Experience

Goldstar
• United Kingdom
• Transportation/Trucking/Railroad
• 1 - 100 Employee
• Operations Assistant

  • Nov 2022 - Present

FREIGHTNET (HANDLING) LIMITED
• Transportation/Trucking/Railroad
• 1 - 100 Employee
• Operations Assistant

  • Nov 2021 - Dec 2022


British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Cargo Agent

  • Jan 2017 - Nov 2021

  As part of the Airside Logistics team, delivering exceptional air cargo services for customers at Heathrow and around the world by working in a safe, secure and efficient manner, across the following activities: • Delivery and collection of customer freight to and from aircraft side in a safe and timely manner. • Receipt, inspection & dispatch handling of customer freight through warehouse management systems and tools ensuring regulatory requirements are met. • Correct completion of all required documentation and maintenance of accurate records in the appropriate systems. • Airside driving training delivery – Terberg (12.5-ton cargo tractor) and ULD Trucks and smaller 7.5-ton Vehicles. • Delivery of classroom-based competency training and assisting in daily computer-based training to achieve competently trained colleagues.



Greenhouse Sports - Developing young people through sport

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer coach

  • Jan 2008 - Jul 2016

  On-going volunteering at local community football club. Coaching youth during school holidays, teaching teamwork and life skills through football On-going volunteering at local community football club. Coaching youth during school holidays, teaching teamwork and life skills through football



Hermes

• Retail Apparel and Fashion

• Field Manager

  • Feb 2015 - Dec 2015

  Field-based responsibilities, with a national courier service. I was on hand to ensure all couriers within my designated area fulfilled their allocated deliveries each day. • Regularly meeting with local couriers and the depot Manager to improve processes and ensure seamless running of deliveries. • Recruited 70+ team of couriers throughout the year and provide back-up cover in case of illness and holidays. • Produced reports and analysed data on targets vs. actuals• Worked with the centralised mapping team to develop efficient and cost-effective routes, for couriers to deliver parcels in good time• 96% within target of ETA’s (vs. 95% benchmark)• Oversaw 200 drivers, across 50 routes in south-east England area

• Self Employed courier

  • Oct 2014 - Feb 2015

  Working as a contractor for Hermes courier service to deliver against their company guidelines and regulations. This allowed me to gain significant self-employment experience, responsibility for decisions and be accountable for the service I provide within a highly professional business • Worked closely with customers, investigating and resolving customer complaints and queries• Adhered to delivery times per customer across south-east England



Argos

• Malta
• Banking

• Customer Service Associate / stock assistant

  • Oct 2011 - Aug 2014

  Working at the Elephant and Castle branch to answer customer requests, handle daily stock-take and solve any ad-hoc store issues. Working at Argos provided the skills of teamwork and time management. • Restocking the stock room with new delivery everyday. • Second-in-command, in Supervisor’s absence • Ensured store efficiency is maintained • Liaised with clients through inbound and outbound calls Working at the Elephant and Castle branch to answer customer requests, handle daily stock-take and solve any ad-hoc store issues. Working at Argos provided the skills of teamwork and time management. • Restocking the stock room with new delivery everyday. • Second-in-command, in Supervisor’s absence • Ensured store efficiency is maintained • Liaised with clients through inbound and outbound calls