Thiago Abreu
Head of Customer Success and CRM at OlaClick (YC W21)- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Full professional proficiency
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Libras -
Topline Score
Bio
Credentials
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HubSpot Sales Software
HubSpot AcademyApr, 2023- Nov, 2024
Experience
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OlaClick
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Peru
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Information Services
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1 - 100 Employee
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Head of Customer Success and CRM
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May 2021 - Present
Responsible for planning and implementing the Customer Success department Responsible for planning and implementing the Customer Success department
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MZ Group
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Brazil
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Capital Markets
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200 - 300 Employee
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Customer Success Supervisor
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Apr 2017 - Nov 2019
Control of services provided to internal and external clients, making sure that the work went smoothly, exceeding expectations and promoting constant improvements in translation and transcription processes. Supervision of the activities and routine of both the coordination team and the technical team, which was composed of in-house and outsourced translators and transcriptionists, totaling 18 professionals. Management of KPIs and career for team members. Control of department costs and invoicing. Assistance in the development of the company's strategic plans and in understanding the customer journey. Occasional contributions to the Marketing team. Show less
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Ljmonade Hostel
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Lisbon Area, Portugal
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Volunteer Staff
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Oct 2016 - Nov 2016
Helped improving the guest's experience during their stay at the hostel, by preparing their breakfast, organizing and guiding walking and bikig tours, mostly in English. Also helped organizing all kinds of events at the hostel, such as workshops, bazaars, documentaries and independent films exhibitions, etc. Assisted the team with any query they had. Helped improving the guest's experience during their stay at the hostel, by preparing their breakfast, organizing and guiding walking and bikig tours, mostly in English. Also helped organizing all kinds of events at the hostel, such as workshops, bazaars, documentaries and independent films exhibitions, etc. Assisted the team with any query they had.
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The Black Lion Pub
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County Dublin, Ireland
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Waiter
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Oct 2015 - Aug 2016
Greet guests, making them feel comfortable. Deep knowlege of menu items in order to be able to describe and sell them properly to guests. Take beverage and food orders. Deliver beverages and food to tables in a timely manner. Check-in with guests to ensure that everything is going well. Greet guests, making them feel comfortable. Deep knowlege of menu items in order to be able to describe and sell them properly to guests. Take beverage and food orders. Deliver beverages and food to tables in a timely manner. Check-in with guests to ensure that everything is going well.
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Pearson Education (Wizard Escola de Idiomas Ltda – Unit Caieiras - SP - Brazil)
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São Paulo Area, Brazil
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Sales Team Member and English Teacher
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Feb 2015 - Aug 2015
I was hired to be an English teacher and got quickly promoted to also be a part of the sales team. My main role was to encourage our prospects to enrole in language courses, by showing them the school's methodology and all the advantages of studying in such a pretigious institution. Prospection of local partners, such as schools, colleges, gyms, companies and shops. I was hired to be an English teacher and got quickly promoted to also be a part of the sales team. My main role was to encourage our prospects to enrole in language courses, by showing them the school's methodology and all the advantages of studying in such a pretigious institution. Prospection of local partners, such as schools, colleges, gyms, companies and shops.
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Hostel Alice
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São Paulo Area, Brazil
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Receptionist
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Nov 2013 - Feb 2015
Guest sevices, welcoming both Brazilian and foreign travelers, helping them with any needs they had, entertainig them and giving touristic information about the city and the country. Daily cashier and stock control. Daily breakfast preparation (including baking cakes and breads). Events organization and disclosure, doing whatever was necessary at the reception, bar and kitchen (cashier, cooking, cleaning, waitering, bartending...). Responsibility for the hostel’s social media during my shift (Facebook, Blog, Instagram and Twitter). Administrative jobs, such as making bookings, answering e-mail and picking up the phone. Entire responsibility for the hostel during the night shift. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Risk Management Intern
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Aug 2012 - Aug 2013
Analysis of companies financial reports, with the purpose of evaluating the viability of provinding them credit lines. Registration of bank transfer requests in the bank’s system with further analysis of the client’s guarantees in order to allow or deny the resource release. Administration and control of the department’s contracts. Elaboration of reports and spreadsheets. Orientation to Relationship Manegers from all over Latin America, helping them to understand how the Risk and Credit department at HSBC Brazil works. Show less
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Education
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2011 - 2014
Laureate International Universities
Bacharelado em Relações Internacionais, 10 -
2015 - 2016
Liffey College of Dublin
Inglês
Community
