Experience

alrajhi bank Malaysia

• Malaysia
• Banking
• 100 - 200 Employee

• Assitant vice president

  • Feb 2022 - Present

  ASSITANT VICE PRESIDENT (Menara Chan HQ) AL RAJHI BANK KL BRANCH Manage branch operations issue such as Relief assignment if short of staff (Annual Leave, Emergency Leave and Medical Leave) Ensure Branch Submit Business and Personal Account Opening on timely basis without having any pending Item by sending email reminder and follow up on daily basis. Manage Branch Service Level Agreement (SLA) standards. Manage Branch internal and external financial crime (AMLA) Manage and resolve staff related matters in accordance with policies by Conduct meeting and engage all the nationwide branches with operation related issue. Perform UAT testing before Implement going live in the nationwide branch Ensure Branch monthly Surprise Cash Check done with certificate signed by dual control by email us the soft copy. Remind the branch to Perform ABL checking on daily basis. Providing Approval for the branches if occur any emergency situation for branch related issue such as Remittance and cash. Providing Training and perform presentation for nationwide branches. Achievements Manage to Perform Successful UAT test before going live. Manage to reduce Relief Cost. Successfully Providing training, presentation ,meeting to all the branch on weekly basis Manage to clear Pending item and Account Opening for nationwide branch Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Manager (Promoted)

  • Nov 2020 - Oct 2021

  CUSTOMER SERVICE MANAGER(PROMOTED)STANDARD CHARTERED BANK, BERHAD PUCHONG BRANCHManaged all client inquires through resolution to enhance customer satisfaction ratings.Improved service quality and increased Service and resolution by developing strong knowledge of company's products and services.Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.Coached staff on operating procedures to maintain quality services.Conducted regular staff performance reviews to identify training needs.Processing clients' payments instructions received from the front office,which including Telegraphic Transfer, Rentas, Giro, and Swift Messages.Ensure compliance strictly followed by the branch staffPerform monthly clean sweep and computer checking ensure no customer data or details are saved in the computer AchievementsManage to generate new businesses by identifying opportunities and cross selling with customers.Deter and detect financial crimes which may affect the banks reputation (such as large money deposit and withdrawal).Manage business operation with minimal work force effectively.Manage to guide Clerical staff to service walk in customer with highly committed and ask to rate their service for improvement. Manage to reduce customer Walk in complaint on Bank Operation and servicing issue.Manage to pass Branch Audit Quarterly with good ratingManage to Achieve KPI on quarterl Show less

• Relief Manager (Promoted)

  • May 2018 - Oct 2020

  RELIEF MANAGER STANDARD CHARTERED BANK KL MAIN BRANCH Travel over to one Malaysia to Relief the other Manager Role in case of emergency situation , Planned long leave and Short Annual leaveManage branch operations in regards customer services, financial services, complains and other processing.Perform ABL checking and cash balancing checking on daily basis.Manage Customer Waiting Queue time.Solve Customer complaint and Cross sell customer on Bank Product.Assist to check Teller daily transaction voucherAchievementsManage to travel nationwide and run daily branch operation as BAU on emergency cases (such as Medical or Long Leave)Deter and detect financial crimes which may affect the banks reputation by asking supporting document for suspicious large amount deposit and Withdrawal before override the transaction Manage business operation with minimal work force effectively.Manage to guide and teach staffs to improve operation related issues.Manage to reduce teller transaction error on daily transactionManage to Pass branch Audit quarterly with good Show less

• Service Relationship Manager (Promoted)

  • Jan 2017 - May 2018

  Assist Relationship Manager Customer interactions, such as answering queries, managing complaints and solving issues. Conducted general administration duties on RM sales record.Closely monitored employee feedback and customer reviews to help improve processes and procedures.Create strategies and work with RM to boost their sales PerformanceProcessing Relationship Managers Sales before cut off timePerform Callback Confirmation of ChequeExercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.AchievementBuild long-term relationships with clients and customers.Become familiar with the competition to stay ahead of themHelp promote and maintain a positive company imageHelp RM to achieve their sales target on Quarterly Basis.Manage to ensure all sales submitted strictly followed protocol and compliance.Manage to Achieve KPI on quarterly Basis Show less

• Branch Officer (Promoted)

  • Aug 2013 - Dec 2016

  Perform Customer Transaction including Cash Withdrawal , Cash Deposit and transferTo process transactions, meeting the Q wait time, ensuring accuracy & process transactions, meeting the Q wait time, ensuring accuracy & Cross sell at every service opportunity Direct and co-ordinate customer service activities of the branch to ensure smooth running of the operations and maintain a high service standard, meet the turnaround time (TAT)Perform highly complied cash balancing and accounting.Ensure efficient management of the queue at customer service/counter/ATM/ CDM assist PFC, CSR to open accounts Manage improve Customer.AchievementsManage to Achieve KPI on quarterly Basis.Manage to Achieve 100% queue time on customer waiting ticket number Zero Operation lost for the branch.Manage to refer quality Referral to Sales staff for sales Show less

• Bank Teller

  • Sep 2010 - Aug 2013

  Teller/clerical functions: over the counter cash transactions (D&W), transfer deposit/withdrawal & clearing of cheques for all customers' accounts, IS and all counter/back-roomPerform Remittances transactions: OTT, Drafts, Cashier's Order, on counter Perform end of day balancing cash, Filling of reports cashier's order application, statements, and holding transfer reportsSupport back-room functions including transaction processing/posting, filling, and batching of documents for CIS maintenance, retrieval and filling of documents and any other tasks assigned by the STL/SSO/CSO/BM from time-to-timeAchievementsManage to Achieve KPI on quarterly Basis.Manage to have no cash shortage on daily basis.Manage to Detect Fake Money and report to BNM Show less