Network Consultant

• Jul 2018 - Present

Senior Engineer

• Feb 2016 - Jul 2018

Tier 2 Systems Engineer

• Jan 2015 - Feb 2016

Tier 1 Systems Engineer

• Jun 2014 - Jan 2015

IT Compliance Administrator/Backup Administrator

• Apr 2014 - Jun 2014

The IT Compliance Administrator is responsible for the configuration, on-going administration, maintenance, and evolution of CNS backup strategies and solutions. They are also responsible of the administration and management of other crucial IT functions provided to our managed service clients. o Maintaining and expanding the existing Backup strategy and infrastructure o Working directly with colleagues to maintain and evolve the Disaster Recovery Planning, Testing and Response o Leveraging the Backup Infrastructure for Operational efficiency, including data staging, recovery and hardware migrationo Collaborate with other team members on IT/Operations initiatives, including data center, network administration, backup and disaster recovery efforts and strategies SkillsResponsible for maintaining over 50 clients backup infrastructure remotely using LabTech and Remote Desktop-Configuring offsite data replication through the use of FTP and onsite replication through a network attached storage device (NAS)-Scheduling and Configuring automated imaged based backup that perform full and incremental backups to run Monday through Friday 3 times a day and consolidate them on Sunday-Monitoring the backup and restore logs for errors and failed backups to troubleshoot-Auditing the backup schedule, notifications, and replication settings to ensure proper setup-Generate backup reports for clients-Setup and configure Veeam Backup & Replication 7 to backup virtual servers-Setup and configure StorageCraft ShadowProtect and StorageCraft ImageManager to backup physical servers and virtual machines-Generate troubleshooting tickets using ConnectWise to resolve client’s backup issues in a timely manner.-Testing backups to ensure they are not corrupt

Computer Technician Intern

• May 2010 - Apr 2014

Troubleshoot computers to determine the source of the (issue) problem. Remove and replaced damaged hardware from customer’s computer. Order replacement parts for customers. Contact customer to authorize additional work. Removed virus, worms, spyware, adware and other types of defects from customer’s computers. Performed various computer updates. Document all work that was performed on computers. Image/Backup customers PCs in order to restore customer files. Help teach students how to conduct research on how to troubleshoot and fix computer. Assist instructor with maintaining classroom computers and office systems. Help Office personnel with various computer problems. Setup classroom server running Windows Server 2008 R2. Setup and created user accounts in Active Directory. Join computers to the domain. Setup mapped network drives. Setup group policy settings for students, instructor, and assistant instructor. Maintain inventory of various classroom tools.

Data Entry/Inventory Control Management

• Apr 2013 - Oct 2013

-Management of outgoing transaction orders and shipping orders of pass & fail iPhones, iPads, and iPods within SAP data basing software-Completing work orders and special projects within a given time period-Compiling spreadsheets and manifests within Excel for various quantities of Apple IOS products-Responsible for training new employees and trainers on various data entry routines including the use of SAP and the creation and manipulation of manifests based on the type of IOS device being transferred-Responsible for creating technical procedure modules and instruction manuals for the duties of an Inventory Control Specialist

Rework Technician

• Jan 2013 - Apr 2013

Testing and troubleshooting the iPad 2,3,4 and mini. Responsible for making the decision to either have it repaired, replaced or continue with further testing. Enter data into tracking software database. Reinstalling operating system and updating Apple software on iPads equipment through iTunes. Carefully inspect screens for polarized scratches, backlight defects, bezel damage, and other variety of issues. Help Company save money by checking to see if it is a VID (Vendor Induced Damage).

Server Builder

• Jan 2009 - May 2009

Carefully constructed servers in an orderly fashion.Followed building procedures correctly to ensure quality of product.Inspect servers carefully before sending to testing station, to save company time and money. Certified with Hard drive handling standards.Certified for ESD safety standards. Carefully constructed servers in an orderly fashion.Followed building procedures correctly to ensure quality of product.Inspect servers carefully before sending to testing station, to save company time and money. Certified with Hard drive handling standards.Certified for ESD safety standards.

Computer Technician/Office Assistant

• Jul 2004 - Nov 2007

Filed confidential information by date, month, year, and accounts. Created folders to organize files. Setup small office home office network installed and maintained multiple programs for the CEO. Performed various computer updates. Troubleshoot computer problems. Working unsupervised to fix computer related issues. Backed up data on Windows XP machines to prepare for migration to Windows 7. Reinstall programs onto migrated machines. Updated drivers, firmware, and installed latest security patches onto migrated machines. Configure out of box machines and set them up with line of business applications. Troubleshoot hardware and software problems on laptops and desktops. Troubleshoot software issues over the phones with employees.