Experience

Tsebo Facilities Solutions
• South Africa
• Facilities Services
• 200 - 300 Employee
• Facilities Management (Cushman & Wakefield for Mastercard)

  • Aug 2023 - Present


CBRE Excellerate

• South Africa
• Real Estate
• 200 - 300 Employee

• Business Support Coordinator

  • Jun 2020 - Aug 2023

  Client liaison, customer management and customer service Assisting with overseeing projects for services including security, parking, cleaning, catering, technology etc. Reporting on basic facilities, such security, parking, cleaning, catering, technology etc. Allocating, issuing, controlling, managing and making access cards for parking in the building Occupational Health & Safety concerns / Corrective Planning Providing input on cost-effectiveness methods Overseeing building projects, renovations or refurbishments Drafting reports Handling of the canteen and parking databases Brainstorming ideas Organisation, time management, prioritising and the ability to handle a complex workload Ensuring that the facility is operating as it should on a daily basis Feedback with emergency issues that arise i.e. breaches of safety, security, or usability of our facilities Assisting with the creation of plans for replacements and repairs - planning ahead for any necessary replacements and repairs, scheduling necessary maintenance and management tasks during the times that are least likely to disrupt the business and its employees Working closely with vendors to ensure that the we are maximizing our resources Oversee procurement and maintenance and upgrade overall facility as required. Establish and administer policies and procedures for events Assisting with the coordination and managing activities and events with other departments and external Clients. Ensure facilities meet the needs of multiple individual projects Assisting with the updating and maintenance of usage records and invoice clients accordingly Participating in the development of policies and procedures affecting usage, supplies and facilities Ensure all equipment and other facilities are functioning well Develop monitoring systems or programs in institution to detect problems in initial stage Initiate interventions to solve problems in facilities Overseeing training of interns Show less

• Office Administrator

  • Dec 2018 - May 2020

  The same duties as Excellerate (excluding the COVID-19 task team) The same duties as Excellerate (excluding the COVID-19 task team)



VFS Global

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Submissions Officer

  • Jun 2018 - Nov 2018

  Customer Service Mediator - assisting clients with the submission of their visa applications, attending to their enquiries, advising them on the application process and on each step, following up on the progress of passports, liaising with clients on the feedback thereof and the hand-over of passports to clients. Customer Service Mediator - assisting clients with the submission of their visa applications, attending to their enquiries, advising them on the application process and on each step, following up on the progress of passports, liaising with clients on the feedback thereof and the hand-over of passports to clients.



Nedbank

• South Africa
• Financial Services
• 700 & Above Employee

• Client Service Associate @ MFC

  • Nov 2013 - Apr 2014

  All aspects of customer service from attending to enquiries, amending and updating client accounts, resolving customer complaints, marketing and selling products to clients, placing customer orders and escalating the processing thereof, providing information of products. All aspects of customer service from attending to enquiries, amending and updating client accounts, resolving customer complaints, marketing and selling products to clients, placing customer orders and escalating the processing thereof, providing information of products.



STD Aluminium

• Administrative Assistant

  • Oct 2011 - Sep 2013

  Office administration consisting of employee administration, managing payroll of employees, managing supplier payments and costing as well as providing quotes to customers. Office administration consisting of employee administration, managing payroll of employees, managing supplier payments and costing as well as providing quotes to customers.



Edcon

• South Africa
• Retail
• 700 & Above Employee

• Store Clerk

  • Jan 2010 - Dec 2010

  – Performs daily, weekly and monthly audits of cash – Intake or cash draws – Count the cash in the drawer at the end of the day ensuring cash equals receipts – Completes, processes, and maintains applicable paperwork and records. – Train and sometimes supervise new cashiers or retail workers – Resolve escalated issues with angry customers. – Informs customers about services available and assesses customer needs. – Greets customers including answering phones and directing customer inquiries to appropriate party. Show less