Head Of Customer Support Operation MY

• Apr 2021 - Present

* Help Client on their Support Issues* Handle Level 1,2,3 Support issues * Create Workflow for Support * Solve Any technical issues on system * Creating FAQS

Business Development Specialist & Account Manager

• Apr 2020 - Apr 2021

iCHEF started out as a restaurant, so we know an F&B outlet’s needs first-hand.We wanted a POS system that is designed for restaurants – something easy to use, yet powerful.When we could not find anything in the market that truly fit our needs, we decided to create our own.But we understand that restaurants need more than just a POS system to sustain their business and flourish.That’s why we also created avenues to support growing F&B businesses.https://www.ichefpos.com/en-my/pricing

Assistant Support Specialist Istrives

• Jan 2020 - Mar 2020

Merchant Acquisition Specialist

• Mar 2019 - Jan 2020

Responsibilities - Be the main contact point of the merchants throughout the acquisition process until the Merchant is onboarded. - Ensure a seamless Merchant experience throughout the entire onboarding process and provide the highest level of satisfaction and quality - Communicate effectively and professionally at a professional level. - Track and Maintain interactions in the CRM system and ensure full compliance and accuracy - Follow all procedures, policies, and guidelines throughoutAdministrative and Database Management - Maintain a healthy database of potential merchants to ensure full daily utilization. - Maybe required to research, update, or provide new contacts and businesses for the database.Travel/Meetings/Adhoc tasks - Meet Merchants face to face to close the acquisition - Meet, communicate and support Clients, related Partners/Support Function - Prepare, collect and/or deliver Marketing Materials for Onboarded Merchants.

Head VA Category Business Development E-commerce

• Dec 2017 - Apr 2019

Category focus includes: • Sports&Outdoor • Motors • Home & LivingConsultancy • Provide solutions, guidance for new sellers (operations, logistics, finance and tech) & advice sellers on Lazada tools on seller centre• Advice sellers with Ecommerce knowledge to optimize performance (assortment building, quality of content, pricing strategy, stock management) • Analyze sales data, and performance on a daily basis, and give constructive advice to sellers to maximize performance of each individual sellerKey Account Management • Generate targeted monthly revenue for each individual sellers • Guide and advice sellers to perform better • Advice merchants on Lazada tools• Guide merchants towards becoming an independent seller who understands eCommerce and how to succeeded without assistance. Team Lead responsibilities • Manages and drives Seller/Vendor Acquisition team• Liaises with category team to drive and growth individual categories (e.g. Sports&Outdoor, Motors& Home & Living)• Tracks employee’s performance and conducts individual evaluation

Vendor Acquisition E-commerce

• Nov 2016 - Dec 2017

Identifies potential business deals by contacting and setting up meetings with potential merchants.Screens potential business deals by analyzing market conditions, examining risks and potentials; estimating merchant needs.Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.Builds strong relationship with potential and existing merchants by providing excellent customer service.Initiates and manages marketing initiatives with merchants to maximize business results

Assistant Sales Manager

• Dec 2015 - Nov 2016

-Managing 15-20 Headcount-Managing Staff KPI -Follow up on VVIP Customers-Do Manager Call Backs -Managing 15-20 Headcount-Managing Staff KPI -Follow up on VVIP Customers-Do Manager Call Backs

Senior Telesales Consultant(Supervisor)

• Feb 2012 - Dec 2015