Experience

Ardmore Toyota

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager

  • 2021 - Present

  Provide best-in-class service experience in high-volume shop. Manage work flow of 24 technicians who service up to 110 automobiles per day. Advise customers on vehicle care and maintenance in accordance with manufacturers’ specifications. Establish and maintain productive relationships with warranty representatives, manufacturers, vendors, and customers. Provide best-in-class service experience in high-volume shop. Manage work flow of 24 technicians who service up to 110 automobiles per day. Advise customers on vehicle care and maintenance in accordance with manufacturers’ specifications. Establish and maintain productive relationships with warranty representatives, manufacturers, vendors, and customers.



Emergency Vehicle Outfitters, Inc.

• President

  • 2015 - 2020

  Managed daily operations for company that built emergency vehicles for first responders with $1.3M of annual sales. Oversaw intense customer and vendor relations. Developed business and mentored / trained sales staff. Utilized JIT ordering system with parts that ranged from 2–6-week lead times, work was custom and high-end. • Drastically grew business by expanding into: o Huge market segment called Amber Lighting used on construction and utility vehicles. o Up-fitting federal agency vehicles such as Amtrak Police, US Marshals and also PA State Police builds. Show less



Northeast Equitable, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Loan Officer

  • 2013 - 2015

  Originated mortgages and handled refinancing for homebuyers. Worked in multiple real estate offices assisting agents with mortgage needs. • Grew sales by creating mortgage-related marketing materials for agents’ listings and open houses. Originated mortgages and handled refinancing for homebuyers. Worked in multiple real estate offices assisting agents with mortgage needs. • Grew sales by creating mortgage-related marketing materials for agents’ listings and open houses.



J.K. Harris & Company

• Consultant

  • 2010 - 2012

  Met with prospective clients and assessed tax issues while matching the company’s solutions to needs as well as guiding clients through various stages of IRS cases. • Recognized as #3 representative out of 114 as well as achieving heaviest appointment load through outstanding client follow up and reaching out to ensure clients brought all the necessary information. Met with prospective clients and assessed tax issues while matching the company’s solutions to needs as well as guiding clients through various stages of IRS cases. • Recognized as #3 representative out of 114 as well as achieving heaviest appointment load through outstanding client follow up and reaching out to ensure clients brought all the necessary information.



Association Headquarters, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Director

  • 2006 - 2010

  Managed The Wound, Ostomy and Continence Nurses Society (WOCN) working directly with the Executive Vice-President and volunteer board of directors. Managed $3.5M budget, annual election process, and coordinated monthly board meetings. Directly managed 4 staff members and worked with shared pool of meeting planners, publication writers, creative staff, legal department and finance.• Furthered mission of organization by developing innovative and creative approaches to managing events and activities while building relationships with key industry stakeholders.• Planned and implemented all strategic initiatives, driving accreditation and positioning society to be the go-to source for best practices and outcomes. Show less

• Director

  • 2006 - 2010

  Handled all operations for not-for-profit client (NARSA). Oversaw member services, benefit development, meeting planning, membership recruitment, development, and fulfillment of sponsorship programs, guiding board and committee activities, budgeting, and publication management. Directed all educational programming for regional meetings as well as national convention.• Ensured smooth and effective meetings for all Assistant Executive Directors and Executive Directors.• Selected by Executive Committee to serve as a mentor for newly hired ED’s and AED’s, ensuring success.• Chosen to serve on 2 of the company’s strategic initiative task forces to further the long-term goals of Association Headquarters and served as key facilitator of transitioning clients. Show less



Associated Materials, Inc. (Alside)

• Operations Manager

  • 2004 - 2006

  Oversaw $2.5M building supply branch for siding and window manufacturer. Managed all P&L including, personnel, sales, customer relations and service, distribution, A/R, A/P, marketing, advertising and inventory control. • Increased volume by more efficient delivery routing. • Grew profit 13% by cutting down unnecessary temp labor. • Dramatically reduced incorrect window orders by personally overseeing every order. Oversaw $2.5M building supply branch for siding and window manufacturer. Managed all P&L including, personnel, sales, customer relations and service, distribution, A/R, A/P, marketing, advertising and inventory control. • Increased volume by more efficient delivery routing. • Grew profit 13% by cutting down unnecessary temp labor. • Dramatically reduced incorrect window orders by personally overseeing every order.



Pep Boys

• Vehicle Repair and Maintenance
• 700 & Above Employee

• Commercial Pricing Manager

  • 2000 - 2004

  Pricing Systems Development Manager, 2003 to 2004 Developed and enhanced all merchandise pricing, including store systems and corporate price management systems to support 500+ stores. • Designed and implemented all price-related functionality within new point of sale (POS) system, including necessary user interfaces for managing data. First department to deliver completely functional interface. • Served in lead role for merchandising department, developing requirements for new POS system. Responsible for testing and implementation of pricing systems and interfaces. • Created global margin management application that allowed analysts to measure price change impact across all corporate business segments. Commercial Pricing Manager, 2000 to 2004 Developed and managed commercial pricing strategies and plans aimed toward achieving desired levels of profitability. Oversaw margins for entire commercial business segment with sales of approximately $275M. • Increased gross profit from 34.25% to 37.14% by personally creating a system that factored in popularity of parts so that fast moving parts were more competitively priced while harder to find parts were priced at higher margins. Used sales data to accurately forecast each product line. • Developed first-ever means to accurately forecast impact of price changes across all commercial plans. • Implemented store-specific price capability through attribute-based pricing application allowing for more flexibility and enhanced margin control. Show less



Bridgestone / Firestone

• United States
• Farming
• 1 - 100 Employee

• Retail Manager

  • 1995 - 2000

  Responsible for sales, customer service and satisfaction, staffing, profitability, achieving district objectives, managing inventories and expenses. Exceeded projected sales by 22.5% Achieved lowest employee turnover in district. Repeatedly ranked among best in district for Customer Satisfaction Index Responsible for sales, customer service and satisfaction, staffing, profitability, achieving district objectives, managing inventories and expenses. Exceeded projected sales by 22.5% Achieved lowest employee turnover in district. Repeatedly ranked among best in district for Customer Satisfaction Index



Exide Corporation

• United States
• Biotechnology

• Branch Manager

  • 1992 - 1994

  Total P & L responsibility including personnel, customer relations and service, operations, distribution, A/R & A/P, sales, marketing, advertising and inventory control. Increased sales 27%. More than doubled previous years profit in 1st year. Added over 40 new customers. Total P & L responsibility including personnel, customer relations and service, operations, distribution, A/R & A/P, sales, marketing, advertising and inventory control. Increased sales 27%. More than doubled previous years profit in 1st year. Added over 40 new customers.



Triad Systems Corporation

• United States
• Software Development

• Account Representative

  • Jan 1990 - Jan 1992

  Sales and support of industry-specific computer systems for the automotive aftermarket. Developed new accounts while servicing and upgrading an existing customer base of over 90 businesses throughout Maryland and Delaware. Sales and support of industry-specific computer systems for the automotive aftermarket. Developed new accounts while servicing and upgrading an existing customer base of over 90 businesses throughout Maryland and Delaware.