Thom Hixenbaugh

Technology Integration Specialist at MCKEESPORT AREA SD
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Contact Information
us****@****om
(386) 825-5501
Location
Canonsburg, Pennsylvania, United States, US

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Credentials

  • Level 1: Clever Cadet
    Clever Inc.
    Oct, 2022
    - Oct, 2024
  • Level 2: Clever Coach
    Clever Inc.
    Oct, 2022
    - Oct, 2024
  • Level 3: Clever Captain
    Clever Inc.
    Oct, 2022
    - Oct, 2024
  • Level 4: Clever Champion
    Clever Inc.
    Oct, 2022
    - Oct, 2024

Experience

  • MCKEESPORT AREA SD
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Technology Integration Specialist
      • Jul 2021 - Present
  • All Lines Technology
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Information Technology Specialist
      • Nov 2020 - Jul 2021
  • Boeing Global Services Inc
    • End User Support Specialist
      • Feb 2003 - Aug 2020

      Provide technical worldwide customer support for Java based Interactive Electronic Technical Manual authoring and viewing software run on desktop and in the Wildfly application server. Troubleshooting S1000D Authoring Software, Windows and Linux based installations, database operations, networking, and hardware issues. Produce CDs and co-ordinate delivery of software to the customers. Developed articles and manuals to provide technical solutions to common support issues to increase productivity Provide training to new hire support agents. Manage and organize co-workers to quickly resolve customer issues. Develop processes and procedures for diligent client support. Show less

  • IOMEGA CORPORATION/CALLTECH COMMUNICATIONS
    • Customer Support Supervisor/IT Specialist
      • Jun 2001 - Jan 2003

      Management of a technical call center and customer service department. Managed telephone and web based support and technical troubleshooting department Identified and coordinated technical training needs for staff. Developed articles and manuals to provide technical support solutions more effectively. Management of a technical call center and customer service department. Managed telephone and web based support and technical troubleshooting department Identified and coordinated technical training needs for staff. Developed articles and manuals to provide technical support solutions more effectively.

  • PETERS TOWNSHIP SCHOOL DISTRICT
    • Information Technology Support Specialist
      • Aug 1999 - Jun 2001

      Provide high levels of technical and network support among six school buildings to faculty and students. Including desktop computer troubleshooting and network related issues. Provide high levels of technical and network support among six school buildings to faculty and students. Including desktop computer troubleshooting and network related issues.

Education

  • Remote Pilot 101
    test preparation, UAS Part 107 Training courses
    2020 - 2020
  • Community College of Allegheny County
    Programming C++, Supplemental Course
    2003 - 2003
  • Pennsylvania Institute of Culinary Arts
    Associates Degree of Applied Technology, Culinary Arts/Chef Training
    1994 - 1996

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