Sales & Marketing Manager

• Feb 2023 - Present

Sales Administrator

• Jan 2022 - Present

-Develops, documents, and maintains database of potential and existing clients -Directly communicates & liaises with clients-Researches and fosters new business development -Participates in negotiating with clients to determine terms of contracts or during active projects-Reviews all project close-out documents to ensure all requirements have been met -Supports project managers and designers to ensure project milestones met as scheduled-Addresses & resolves client concerns -Collaborates with marketing department to help create initiatives and determine strategy -Improves & guides trade show presence, company website, social media, direct marketing and client relations -Maintains company calendar-Assists with maintaining & generating internal policies & documents-Manages President’s calendar, email, and daily tasks

Senior Producer

• Mar 2011 - Mar 2020

● Primary point of contact for clientele, owning all aspects of account management and customer service ● Conceptualized a scope of service + delivery timeline to meet individual production goals, while mediating artistic + technical dialogue with multiple internal departments ● Maintained comprehensive + respective project calendars, coordinating + optimizing all aspects of product delivery ● Oversaw direct marketing campaigns, prospecting and rapport building to expand client base and develop a robust portfolio ● Cultivated long-term relationships (B2C & B2B) and forged strategic business partnerships via industry event representation, seminars & ongoing education, event networking and site surveys ● Generated an annual average revenue up to $1M, achieved by negotiating service fees and winning equipment purchase contracts ● Verified continuity of data and quality control throughout project life cycles, achieving seamless transitions and delivering the highest level of brand integrity throughout product delivery ● Enhanced client experience alongside company profit margin by identifying supplemental rental opportunities via ZFX in-house scenic/costume/prop offerings ● Revitalized online presence and produced content for ZFX social media February 2019 until departure ● Trained incoming Production staff members, tailoring onboarding processes to individual learning styles

Demo Rep

• Jan 2011 - Mar 2011

● Drove regional sales by conducting in-store demonstrations, interfacing with pet parents to promote brand awareness ● Championed the brand’s wellness mission while providing representation and support at Industry events ● Coordinated directly with independent pet store owners, formulating demo schedules that coincided with high-traffic timeframes to maximize returns ● Drove regional sales by conducting in-store demonstrations, interfacing with pet parents to promote brand awareness ● Championed the brand’s wellness mission while providing representation and support at Industry events ● Coordinated directly with independent pet store owners, formulating demo schedules that coincided with high-traffic timeframes to maximize returns

Office Manager

• Apr 2008 - Jan 2011

● Established flow of all FOH operations, including: Surgical intake & discharge, exam and outpatient servicescheduling, educating owners and advocating for pet wellness, oversight of all financial transactions, andguiding client compliance with phone and mail campaigns● Collaborated with other hospital leaders to develop monthly business plans; utilizing hospital data, budgetforecasting and P&L statements to identify areas for growth● Grew daily revenue from $2K to $5K by maximizing OTC sales and increasing wellness plan enrollments● Orchestrated company engagement with community events, and furthered outreach to drive new business to hospital● Ensured high levels of customer satisfaction by delivering personalized service and swift conflict resolution● Supervised staff of 15+ team members; built bi-weekly schedule for all Client Service Coordinators● Promoted from Client Service Coordinator position in 2008

Client Service Coordinator

• Jul 2006 - Apr 2008

● Established a high level of customer service from client intake● Managed incoming calls and appointment book● Maintained records of all client communication via internal CRM software● Assisted medical team with pet exams, surgery prep, and other services● Responsible for maintaining cleanliness of reception area and exam rooms