thiri T.
Engineer at StarHub- Claim this Profile
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Topline Score
Bio
Credentials
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CCNA(640-802)
CiscoSep, 2013- Sep, 2024 -
Certified IP Associate
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Certified IP Professional
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Certified Java Programmer
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Cisco Sales Expert
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Experience
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StarHub
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Singapore
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Telecommunications
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700 & Above Employee
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Engineer
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Aug 2018 - Present
• Provide 24/7 monitoring of Starhub’s IP related services, network infrastructure and devices. • Detect, track, troubleshoot and resolve network incidents and problems such as service failures, network faults or equipment failure. • Coordinate and provide support to field operations • Coordinate network changes, maintenance and enhancements to maintain the highest standard of availability and reliability possible to the network • Perform extra tasks/project assigned by supervisor/manager. Show less
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Epsilon Telecommunications
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Singapore
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Telecommunications
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100 - 200 Employee
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Support Engineer
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Oct 2016 - May 2018
• Supports 24/7 monitoring of infrastructure and network systems and take prompt action in response to the criticality of the alarms • Assist customers with troubleshooting and resolving faults • Open trouble ticket with Vendor and 3rd party supplier for fault investigation and request regular updates. • Responding to customers queries, do an in-depth investigate to achieve an effective and efficient resolution. • Managing trouble tickets in the system. • Manage and co-ordinate maintenance activities and facilities access as well. • Ensure all platforms are running at all times and alarms are clearly visible to invoke prompt action needed in case of Network Outage due to fibre cut, equipment failure or power failure. • Escalate issues in timely manner to ensure resolution within SLA and prepare incident report • Monitor CCTV regularly and report any unusal activity immediately to on-call/Head of NMC/EU Operations Manager. Show less
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SingTel
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Singapore
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Telecommunications
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700 & Above Employee
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Associate Engineer
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Jan 2014 - Oct 2016
Proactive monitoring and performing Tier 1 verification and resolution of access, transmission, broadband ,cctv and iptv systems alarms/faults Timely escalation to systems/nodes owner after performing 1st level checking and fault isolation. Perform management escalation during system outages. Work with internal departments to restore service Perform 24/7 shift duty and operational support Review and update operational instructions Perform compilation of reports Perform administrative tasks to support the daily operations Show less
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Engineering officer
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Jan 2010 - Feb 2013
Engineering Officer(Broadband Service Delivery & Assurance) • Handle technical calls and provide backend system support for field staffs and installers. • Monitor all installation and maintenance jobs to ensure successful service delivery and restoration with customer satisfaction. • Ensure daily work orders are ready, completed and commissioned. • Perform installation & maintenance quality checks. • Participate in team projects. • Liaise with relevant departments to ensure timely service readiness. • Propose solutions to improve on service delivery and restoration. • Perform any other duties assigned by Supervisor Show less
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Education
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2008 - 2009
Nanyang Technological University
Master of Science (MS), Signal Processing -
2002 - 2007
yangon technological university
Bachelor of Engineering (BEng), Information Technology
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