COO | Chief Operations Officer

• Apr 2021 - Present

● Responsible for leading the Customer Success, Customer Support, Product, Technology/Engineering departments; ● Manage high complexity projects;● Plan and define the product's vision and it's roadmap;● Manage all stages of software deployment and evolution;● Ensuring that the use of the solution is in line with the strategies with the greatest added value to the client; ● Ensure long-term customer loyalty and retention;● Plan, execute and measure the tactics and results involving customer satisfaction with the products and services offered; ● Optimize the customer journey;

Product Owner

• Nov 2020 - Apr 2021

● Identify and analyze the customer's needs; ● Analyze the feasibility of tasks; ● Prioritize development tasks (manage backlog); ● Be the bridge between the development team and the customer (IT x Business); ● Verification and validation of all deliveries; ● Strategies involving IT / Data analysis;

Customer Success Engineer

• Sep 2020 - Nov 2020

Responsible for the interface between the IT and CS team, in addition to the other technical aspects of the Customer Success process, such as: ● Database Analysis and Administration; ● Architecture and modeling of software solutions; ● Requirements engineering; ● Implementation and evolution of computer systems; ● Process automation; ● Support and training of users; ● Administration and configuration of the customer's environment; ● Among other related tasks.

Head Trainer

• Jan 2018 - Sep 2020

Responsible for training athletes in electronic sports. Hundreds of students at different levels: beginner, intermediate, advanced and professional. Responsible for training athletes in electronic sports. Hundreds of students at different levels: beginner, intermediate, advanced and professional.

IT Analyst

• Jan 2016 - Dec 2017

Responsible for the maintenance of hardware, software, networks and telephony, providing remote assistance to several municipal public partitions: schools, hospitals and departments, in addition to the city hall and its facilities. I had the opportunity to get to know different areas of the technology department, but I also learned how technology interacts with other sectors, such as administration, education, construction, the environment, etc. Responsible for the maintenance of hardware, software, networks and telephony, providing remote assistance to several municipal public partitions: schools, hospitals and departments, in addition to the city hall and its facilities. I had the opportunity to get to know different areas of the technology department, but I also learned how technology interacts with other sectors, such as administration, education, construction, the environment, etc.

Administrative Supervisor

• Jun 2014 - Dec 2015

A few months after being hired as an Administrative Assistant, I was promoted to the position of Supervisor, where my main assignment was to provide a suitable work environment for all athletes and club employees. Some other activities performed: - Meetings for integration between departments; - Definition of schedules and costs; - Definition and planning of the department's administrative activities; - People management; - Responsible for the definition and payment of benefits offered by the company.

IT Assistant

• Jan 2014 - Jun 2014