Scrum Master

• Jan 2021 - Present

Director of Product Management

• Nov 2019 - Jan 2021

Senior Solutions Consultant

• Aug 2017 - Oct 2019

Product Manager for Cash Automation Solutions

• May 2014 - Jan 2016

Managed the implementation of a new product (teller cash recycler – TCR) into the sales portfolio and reduced the operational overhead of the product by over $800K. Designed the Product Roadmap Managed TCR integration into external software platforms Prepared product for launcho Developed Product Positioning materialso Identified strategic vendors and end-users for Pilot programs Negotiated contract with Crane Payment Innovations to sell the T-Flex coin dispenser as a part of the TCR solution. Ensured product solution was all encompassingo Software integration(s) with processors and 3rd party software vendorso Developed a hardware refurbishment program for the re-sale of demo units Interfaced with Marketing, Sales, Finance, and Operations to ensure seamless releaseo Identified key marketing materials based on product differentiatorso Designed training materials for internal and external sales teamso Established pricing strategies for the product solutionso Developed training materials for internal and external Services organizationso Identified spare parts inventory requirements supporting Production Show less

Sales Support Specialist

• Nov 2012 - May 2014

Developed integrated operational support tools aligning the needs of Business Sales teams, Finance, and Operations. Streamlined daily operational procedures to improve efficiency in order processing. Worked on cross-functional team to improve the customer experience of the salesforce.com platformo Interviewed Sales, Operations, and Finance teams to develop business requirements documentation and use caseso Collaborated with external consultant to implement changes in a sandboxed environment using Apexo Migrated changes to production environment upon acceptance from the users Developed reports and dashboards to easily monitor Key Performance Indicators Designed and built a Request for Proposal database Performed data input and report generationo Automated data input into salesforce.com Show less

Branch Support Engineer

• Jun 2015 - Aug 2015

Assisted in the development and testing of Windows 7 scripts for Citibank’s ATMs in North America across Hyosung, NCR, and Diebold platforms.  Developed group training materials  Trained 5 new employees on testing procedures for ATM software Assisted in the development and testing of Windows 7 scripts for Citibank’s ATMs in North America across Hyosung, NCR, and Diebold platforms.  Developed group training materials  Trained 5 new employees on testing procedures for ATM software

Branch Support Engineer

• Feb 2012 - Nov 2012

Performed depot level service on Hyosung ATMs. Ensured Citibank ATMs (Hyosung, Diebold and, NCR) functioned properly in branch environment.  Implemented required Engineering Change Order on Hyosung Imaging components  Performed analysis on ATM imaging components  Certified Citibank software releases Performed depot level service on Hyosung ATMs. Ensured Citibank ATMs (Hyosung, Diebold and, NCR) functioned properly in branch environment.  Implemented required Engineering Change Order on Hyosung Imaging components  Performed analysis on ATM imaging components  Certified Citibank software releases

Branch Support Engineer Intern

• Dec 2010 - Jan 2011

Supported Citibank’s preparation for the release of Imaging ATMs. Updated Citibank’s parts database with images of the components for logistics operations.  Disassembled and cataloged sub-components of the Imaging ATM devices  Verified error coding and remote ticketing Supported Citibank’s preparation for the release of Imaging ATMs. Updated Citibank’s parts database with images of the components for logistics operations.  Disassembled and cataloged sub-components of the Imaging ATM devices  Verified error coding and remote ticketing