Experience

Livro: JORNADA DO COLABORADOR

• Brazil
• Human Resources
• 1 - 100 Employee

• Author, Writer and Consultant

  • Oct 2021 - Present

  Author of one of the first books in Portuguese on the employee's experience in Brazil. Employee Experience Consultant, I help HR's to build work models, from strategy to operation, putting the employee at the center. And connecting with business guidelines and indicators. Author of one of the first books in Portuguese on the employee's experience in Brazil. Employee Experience Consultant, I help HR's to build work models, from strategy to operation, putting the employee at the center. And connecting with business guidelines and indicators.



UNIVERSO ÁGIL

• Brazil
• Education
• 1 - 100 Employee

• • Nov 2022 - Present

  Content startup, about agile mindset. We are the largest agile community in the world.

• • Sep 2022 - Present

  Agile consultant in employee experience and human resources.



StartSe University

• Brazil
• Higher Education
• 1 - 100 Employee

• HR community member

  • Dec 2022 - Present

  Member of the HR community: First Movers Member of the HR community: First Movers



Grupo Carrefour Brasil

• Brazil
• Retail
• 700 & Above Employee

• • Jul 2022 - Jun 2023

• • Jul 2021 - Jul 2022

  Conception, structuring and implementation of the employee experience model (EX) for Grupo Carrefour BrasilImplementation of eNPS, research strategy, mapping of touchpoints (moments that matter) and other EX KPI's;Mapping and design of employee personas of Claro Brasil and related companies;Strategy design and implementation of the employee experience structure within human resources;



Claro Brasil

• Brazil
• Telecommunications
• 700 & Above Employee

• • Aug 2020 - Aug 2021

  In charge off the employee experience projectConception, structuring and implementation of the employee experience model (EX) for Claro Brasil and related companies;Implementation of eNPS, research strategy, mapping of touchpoints (moments that matter) and other EX KPI's;Mapping and design of employee personas of Claro Brasil and related companies;Strategy design and implementation of the employee experience structure within human resources;

• • Mar 2018 - Aug 2020

  Working in the holding company of the group Claro Brazil (NET, Claro, Embratel, Brasil Center, Star One, Imúsica, Global Hitts).Design, structuring and management of the employee experience strategy, such as:- Implementation and management of digital transformation strategy in corporate education; - Design, implementation and management of the Career and Development process (performance cycle using 9box methodology, potential using HIPO methodology by Gartner and succession);Implementation HCM Oracle Cloud to suport the employee journey;- Global learning program about customer experience (Claro Customer Experience Certification); Show less



Santher

• Brazil
• Manufacturing
• 700 & Above Employee

• Senior Human Resources - Organizational Development Analyst

  • Jun 2014 - Dec 2017

  Organizational Culture: - Mapping CIA leadership values ​​and competencies (using barret methodology); - Development and management of the organizational culture plan; Talent Management: - Responsible for the design and implementation of the annual performance evaluation cycle; by the process of succession and mapping of critical positions of the company (using both the 9box methodology and succession pipeline) and by the process of potential evaluation (using learning agility methodology); - Implementation of the Success Factors system; - Management of the annual goals process; - Design, implementation and management of the successors development program; Engagement: - Implementation of engagement research; - Organization and participation in the focus groups to discuss the points of improvement and formalization of the action plans; Corporate Education: - Implementation of the Corporate Education structure with trails of learning by position profiles and aligned strategic plan of the company; Budget Management: - Construction and budget management of the areas of Organizational Development and Corporate Education. Functional. Mnagement of 2 headcounts. Show less



GPA

• Brazil
• Retail
• 700 & Above Employee

• Full Human Resources - Organizational Development Analyst

  • Oct 2011 - Jun 2014

  Focused on the wholesale segment, was responsible for the guidelines and structuring of the training and development processes, such as: - Implementation and management of the performance and potential evaluation process (using 9box methodology and learning agility) of the employees; - Management of the committees of career, succession and the Individual Development Plan (IDP) of the company; - Coordination of the development of leadership programs, training of multipliers and learning trails; -Participation in the implementation, development and management of the Trainees program; -Project management of the development and implementation of the store operating standard book; -Development of the content and implementation of the integration program and service standard for the stores; -Participation in the implementation of the corporate university structure; (Assaí University - Featured Exame Magazine August / 2016); - Implementation of standards, report of indicators and policies. Show less



Banco Bradesco

• Brazil
• Banking
• 700 & Above Employee

• • Jan 2006 - Sep 2011

  Allocated in the Corporate Education structure, acting directly with attendance to the Day and Night operation. - Team management; - Management of training projects to train relationship and business professionals at different levels; - Conduct projects of integration, training and development of new collaborators for area of ​​relationship and business; - Participation in the elaboration of the strategies of implantation of new products and services in interface with responsible business areas; - Facilitator in training for operational, administrative and commercial areas aimed at better use of electronic means, development of personal skills and cost reduction for the Organization; - Involvement in e-learning training projects to promote new products and services; - Development of teaching materials to train the service network in the national territory; - Assistance in the development of security strategies for the call center; - Definition of a methodology and content guideline for the training of professionals allocated in outsourced structures; - Participation in the definition of new training grid and contracting of partners; - Training and monitoring of new team members. Show less

• • Oct 2003 - Jan 2006

  - Focused in orientation of personal finances for the individual clients; - Analysis of the profile of clients and their financial health, evaluating: * Level of indebtedness; * Current account balance; * Portfolio of financial investments. - Adequacy of the product portfolio x customer profile to offer the right products and services; - Portfolio management of products and services by income segment; - Personal financial planning guidance;



Greenline Saúde

• São Paulo e Região, Brasil

• Human Resources Assistant

  • Jan 1998 - May 2001

  Training Logistics; Survey of training needs; Support in annual training planning; Management of training indicators; Training Logistics; Survey of training needs; Support in annual training planning; Management of training indicators;