Client Service Advisor

• Feb 2020 - Present

Clientcare Specialist

• Oct 2013 - Feb 2020

Effectively support the Mycomax>> client base via electronic medium (telephone and remote management) with Software, general accounting and general PC Inquiries. • Assist clients with Internet setup and support queries. • Assist clients with E-Mail setup and support • Assist with occasional “walk-in” PC repairs and upgrades. • Listen attentively to problems and help clients reach a solution over the telephone. • Problem solving orientated. • Assist clients with data problems • Assist clients with accounting queries related to Quick Money and MaxMoney™ package. • Provide the Mycomax>> client base with technical and Hardware Support. • Assist with software BETA testing. • Provide telephonic training to clients as required. • Assist clients with basic training and Demo’s for the CashAccess™. • Install the CashAccess™ at clients. • Upgrade Client packages and software. • Occasionally visit clients at their office and assist them with • QuickMoney ™ queries. • Perform the Cash Access Setup which includes the following: - •• Finger Print Scanner & license •• Scanner Setup •• QuickMoney™ upgrades Handle MaxMoney queriesGiving training on MaxMoney and QuickMoney software Show less

Clientcare & Development consultant

• Feb 2009 - Oct 2013

Effectively support the Mycomax>> client base via electronic medium (telephone and •remote management) with Software, general accounting and general PC Inquiries. • Assist clients with Internet setup and support queries. • Assist clients with E-Mail setup and support • Listen attentively to problems and help clients reach a solution over the telephone. • Problem solving orientated. • Assist clients with data problems • Assist clients with accounting queries related to Quick Money™ package. • Provide the Mycomax>> client base with technical and Hardware Support. • Assist with software BETA testing. • Provide telephonic training to clients as required. • Assist clients with basic training and Demo’s for the CashAccess™. • Install the CashAccess™ at clients. • Upgrade Client packages and software. • Occasionally visit clients at their office and assist them with QuickMoney ™ queries. • Perform the Cash Access Setup which includes the following: - •• Finger Print Scanner & license •• Scanner Setup •• QuickMoney™ upgrades Show less

Manager

• May 2005 - Jan 2009

approval of loans, manage personnel, credit control

Branch Manager

• 2005 - 2008

Approval of Loans, Manage the personnel and do some of the administration work, see to it that the branch runs smoothly and the clients are happy and given the best service

consultant

• Jan 2003 - Apr 2005

call centre consultant for collections call centre consultant for collections