Thidarat Yodying
Implementation Manager at TravPax Solutions Pte., Ltd.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
Thai Native or bilingual proficiency
-
French Elementary proficiency
Topline Score
Bio
Farouk M.
Ms. Thidarat has shown to be a terrific colleague with very strong skills maintaining multiple clients in various stages of implementation. Her communication skills, diplomacy and multitasking proved to be essential in managing complex implementations both technically and with tight delivery deadlines. Her accounts were challenging due to the size and scope of their system requirements. Impeccable written and spoken English and a very positive attitude makes her the strongest in the entire team. It was a pleasure having her in my team.
Farouk M.
Ms. Thidarat has shown to be a terrific colleague with very strong skills maintaining multiple clients in various stages of implementation. Her communication skills, diplomacy and multitasking proved to be essential in managing complex implementations both technically and with tight delivery deadlines. Her accounts were challenging due to the size and scope of their system requirements. Impeccable written and spoken English and a very positive attitude makes her the strongest in the entire team. It was a pleasure having her in my team.
Farouk M.
Ms. Thidarat has shown to be a terrific colleague with very strong skills maintaining multiple clients in various stages of implementation. Her communication skills, diplomacy and multitasking proved to be essential in managing complex implementations both technically and with tight delivery deadlines. Her accounts were challenging due to the size and scope of their system requirements. Impeccable written and spoken English and a very positive attitude makes her the strongest in the entire team. It was a pleasure having her in my team.
Farouk M.
Ms. Thidarat has shown to be a terrific colleague with very strong skills maintaining multiple clients in various stages of implementation. Her communication skills, diplomacy and multitasking proved to be essential in managing complex implementations both technically and with tight delivery deadlines. Her accounts were challenging due to the size and scope of their system requirements. Impeccable written and spoken English and a very positive attitude makes her the strongest in the entire team. It was a pleasure having her in my team.
Experience
-
TravPax Solutions Pte., Ltd.
-
Thailand
-
Software Development
-
1 - 100 Employee
-
Implementation Manager
-
Jul 2014 - Present
- Define the customer requirements and draw up the implementation plan. - Manage customer's expectation based on the product capacity. - Co-ordinate with the technical and developer team during implementation and undertake testing plus necessary QA actions. - Make sure the delivery meets the expected timeline. - Communicate extensively with the customers and guide them through the business processing environments. - Maintain the efficient support after product is delivered. - Constantly follow up with customer for feedback or new requirement. - Coordinate multiple projects in parallel on international level. Show less
-
-
-
TravPax Solutions Pte., Ltd.
-
Thailand
-
Software Development
-
1 - 100 Employee
-
Senior Customer Service Representative
-
Jan 2012 - Feb 2014
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Handled the customer's complaint and fraud cases. Being a coach for new staff. Support sales reps in opening new client accounts and maintaining existing client account. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Handled the customer's complaint and fraud cases. Being a coach for new staff. Support sales reps in opening new client accounts and maintaining existing client account.
-
-
-
Wired Destinations Co., Ltd
-
Bangkok Metropolitan Area, Thailand
-
Customer Service Representative (B2B & B2C)
-
2007 - 2011
Responsible for handling hotel reservation inquiries from both local travel agencies and international travel agencies. Accomplished the daily-deadline works. Responsible for handling hotel reservation inquiries from both local travel agencies and international travel agencies. Accomplished the daily-deadline works.
-
-
-
Glad Enterprises Co. Ltd
-
Phuket, Thailand
-
Customer Service Agent
-
2002 - 2006
Responsible for handling daily hotel booking inquiries and develop hotel content including mapping and facilities. Responsible for handling daily hotel booking inquiries and develop hotel content including mapping and facilities.
-
-
Education
-
2005 - 2010
Ramkhamhaeng University
Bachelor of Arts (B.A.), English Language and Literature, General -
1998 - 2001
Prince of Songkla University
Bachelor’s Degree, Hotel & Tourism Management
Community
