Experience

Stockianas inc.

• United States
• Mobile Gaming Apps
• 1 - 100 Employee

• Social Media Intern

  • Apr 2023 - Present

  Assist in the management of the company's social media account. Work closely with social media manager to develop and execute a social media strategy that will increase brand awareness and engagement with the audience. Responsible for creating and publishing social media content, monitoring social media channels, and reporting on social media performance. Weekly Tasks: -Develop and execute social media content calendar -Create and schedule social media posts on various platforms using Metricool (Twitter, Facebook, LinkedIn, Instagram, etc.) -Engage with the audience on social media channels, including responding to comments and direct messages -Monitor social media channels for mentions of the company or industry keywords -Conduct research on social media trends and best practices -Report on social media performance using analytics tools -Collaborate with the marketing team to ensure social media aligns with the overall marketing strategy -Host 3 Twitter spaces a week under Stockianas Twitter account- Attend 2 separate Twitter spaces outside of Stockianas Show less



Fast & Diligent Recruitment LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Sales Account Executive

  • Mar 2023 - Present

  Connecting employers with employess. Managing client accounts. Acting as the point of contact for clients. Identifying potential new clients. Identifying and implementing best practices. Organizing meetings with clients about their needs. Monitoring and reporting on sales performance. Handling budgets and client invoices. Suggesting innovative ways to increase sales and enhance clients' experience. Connecting employers with employess. Managing client accounts. Acting as the point of contact for clients. Identifying potential new clients. Identifying and implementing best practices. Organizing meetings with clients about their needs. Monitoring and reporting on sales performance. Handling budgets and client invoices. Suggesting innovative ways to increase sales and enhance clients' experience.



Luxury PowerHouse

• Event Coordinator

  • Jun 2021 - Present

  Selecting venues, activities, determining the cost and arranging services with clients approval. Responsible for connecting guest with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip. Excellent office and computer skills Ability to provide professional communication in all environments Strong organizational, communication and verbal skills In-depth understanding of essential hospitality standards and company policies Proven skill in developing relations with guests, vendors and internal departments Time management and resource management Ability to project a professional and knowledgeable demeanor Show less



RIVA MOTORSPORTS MIAMI, INC.

• United States
• Retail

• Sales Specialist

  • Nov 2017 - Feb 2023

  Manage all sales activities generated from the internet including managing sales leads to closing business. check emails frequently, responds to queries immediately, and handle all internet inquiries in a professional manner by communicating with internet customers according to their preferred method of communication, whether by phone, email or in person. Responsibilities: Greet customers arriving at the dealership Showcase the dealership’s units and explain their features and warranties to customers Answer customer questions, financing and purchase process Collecting licenses and documentation beforehand per best practices Negotiate car prices and trade-in values for customers’ vehicles Coordinate with the finance department to determine each customer’s financing and ownership options Contact past customers to ensure they are satisfied with their purchase Skills and Qualifications: Exceptional customer service skills, including interpersonal communication and rapport building In-depth knowledge of the dealership’s units, finance options and sales process Intuition to anticipate which unit will appeal to different customers Active listening to best determine a customer’s wants and needs Persuasiveness to convince customers to make a purchase Confidence to create a positive impression on customers Negotiation skills to offer deals that satisfy customers while ensuring profit for the dealership Organization and time management to handle many different customers, including past customers, at once Teamwork and collaboration skills to coordinate sales with the financing department and/or other Salespeople A welcoming and friendly demeanor Knowledge and passion Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Team Manager

  • Jul 2014 - Nov 2017

  Provides regular supervision and mentorship over subordinate staff Ensure regular and effective communication with subordinate staff on performance, goals, and coaching Facilitates daily agent coaching and development sessions in both written and verbal format Participates in client related activities to include client calibration sessions and project planning Identify and address agent training needs Manage team's time entry to ensure 0% discrepancy rate Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc.) Manage financial implications of attrition and attendance by maintaining program-specific goals Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing) Completion of weekly Team Manager Scorecard for review with Operations Manager OTHER RELATED DUTIES Diffuse irate customer calls as applicable Provide agent support via handling escalated calls, as needed Maintain up-to-date employee files and documentation Ensure high level customer service is being practiced by all subordinate staff Show less



Jcpenny

• United States
• Retail
• 1 - 100 Employee

• Lead Associate

  • Jan 2012 - Feb 2015

  Customer Service & Sales Greets and assists customers in finding products and delivers outstanding customer service Partners with other team members when additional support is needed Actively listens to customer issues in a calm and agreeable manner to resolve problems Truck / Restock & Inventory Follows placement directions to effectively place set merchandise statements Contributes to merchandise receipt and reverse logistics processes Assists with the execution of inventory processes Contributes to the Shoe on Display restocking process, including mismates and stockroom organization Contributes to the restock program to identify replenishment opportunities SET / Visual / Environment Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale Helps oversee and maintain all fitting room and sales floor recovery processes Contributes to the execution of visual elements to support merchandising statements Responsible for stockroom maintenance Omnichannel Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed General Operations Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities Assists with the Defective process execution to ensure integrity of inventory and prevent shrink Performance Standards Supports company shrink and safety initiatives Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance Show less



Macomb Rentals

• United States
• Real Estate

• Leasing Agent

  • Jan 2013 - Sep 2013

  Responsibilities: Rent apartments to prospective residents. Duties include: Marketing the property to generate traffic leads. Answer phone and email inquiries, tour property with prospects, process rental applications, collect and process rent, prepare lease agreements, take service calls from current residents, assist in leading summer turnover team and preform other miscellaneous duties. Responsibilities: Rent apartments to prospective residents. Duties include: Marketing the property to generate traffic leads. Answer phone and email inquiries, tour property with prospects, process rental applications, collect and process rent, prepare lease agreements, take service calls from current residents, assist in leading summer turnover team and preform other miscellaneous duties.



Casa Latina

• Mexico
• Furniture

• Administrative office assistant

  • Sep 2012 - Dec 2012

  Responsible for supporting an administrative professional to help them stay organized and complete tasks that allow them to focus on more advanced responsibilities. Organizing meetings for Administrators, greeting office visitors and composing documents on behalf of Administrators. Responsible for supporting an administrative professional to help them stay organized and complete tasks that allow them to focus on more advanced responsibilities. Organizing meetings for Administrators, greeting office visitors and composing documents on behalf of Administrators.



Izalco restaurant

• United States
• Banking
• 1 - 100 Employee

• Waitress/Cashier

  • Apr 2008 - Jun 2011

  Greeting guests and taking drink and food orders Staying attentive to the needs of guests in the dining area Delivering food from the kitchen to the guests Ensuring the food order is made correctly by kitchen staff and looks presentable for guests Following health code standards with regards to the handling of food Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more Greeting guests and taking drink and food orders Staying attentive to the needs of guests in the dining area Delivering food from the kitchen to the guests Ensuring the food order is made correctly by kitchen staff and looks presentable for guests Following health code standards with regards to the handling of food Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more