Experience

Transamerica Life Canada

• Canada
• Insurance
• 100 - 200 Employee

• Senior Operations Analyst

  • Oct 2004 - Present

  - Responsible for the availability and operation of all distributed systems and applications - Handle execution of nightly batch and respond to job abends, restart and recovery - Monitor, rectify and order jobs through automated scheduling software - Support business and technical projects on an on-going basis - Create month end scheduled of events including meeting with different applications staffs - Produce monthly metrics for Online systems, Applications and printers - Responsible for preparation and sending tapes for offsite including disaster recovery support - Document and update operations procedures as needed - Provide first level support for all distributed systems and escalate to Management when necessary according to Problem and Change Management Process - Trouble shoot and problem determination on an on-going basis - Train and supervise new staff Show less



Canada Life Assurance Co

• Operations Analyst Team Lead

  • 1994 - 2004

  - Responsible for the availability and operation of all mainframe systems and applications - Monitor network operations, communication systems and system performance - Monitor all production systems including in-line systems for CICS, IMS, DB2, TSO - Perform SYSTEM IPLs on a monthly basis - Monitor and resolve outstanding issues on system hardware consoles - Handle job abends, restart and recovery for large batch environment in an automated job scheduling environment (Control M) - Monitor SILO tape operation and rectify any operational problems - Participate in Y2000 Testing and learning programs as they are implemented. - Responsible for off hours helpdesk support - Train and supervise new staff Show less



New York Life Insurance Company

• United States
• Financial Services
• 700 & Above Employee

• Operations Analyst

  • 1988 - 1994

  - Ensure online systems are available according to Service Level Agreement - Execute and monitor nightly batch jobs and backups including printing cheques and reports - Monitor network operations, communication systems and system performance - Handle job abends, restart and recovery for large batch environment - Provide off hours helpdesk support - Ensure online systems are available according to Service Level Agreement - Execute and monitor nightly batch jobs and backups including printing cheques and reports - Monitor network operations, communication systems and system performance - Handle job abends, restart and recovery for large batch environment - Provide off hours helpdesk support