit margin improvement. Installation scheduling around revenue. Ongoing team and department support to allow business growth. Show less

Installation/ Training Manager

• Jan 2019 - Sep 2022

Implementation of KPI tracking systems that have successfully improved the customer service level with a 2-month period.Point of contact for less knowledgeable staff to assist with their own development.Proactive systems and procedures implementation within the business using a range of tools including but not limited to iAuditor, office 365 and CRM.Upselling and sales of ancillary items to compliment products purchased.Worked to change internal culture following a period of change.Management of multiple field based & office teams driving quality, service levels and profitability.Creation of installation team contracts and setup documents.Negotiation of supplier contract and service level agreements pushing for change and improvement to client experience.Detailed cost analysis looking at other areas in the business to improve efficiency and increase profitability.HR responsibilities such as new hire interviews, return to work interviews, investigations & dismissals.Accurate record keeping of health and safety training and organisation of training courses for over 100 multi-site and remote delegates.Ensure compliance with ISO 9001:2015Guarantee & Terms and conditions updating to proactively protect the business. Show less

Installation Coordinator

• Sep 2018 - Jan 2019

Project Manager

• Feb 2016 - Jun 2018

Delivery of profitable and on target Domestic Conservatory, Orangey, Synthetic Grass and Driveway contracts. Accountable for each project between survey and completion. Achievement of a range of KPI's that include but not limited to Debt, Installation, Customer Service, Time Allocation and Quality. Experience in compiling debt reports and presenting the information to the board of directors. Successful management and completion of construction projects under CDM Regs 2015. Conduct on site Health and Safety audits and inspections. Quality management and recording of quality issues. Show less

Field Installation Manager

• Oct 2013 - Feb 2016

Delivered high quality customer service to the Domestic Window and Door installation sector. Achieved high installation figures using a multitude of management solutions and styles. Accomplished in solving daily issues on a multitude of weekly projects . Delivered high quality customer service to the Domestic Window and Door installation sector. Achieved high installation figures using a multitude of management solutions and styles. Accomplished in solving daily issues on a multitude of weekly projects .

Site Manager

• Oct 2011 - Oct 2013

Delivered multi-million pound contracts on profitable target within set timescales through multiple phase completion. Gained first-rate experience dealing with large scale commercial clients. Management and recruitment of Sub-Contract teams on site. Delivered multi-million pound contracts on profitable target within set timescales through multiple phase completion. Gained first-rate experience dealing with large scale commercial clients. Management and recruitment of Sub-Contract teams on site.

Installer/ Surveyor

• Jun 2008 - Dec 2011

Gained first hand knowledge of installation of Upvc and Aluminium products including Windows, Doors and Conservatories. Acquired the ability to deal with clients in a punctual professional manner. Gained first hand knowledge of installation of Upvc and Aluminium products including Windows, Doors and Conservatories. Acquired the ability to deal with clients in a punctual professional manner.