Director of Corporate Marketing and Branding

• Sep 2023 - Present

Manager

• Apr 2023 - Present

Enterprise Support Specialist

• Apr 2022 - Present

Origina is the world's leading independent third-party software maintenance and support provider for IBM software. Customers that switch from IBM to Origina for software support and maintenance realize fixed-cost savings that reach up to 50 percent annually. Our software maintenance strategy further maximizes the value of IBM software by extending its longevity and removing the need for forced upgrades. Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. IBM products supported by Origina include: MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management, Business Process Manager, and Z Mainframe, plus many more. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus. Key Responsibilities but not limited to: Supplying support and clear and precise documentation of client environments architectural / infrastructural design & configuration, associated project management & delivery, consultancy and post-support tasks as required for our customers. Ensured understanding of underlying IT issues and identify what needs to be done to resolve problems. Manage and track all support issues and ensure the appropriate technical individuals or teams are identified and informed so that a resolution can be implemented. Actively supporting the customer and keeping them up to date though-out an incident lifecycle. Confirm that all service level agreements between Origina and their customers are adhered to when managing multiple incidents. Ensured client documentation (site reports, project documentation, user manuals etc.) is kept on the shared drive and is up to date. Show less

Vice President of Sales

• Oct 2019 - Present

Financial Officer and Marketing Director

• May 2020 - Present

Business Manager & Accounting

• Mar 2020 - Mar 2021

Director of Marketing And Events

• Sep 2019 - May 2020

Director Of Marketing

• Sep 2017 - Apr 2020

Director of Marketing

• Jul 2019 - Jan 2020

Position was contracted. Position was contracted.

EA

• Dec 2018 - Jan 2020

Position was contracted. Position was contracted.

CMO

• Feb 2014 - Dec 2018

Co Vice President

• Jun 2016 - Nov 2018

Executive Director

• Sep 2015 - Jun 2016

Director Of Marketing & Merchandising | Senior Sales Executive

• May 2014 - Sep 2015

Holding all responsibility for the organizations marketing activities and oversees the development and delivery of a fully integrated marketing strategy for the business.Duties Include, but not limited to: •Over seeing marketing and merchandising for 16 retail locations located in 16 different cities across the US.•Creating marketing strategy for over 200 distributors.•Development and implementation of the Brand strategy.•Developing the marketing strategy for new and existing products•Overseeing implementation of the Marketing strategy - including campaigns, events, digital marketing, and PR.•Working closely with the company’s Sales & Design team; enabling them to meet their commercial objectives by providing them with appropriate tools, materials and presentations.•Guiding the day to day activities of the marketing & design team.•Ensuring that the marketing objectives are implemented by the marketing & design team.•Work closely with product management team to define marketing materialsand programs.•Manage social media presence and direct programs to improve social mediareputation and recognition.•Developing and delivering marketing and communications strategies for the organization.•Undertake continuous analysis of competitive environment and consumer trends•Reports directly to the CEO & Vice President; and serves as a member of the senior management team.•Participates with Lead Designer, The Board of Directors, Executive Director, Vice President, CEO, and other management staff in charting the direction of the Organization, assuring its accountability to all constituencies, and ensuring its effective operation. Show less

National Account Executive

• Dec 2015 - Oct 2018

Specializing in providing current and future clients with a wide array of IT Solutions that fits every company's needs. ASI Security Partners, a leading network and internet security company, delivers a comprehensive set of best-of-breed solutions that help end users protect their critical Internet, email, and network assets. With more than 50 years of combined security experience, we do business with purpose, as we respect that the services we provide are critical to our clients ongoing success. Show less

Client Services & Event Marketing

• Apr 2013 - Dec 2013

Assisted and gave recommendations to help architects, builders, designers, homeowners, and contractors alike bring their ideas to life using Eleganza Tiles products. Helped assist and attract potential customers by answering product and service questions via email and phone; give customers a knowledgable experience with each visit to our showroom; replying to website inquiries using product knowledge; producing high volume purchase orders using SAP software. Updated and created all hard copy and Excel formatted purchasing documentation - Including, but not limited to: purchase order forms, sample lease agreements, price sheets, and inventory product display forms for entire sales team, management, logistics/warehouse, and customer service representatives. Maintain customer records by updating account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments to upper management; following up to ensure resolution. Maintaining attention to detail on all data entry duties, company emails, work space, and show room up keep. Lead coordinator and event designer for Eleganza Tiles, Inc 2013 Product Launch in Dallas, Tx. Designed event flyers and event email newsletters. Show less

CMO - Marketing, Graphic, & Visual Director

• Mar 2013 - Dec 2013

Build and maintain a high performance culture through standardized or personalized, effective performance management methods using impeccable communication and presentation skills. Balance product/service strategy and execution of a marketing plan to deliver solid understanding of the value of industry experts and how to work with them to the company's benefit. Align and integrate the department's goals with the other chief officers' goals so that partnership drives growth. Oversees market research and analysis of the competition, management and research teams on product development. Directs customer service and customer service monitoring processes to ensure client retention and to ensure that customer feedback informs the development process of the product (or service). Researches and creates product ideas and areas for business growth. Manage the development of company and contract web site that serves customer, staff and partner needs. Handling public relations and corporate communications designed to deliver a brand-consistent message. Develop new and enhances existing business relationships and heightens awareness of the company, while providing leadership in the design and production of all aspects of visual marketing needs. Show less

Chief Exec of Graphics and Marketing

• Jul 2012 - Mar 2013

Help assist CEO with data entry, purchase order, and client meetings. Develop analysis to produce company revenue and built client relationships. Design and worked on Logo of other companies. Help assist CEO with data entry, purchase order, and client meetings. Develop analysis to produce company revenue and built client relationships. Design and worked on Logo of other companies.

Marketing Manager & Social Media Director

• 2010 - 2011

Increased customer satisfaction through friendly, thorough, and prompt service with special attention to detail. Organized inquires, daily data, currency, and stayed responsive to customer needs. Produced graphic designs and kept up-to-date on graphic direction for the company when needed. Maintained marketing based website, weekly e-mails, all companies’ social networks, and table bookings/reservations. Increased customer satisfaction through friendly, thorough, and prompt service with special attention to detail. Organized inquires, daily data, currency, and stayed responsive to customer needs. Produced graphic designs and kept up-to-date on graphic direction for the company when needed. Maintained marketing based website, weekly e-mails, all companies’ social networks, and table bookings/reservations.

IT Risks Associate, Private Banking, and Statement & Mailex Processor

• 2008 - 2010

Utilized strong interpersonal and leadership skills to run the production floor and increase team cohesiveness and productivity. Organized and reported completion of insertions on statements, documentations, and/or private bank statements using Mailex Machines, including but not limited to: Pitney Bowes & Bell Howell. Performed computer duties using strong, technical, and processing skills. Executed and relayed promptly to deadlines using correct procedures Utilized strong interpersonal and leadership skills to run the production floor and increase team cohesiveness and productivity. Organized and reported completion of insertions on statements, documentations, and/or private bank statements using Mailex Machines, including but not limited to: Pitney Bowes & Bell Howell. Performed computer duties using strong, technical, and processing skills. Executed and relayed promptly to deadlines using correct procedures