Experience

Contego Environmental Services Ltd

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Client Pest Risk Manager

  • Mar 2023 - Present



Vergo Pest Management Ltd

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Service Manager

  • Jan 2019 - Mar 2023

  I am a Service Manger for the North East of England with a team of 16 technicians. My role is vast and varied and includes: improving and managing regional performance, improving retention and profitability of contracts, key account manager for non-national accounts, sales of additional products and services, escalation visits and identifying root cause, identifying and implementing opportunities for improvement within my region and the wider team, managing contracts at risk and ensuring risk is reduced, allocating contract portfolio in geographic zones, maintaining communications with stakeholders, recruitment and training and ensuring that the business KPI targets are met: state of service, visits per day, customer specific SLAs, customer retention profit, GP % and power Bi. Show less

• Pest Control Technician

  • Jul 2015 - Jan 2019

  - Inspected customer premises and provided written reports in relation to pest infestation.- Determined the most effective solution to eradicate pests.- Organised and undertook treatment programmes.- Carried out routine and reactive visits at large national and small local customer sites. These included NHS, food, retail, agricultural, hotel and leisure industry businesses, including BRC sites.- Upsold products and treatments to achieve set targets.- Completed specialist treatments within my team and across other regions, including wild life management. Show less



P A Blanchard & Co

• Market Weighton, England, United Kingdom

• Workshop Manager & Mechanic

  • Jun 2002 - Jul 2015