Experience

LGL Transport Sarl

• Luxembourg
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Director Sales Division

  • Jan 2022 - Present

  Ensuring customer and partner satisfaction Ensuring customer and partner satisfaction



eduPRO Group GmbH

• Austria
• Education Management
• 1 - 100 Employee

• Project Manager

  • Nov 2019 - Dec 2021

  Project Manager “Sprong an d’Léier” in collaboration with CNFPC and the Ministry of Education > Planning and controlling of the project > Organizing the project structure plan and developing appropriate strategies > Manage the database > Create workshop-training plans > Find external partnerships for practical courses and apprenticeship Project Manager “Sprong an d’Léier” in collaboration with CNFPC and the Ministry of Education > Planning and controlling of the project > Organizing the project structure plan and developing appropriate strategies > Manage the database > Create workshop-training plans > Find external partnerships for practical courses and apprenticeship



Arthur Welter Transports

• Luxembourg
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Key Account Coordinator

  • Feb 2012 - Nov 2019

  > Team leader of the French pool for general goods > Support aicraft cargo inbound / outbound (on WE) > Fleet operator > International chartering > Management and visit of key accounts and strategic customer > Manage Tender offer > Quality monitoring and reporting to management > Team leader of the French pool for general goods > Support aicraft cargo inbound / outbound (on WE) > Fleet operator > International chartering > Management and visit of key accounts and strategic customer > Manage Tender offer > Quality monitoring and reporting to management



Tango Luxembourg

• Luxembourg
• Telecommunications
• 1 - 100 Employee

• Customer Care Coordinator

  • Oct 2010 - Nov 2011

  > Monitoring the quality of the calls handled by the call center (outsourced) > Ensuring high quality of the administrative tasks as well as their follow-up > Supervising performance against service levels and fulfilling performance reporting requirements > Implement new processes to optimize the daily tasks > Train the team on new products and processes > Assist critical customers > Monitoring the quality of the calls handled by the call center (outsourced) > Ensuring high quality of the administrative tasks as well as their follow-up > Supervising performance against service levels and fulfilling performance reporting requirements > Implement new processes to optimize the daily tasks > Train the team on new products and processes > Assist critical customers



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader for the german market

  • May 2009 - Jul 2010

  > Provide daily operational support to the team, covering resource planning, monitoring, feedback and assistance> Monitoring performance against service levels, implement actions to achieve them and fulfil performance reporting requirements> Act on verbal and written customer escalations> Provide guidance to the team members by acting as a centre of competence on processes, systems and procedures> Assess skills requirements & coaching of team to meet required standards, targets and the certification in Communication and Language skills through a third party> Drive RCA performance across individual Customer Service Representative and the team

• Technical Mentor for the german market

  • Jan 2007 - Jun 2009

  > Provide daily technical support to the team > Monitoring RCA performance, implement actions to achieve it and fulfil performance reporting requirements> Act on verbal and written technical escalations



Fixemer Logistics GmbH

• Germany
• Truck Transportation
• 1 - 100 Employee

• Project Manager Pricing, trainer and sales Manager

  • Mar 2004 - Dec 2007

  > Project Manager Pricing (Transport and logistic tender) > Trainer for internal software and process > Sales Manager for customers like Danone, Ikea and ARC > Project Manager Pricing (Transport and logistic tender) > Trainer for internal software and process > Sales Manager for customers like Danone, Ikea and ARC



Kuehne + Nagel

• France
• Freight and Package Transportation

• several positions

  • Mar 2001 - Feb 2004

  > Airfreight import transit exploitation agent (15 months) > Supervise RMA in Europe for Lexmark (8 months mission) > Coordinate the customer service desk in Europe for Apple (8 months mission) > Supervise a 6000 m² warehouse (3 months mission) > Supervise a quality audit in Hungary for Flextronics products (2 months mission) > Airfreight import transit exploitation agent (15 months) > Supervise RMA in Europe for Lexmark (8 months mission) > Coordinate the customer service desk in Europe for Apple (8 months mission) > Supervise a 6000 m² warehouse (3 months mission) > Supervise a quality audit in Hungary for Flextronics products (2 months mission)