Experience

Yas Plaza Hotels by Aldar Hospitality

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Cluster IT Coordinator

  • Jan 2022 - Present

  Providing IT support for Yas Plaza Hotels: Radisson Blu, Parkinn, Crowne Plaza, Staybridge Suite, Rotana && Centro in Yas Island, Abu Dhabi, United Arab Emirates. Installing, configuring and troubleshooting computer hardware, window OS, software, POS, network, printer, KOT printer, scanner, IP phone, Digital phone and Analog phone of Yas Plaza Hotels Monitoring and maintaining daily data backup and update in log book. Troubleshooting of guest wifi issue Adding and deactivating users ID and EMC Micros items keys, and discounts keys upon approval form. Maintaining IT Hardware Inventory in excel sheet. Rectify all IT related complaints from department and guest in timely manner. Get the outlines and guidelines from IT managers and solve out the issues Ensure that all the interfaces are up and running smoothly Coordinating with the Software Support Vendors upon need. Show less



Aureum Palace Hotels and Resorts

• Myanmar
• Hospitality
• 1 - 100 Employee

• Cluster Systems Supervisor

  • Sep 2019 - Dec 2021

  : Responsible for the smooth operation of PMS Operation in all 12 Unit Hotels & Head Office : Restoring database of SQL server in test mode with current Live backup file to create Test System environment for users training. : Handling new successful implementation of OTA Channel Manager with CRS and PMS : Coordinate bet: Resev team & FX team for new upgrading Central Reservation System from Skyres to FXCRS regarding Rate code, room types. Inform dev team for room type & rate discrepancies. Redesign the Confirmation Letter, proforma invoice. :Guide the Development team for program to behave in ways that it will transfer data reliably bet: HO & Unit Hotels. : Coordinate with FX Support Team to implement FX Dine FnB Tablet Order taking software in PMS, assist Operation Team for Setup in tablet, provide training to them, rectify the issue. : provide level 1 troubleshooting of all 12 Hotels, HO end-users’ reported issue regarding to the PMS, CRS, CPS. : Draw Bill, KOT printer flow diagram of KOT, consolidated KOT, Billing, consolidated Bill for all hotels. : Sorting out PR, PO & data transfer, transaction which are not reflected between HO and Unit Hotel Side. : Fix FO, FnB users' wrong posting. : Rectify FO, FnB Bill settlement issue because of Foreign Ex flatuation. : Install/ rectify KOT, Slip Bill printer for hotels : Provide systems training : Upon system training of each Unit Hotel, raised questions and answers are recorded and distributed to all hotels for better knowledge. : Creating the PMS Auto Backup in SQL server for HO, Unit Hotels in compressed format to create more disk space in . : Adding, updating new rooms & features upon hotels demands. : Adding, modifying, deleting FnB Menu & Promotion to PMS. : Creating, Deleting PMS users for all hotels & provides access rights. : Address Foreign Exchange which are not reflected in Unit Hotel, of that was updated from HO. : Coordinating with tech support team if the raised issue are needed to escalated to them. Show less



Holiday Villa Hotel & Residence, Doha

• Qatar
• Hospitality
• 100 - 200 Employee

• IT Support Technician

  • Feb 2017 - Feb 2019

  : Deploying and support the desktop window 7 to end users, Installing POS software, Property Management System, IP Phone, printers, etc : Responsible for analyzing and solving the issues IT related issues to Admin calls and guests : Creating users in IDS, grant the permission and rights upon group categories : Preventing the users from browsing the malicious sites with Fortinet Firewall : Adding new roles and features in Window Server 2008 R2. : Performing the network security and prevent the systems from malware attack. : Configuring VLan of PC, IPTV, IP Phone, Router, Wireless printers, KOT printer, etc : Managing the Active Directory Server, creating users and deleting users, and deploy the group policies : Creating the extension in PBX software and configuring the IP phones : Liaising with vendor in case of network connectivity issues as well as the support team for Telephone interface issue. : Installing window 7 and softwares upon end users’ needs : Analyzing the application error, report the major issues to software support vendors IDS, HRMS : Troubleshooting 3M Scanner, standalone and network printers : Maintaining the assets list for Desktop computers, Email addresses, Users PC IP addresses, IP TV systems IP addresses, Printers, etc : Configuring the routers and provide support in terms of Internet: both Ethernet and wifi : Coordinating the Tech Support Teams and providing the remote access upon needs : Tackling and troubleshooting the IP TV complaints for guests : Creating and deleting the email id, configuring and troubleshooting the outlooks for users : Reporting the major IT related issues to IT managers and Executives : Monitoring and moving the daily Backups of IDS, HRMS, Snooker and Premier Spa : Installing the Symantec Antivirus and DLO backup for all the users’ systems : Monitoring the interfaces PMS, IPTV, Telephone, Vingcard are up and running smoothly. Show less



Sonnenberg Engineering Company Ltd

• Yangon, Myanmar

• Personal Assistant to Managing Director

  • Jan 2015 - Dec 2016

  :Assisting the MD in terms of administrative support : Getting the outlines from MD, compose and response the emails : Arranging the morning briefing, make the notes and write the minutes of meetings : Reading MD Email on daily basis and reply inquiry from customers upon needs(Mail, Phone calls etc) : Collecting the quotations from different vendors and prepare the comparison lists for MD’s review before purchasing the orders : Investigating the operational facts, events and collect the data from engineering staffs and generate report based on discoveries on sites : Organizing the travel arrangement and itineraries : Making sure that MD is well prepared for meetings and conference calls : Answering the calls on behalf of MD Show less



The Oberoi, Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• IT Assistant

  • Mar 2013 - Oct 2014

  : Managing and maintaining Daily Data transfer to Webprolific Back office software from Opera and Micros Symphony : Installing and maintain Micros 9700 POS, Slip Printer and KOT printer. : Adding/deleting food menu icons in Revenue Center : Scheduling and monitoring daily data backup by using tape library. : Troubleshooting Vicas issue : Coordinating with vendors in case of main application errors : Adding new services, departments and creating escalating calls in @yourwish software : Troubleshooting applications, hardware and software which are used in hotel : Timely support for IT related issues like Internet, IP TV, IP Phones and Media Hubs to guests : Managing and maintaining Windows Backup Utility. : Installing client operating systems Window 7 and Installing client software : Experience with Backup, restore and Email Archiving methods : Configuring and troubleshooting Microsoft Outlook. : Installing, Configuring and troubleshooting Printers, Scanners and Hardware Devices Show less