Thomas Kerr
Senior Benefits Consulting Analyst at Bennie- Claim this Profile
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Bio
Credentials
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Instructional Design: Adult Learners
LinkedInJun, 2021- Nov, 2024 -
Train the Trainer
LinkedInJun, 2021- Nov, 2024 -
Workshop Facilitation
LinkedInJun, 2021- Nov, 2024
Experience
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Bennie
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United States
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Software Development
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100 - 200 Employee
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Senior Benefits Consulting Analyst
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Aug 2022 - Present
Partnering with Consultants to create client deliverables like open enrollment presentations, benefit guides, cost modeling exhibits, and more Assisting Consultants with new client onboarding tasks Processing client enrollment transactions when needed Periodic audits of client data, comparing their data on benefit administration systems vs. data with carriers & external partners Coordinating carrier, ben admin, & other vendor reporting that supports Bennie Data Operations team Assisting in the development of processes that support ongoing client service Continual partnership with internal stakeholders (Product, Engineering, Operations) to communicate client needs and help them develop solutions for efficient client service Developing relationships with benefits industry partners
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Unum
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United States
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Insurance
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700 & Above Employee
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Learning Consultant
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Jun 2021 - Aug 2022
- Facilitate and support 8 week long training classes throughout the year with new hires into primarily Long Term Disability Benefits Specialist roles, but with flexibility to other areas of business as well.- Set up meetings to address concerns of new hires and their managers to ensure that they are set up for success.- Utilize business partners to support additional learning opportunities through demonstrations and presentations of material.- Foster strong and lasting business relationships with upper leadership to allow for all business needs to be met within the context of the classroom.- Assist in restructuring existing learning materials and agendas to promote an accurate and effective learning environment for both existing employees and those just joining the industry.- Work with new hires directly via feedback or performance management to both ensure they are fitting and capable of the role, while also allowing them to understand their current performance level and what areas to improve to excel within their new career.
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Senior Disability Benefits Specialist
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Feb 2019 - Jun 2021
•Receive, review, and render decisions on Long Term Disability claims, receiving as many as 5 new claims a week, each requiring very thorough review that can take greater than 45 days, while continuing follow-up on these claims for greater than a year following.•Retrieve and review medical records on conditions ranging from a broken ankle to stage 4 metastatic brain cancer to determine their effect on the functional capacity of claimants as it related to their occupational requirements.•Consistently communicate status updates with claimants and policyholders, obtain updates, complete financial reviews to ensure appropriate benefit amount, all while receiving new claims.•Maintain structured guidelines in compliance with both HIPAA and ERISA, governing acts designed to protect the privacy and accuracy of claim processing for claimants.•Promoted to Senior ahead of typical guidelines due to performance, as well as continued mentorship of new hires, including participation in in-class, month-long training.• Quality Auditing reviews scores higher than 98% on accuracy of claim review and processing excellence, a percentage consistently higher than the site average.
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Customer Service Representative
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Nov 2017 - Feb 2019
•Answer up to 120 calls a day to provide customer service for customers with disability claims, FMLA leaves, and related state leaves.•Maintain strict metrics for call guidelines involving accuracy, duration, and between call work.•Understand and communicate provisions of thousands of unique policies.•Assist in the customers' understanding of processes for starting and maintaining claims or leaves.•Understand and communicate specifics of federally mandated leaves of absence, in addition to state offered and private protections.•Handle exceedingly sensitive and private information, both personal and medical, for thousands of individuals professionally and securely.•Process thousands of web submitted absences for leaves of various types every month.•Consistently a top performer with measured statistics and metrics for call handling and performance.•Ranked number one representative in the FMLA workgroup for the third quarter of 2018.•One of few representatives that has their calls used and observed in new claims training classes to show proper call procedure and handling.•Monthly MVP for the month of May.•Assist with the training and support of new representatives in post-training support for the claims skill, including observing calls and mentoring.•Participant on 4 separate mentor lines within the first year of employment, which act as outlets for questions that peers may have on different skills, including Claims, FMLA email processing, FMLA, and PFL.•Number one ranked trainee in every training class participated in, as measured by scores on knowledge checks.
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The Barn Nursery
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Chattanooga, Tennessee, United States
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Cashier
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Mar 2011 - Aug 2015
- Facilitate sales of up to $100,000 of landscaping and planting material. - Assist with lawn care practices and planting expertise to ensure the best customer experience both in store and at home. - Facilitate sales of up to $100,000 of landscaping and planting material. - Assist with lawn care practices and planting expertise to ensure the best customer experience both in store and at home.
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Education
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2012 - 2013
The University of Tennessee at Chattanooga
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2008 - 2012
Oak Ridge High School
Community
