Process Analyst Expert

• Dec 2019 - Present

ANALYZE/PROJECT - Analyze the impacts that the changes brought by the project have on the operations of the departments concerned or even on external clients in order to identify all the links and all the interactions (causes, consequences, etc.) and prepare for the identification of the modifications - Document AS IS processes SOLUTION/ PROJECT - Consider the alternatives and determine in the TO BE situation on all aspects outside of the IT solution in order to ensure that the organization is prepared for the changes brought by the project and obtains the expected results in the Business Case - Document TO BE processes - Document non-IT requirements, formulate high level requirements (in projects and initiatives with IT impact) - Provide a full impact analysis BUILD/PROJECT - Organize the implementation of the change in collaboration with the project manager and lead the change in collaboration with the management concerned in order to ensure the delivery of deliverables and the efficient functioning of the organization after the start of the project. OPERATIONAL EXCELLENCE - Perform diagnostics on the processes and analyze the root causes allowing to improve performance in order to establish the potential for improvement in terms of effectiveness and efficiency (improvement of KPIs) - Propose solutions addressing the problems identified during the diagnosis in order to obtain more effective and efficient processes - Help the teams to implement the solutions and define the results measures in order to obtain an effective and efficient achievement, in line with expectations Show less

Senior Business Architect

• Aug 2018 - Dec 2019

Collaborate with the Board, the business and IT to facilitate the definition and the implementation of the target model in line with the customer expectations and the energy transition. Managing of the Capability Map, the Functional Map and the Process Map together with Architecture Team colleagues. Establishing of the links with Technology Map and Organisational Map Defining the modelisation standards, discussing these with IT colleagues Writing of impact analyse document taking into account the organisation global needs to help the Portfolio Managing Commitee to decide if an opportunity has to lead to a project. Collaborating with Business Analysts to the detailled analyse phase. Show less

Process & Data Information Manager

• Jun 2012 - Jul 2018

- Energy market processes improvement/re-engineering - Developing a new Message Implementation Guide version based on UMM2 methodology and ebIX methodology (UML built model) - Preparing the functional specifications for the development of a new federal energy clearing house - Representative for Belgian market in European energy business information exchange group - Define the scope, collect the data, analyze the information flows, provide feedback, plan correcting actions during Test phases Show less

Process & Systems Conceptor

• Jun 2011 - Jun 2012

Review, enhance, develop existing/new process for retail environment. Develop, maintain KPI for large retail sales organization. Project development and follow-up. Review, enhance, develop existing/new process for retail environment. Develop, maintain KPI for large retail sales organization. Project development and follow-up.

Consultant Project Manager & Business Analyst

• Aug 2010 - Feb 2011

Working in bank sector. Collecting Business Requirements Analysing requirements Drawing Business flows Development of screens design in accordance with client standards Writing Business Analysis Documents Writing Business Use cases Follow-up with IT for developments Reviewing User Acceptance Tests scenarios General administration of project planning Working in bank sector. Collecting Business Requirements Analysing requirements Drawing Business flows Development of screens design in accordance with client standards Writing Business Analysis Documents Writing Business Use cases Follow-up with IT for developments Reviewing User Acceptance Tests scenarios General administration of project planning

Business Analyst - Production process

• Apr 2009 - Jul 2010

Business needs analysis and writing documents for implementation in a new informatic system. Development and execution of tests on the different components of the system. Analysis and revisions of existing procedures. Development of interfaces between different management systems. Creation of training materials. Follow-up of the problems of the ground. Development of a reporting tool to monitor the consistency of the data introduced during the testing phase. Business needs analysis and writing documents for implementation in a new informatic system. Development and execution of tests on the different components of the system. Analysis and revisions of existing procedures. Development of interfaces between different management systems. Creation of training materials. Follow-up of the problems of the ground. Development of a reporting tool to monitor the consistency of the data introduced during the testing phase.

Development & coaching - Analyst & Reporting - Retail account organization

• Mar 2007 - Mar 2009

REPORTING : Analysis of business needs and establishment of a coherent global reporting structure. Report development. Follow up of data updates. Analysis and problem solving with the teams involved.DATA QUALITY : Based on reporting data, identification of data inconsistencies, development of data correction actions in consultation with the sales teams, maintaining an optimal level of quality.BUSINESS ANALYST : Analysis of business needs in the context of IT platform development projects, translation of these needs into flows, verification of consistency between Business rules and feedback to the Business in order to refine certain rules. Verification of the Technical Blueprint in relation to Business Blueprint requests and contacts with IT. Defining, executing of User Acceptance Tests. Write process flows.TRAINING & COACHING : Creation of process instructions describing the different steps to follow in a process for the Business. Provide training for business personnel. Follow-up of the understanding of the formations. Support for solving problems encountered by the Business in the execution of certain processes. Show less

Development & Coaching Analyst - Retail account organization

• Nov 2005 - Mar 2007

BUSINESS ANALYST : Analysis of business needs in the context of IT platform development projects, translation of these needs into flows, verification of consistency between Business rules and feedback to the Business in order to refine certain rules. Verification of the Technical Blueprint in relation to Business Blueprint requests and contacts with IT. Defining, executing of User Acceptance Tests. Write process flows.TRAINING & COACHING : Creation of process instructions describing the different steps to follow in a process for the Business. Provide training for business personnel. Follow-up of the understanding of the formations. Support for solving problems encountered by the Business in the execution of certain processes Show less

Retail process advisor - Sales & Works - NRP project

• Feb 2005 - Nov 2005

BUSINESS ANALYST : Analysis of business needs in the context of IT platform development projects, translation of these needs into flows, verification of consistency between Business rules and feedback to the Business in order to refine certain rules. Verification of the Technical Blueprint in relation to Business Blueprint requests and contacts with IT. Defining, executing of User Acceptance Tests. Write process flows.

Front Office Support - Retail organization

• Dec 2003 - Feb 2005

Customer service for SMEs, building trustees and housing companies. Customer contacts, contracts, requests for work, resolution of various problems.

Front Office Support - Multisite Sales Administrator

• Jul 2003 - Dec 2003