Experience

Penzeys Spices
• Retail
• 100 - 200 Employee
• Information Technology Help Desk Technician

  • Oct 2020 - Present


Aurora Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Desk Analyst

  • Oct 2018 - Aug 2019

  Provided phone support for 40,000 caregivers Worked from 30-55 tickets per day, routing unresolved items to appropriate teams. Worked on issues ranging from Epic to Citrix to an Office 365 migration Entered tickets into Servicenow ticketing system Provided phone support for 40,000 caregivers Worked from 30-55 tickets per day, routing unresolved items to appropriate teams. Worked on issues ranging from Epic to Citrix to an Office 365 migration Entered tickets into Servicenow ticketing system



UMB Fund Services

• United States
• Financial Services
• 200 - 300 Employee

• Desktop Support Technician

  • Dec 2014 - Nov 2017

  Provide support for 250+ users. Image PCs, asset management, hardware support. Provide support for 250+ users. Image PCs, asset management, hardware support.



TriCom Technical Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Technician

  • Jun 2013 - Dec 2014

  Migrated 250 PCs from Windows XP to Windows 7 Migrated 250 PCs from Windows XP to Windows 7


VCPI
• United States
• Public Safety
• 1 - 100 Employee
• Contractor

  • Oct 2012 - Mar 2013


Experis Technology Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Contractor

  • Aug 2012 - Aug 2012

  Migrated users and their data from old Windows XP computers to new Windows 7 machines Migrated users and their data from old Windows XP computers to new Windows 7 machines


NewPage Corporation
• United States
• Technical Analyst I

  • Jun 2008 - Apr 2011

Electrical Technology Services
• United Kingdom
• Construction
• Tech Support Intern

  • 2005 - 2006