Experience

MDS ap

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader/ Project Manager

  • Jan 2010 - Present

  Evaluating and distributing tasks among support team members. Providing functional support for applications as needed. Remote support of business and incident resolutions within determined Service Level Agreements. Diagnosing, isolating, and debugging software issues on live system and performing resolutions. Leading or participating in cross functional teams involved in issue resolution. Participating in project implementations, post-implementation reviews of both application development content and process to maximize and share learning. Researching fixes for reported application vulnerabilities and security breaches upon periodical testing applied by external companies.



Sybase Products Middle East

• Lebanon, UAE, Jordan

• Senior Technical Consultant

  • Jul 2006 - Jan 2010

  Onsite customization and implementation of Sybase Internet Banking (Financial Fusion) using struts framework. Technical writing of the statement of work. Advising and providing expert knowledge on the technical feasibility of the proposed deliverables. Defining development specifications and identifying system modifications required to meet performance objectives. Delivering effective and efficient solutions by meeting key project milestones and ensure that the project deliverables are on time and adhere to the corporate quality. Handling, classifying and following up on UAT reported defects, separating and estimating change requests. Providing technical support during go-live process.



SoftSolutions

• Lebanon

• Developer

  • May 2003 - Aug 2006

  Managing Java/J2EE application development while providing expertise in the full software development life-cycle, from concept and design to testing. Contribute in all phases of the development life-cycle. Write well designed, testable, efficient code. Ensure designs are in compliance with specifications. Prepare and produce releases of software components. Develop reusable components. Handle R&D topics in unifying SQLs between oracle and DB2; and creating web services prototype to be applied throughout various applications. Took part in Retail /Supplier data synchronization via EAN/UCC and GDSN certification