Shared Services Operations Manager

• Dec 2022 - Present

Operations Team leader

• Sep 2022 - Dec 2022

Accounts Manager

• Jan 2022 - Sep 2022

Head of Human Capital

• Sep 2021 - Dec 2021

- Participate in the strategy event. - Lead, Direct and Manage the Human Capital team, to achieve the organization Goals. - Direct, Oversees and manage all human resource initiatives such as recruitment, compensation, benefits, training, and employee relations etc. - Advise managers on employee and labor policies. - Facilitate the Human Capital team in dealing with the day-to-day ops and complaints from the employees regarding employee benefits, payroll, and etc..- Research, develop, and update the organization’s Human Capital Related policies and guidelines.

HR Consultant / Customer Enablement Manager

• Mar 2020 - Sep 2021

As a Customer Enablement Manager- Developing product training programs. - Collaborating with PMs and subject matter experts to ensure content is aligned with business objectives. - Auditing and monitor training content library at regular intervals to ensure it is accurate. - Organize and host webinars. - Develops Healthy Customer Relationship- Enhances Customer Training- Evaluates and Analyzes Customer Needs- Builds Trust and Transparency with Clients- Evaluate and improve tutorials and other communication infrastructure.- Minimize customer churn- Aid in product design and product development

HR Manager / QMS Auditor

• Sep 2014 - Mar 2020

HR Manager• Maintains work structure.• updating job requirements and job descriptions for all positions.• Managing all recruitment processes.• Manage employment actions such as promotion, termination, and reassignment • Interviewing candidates.• Secure proper arrangements for internal and external training.• Following up on training effectiveness.• Following up on Employees Performance Evaluation.• Legal representative and Represent the company for personnel inquiries by, or requests from, government agencies.• Implement and update the company policy to ensures legal compliance with the authorities.• Handling all HR/Personnel Operations. (Leaves, Trips, etc..)• Develop new prosses for HR/Personnel Operations• Handling all medical and non-medical insurance.• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.• Bridge management and employee relations by addressing demands, grievances or other issues• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization• Maintain pay plan and benefits program and all salary related queries• Report to management and provide decision support through HR metrics• design programs and events that will boost employee morale and in turn increase productivityQMS Lead Auditor- Lead all Internal Audits. - Prepares the Internal Audit Annual Schedule- Ensures the effectiveness and efficiency of the Internal Audit process- Updates CA Log Sheet on the Server as needed- Follows up on CA effectiveness- Manage and follow up on process activities with department managers

Administrative Manager

• Feb 2014 - Aug 2014

Admin/HR Assistant

• Nov 2011 - Feb 2014

Food inspector/HR Assistant

• Aug 2010 - Oct 2011