Theron Duncan
Audio Video Technician at Acoustic Architects- Claim this Profile
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Topline Score
Bio
Credentials
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Google Data Analytics Professional Certificate
CourseraAug, 2023- Oct, 2024 -
OSHA 10-Hour Construction Safety and Health
OSHA Safety Training InstituteMay, 2023- Oct, 2024 -
2019 Market 32 Certificate of Achievement: Outstanding Net Promoter Score (Top 3 out of market)
Geek SquadSep, 2019- Oct, 2024
Experience
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Acoustic Architects
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Audio Video Technician
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Jun 2021 - Present
Spearheaded the setup and seamless execution of customer demonstrations for Audio/Video systems, resulting in a decrease in customer inquiries and a improvement in overall customer experience. Employed best practices for punch down and labeling of CAT6 communication wiring, resulting in network organization, streamlined troubleshooting, and increased overall operational efficiency Assembled and installed innovative, cutting-edge audio/video systems for 50+ residential and commercial properties, ensuring flawless integration and seamless user experience, resulting in increased customer satisfaction and repeat business. Implemented advanced home automation technologies, integrating lighting, security, and climate control systems, creating a reduction in energy consumption and an annual cost savings of $1,500+ per household. Initiated the successful installation of 2N Gate Station Keypad Wiring and gooseneck, resulting in strengthened security measures and revamped access control for users; achieved a reduction in maintenance and troubleshooting efforts. Produced the seamless transition from coax termination to fiber optic installation, resulting in a increase in network bandwidth capacity and a significant reduction in customer complaints related to signal quality and speed issues. Optimized wire organization and implemented cable labeling system for A/V Rack Equipment, resulting in improved maintenance efficiency, reduced service call response time, and a increase in customer satisfaction. Streamlined AV integration processes by collaborating closely with programmers, resulting in a reduction in setup time and enhanced overall project efficiency. Installation of custom home theater furniture for 50+ clients, ensuring impeccable craftsmanship and attention to detail, resulting in highly satisfied customers and positive online reviews. Show less
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Comcast
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United States
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Telecommunications
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700 & Above Employee
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Residential Communications Technician III
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Sep 2019 - Jun 2021
Conducted in-depth analysis of system logs and performance metrics, identifying and resolving critical bottlenecks that improved system reliability and reduced service disruptions Installed and configured cable, internet, voice, and alarm systems for residential and commercial clients, ensuring seamless connectivity and enhanced security. Scaled ladders in challenging weather conditions to access demarcation points and ensure uninterrupted connectivity for 500+ customers; maintained network uptime at 99.9% and reduced customer complaints annually. Successfully managed customer expectations and delivered exceptional service, resulting in a 95% customer satisfaction rate and a significant decrease in customer complaints. Optimized inventory control procedures, leveraging RFID technology to track and log inventory in the work vehicle, resulting in a reduction in inventory carrying costs and improved order fulfillment accuracy. Show less
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Home Theater Agent
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Jul 2017 - Aug 2019
Optimized TV/Appliance diagnostics and repair procedures, resulting in a decrease in customer complaints and a increase in customer satisfaction scores by ensuring timely and accurate issue identification and resolution. End-to-end product delivery and installation process for 50+ clients, ensuring seamless execution and customer satisfaction; reduced delivery time and received 98% positive feedback ratings. Optimized inventory control procedures, leveraging RFID technology to track and log inventory in the work vehicle, resulting in a reduction in inventory carrying costs and improved order fulfillment accuracy. 2019 Market 32 Certificate of Achievement: Outstanding Net Promoter Score (Top 3 out of market) Show less
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iQor
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Inbound Retention Specialist
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Jan 2017 - Jun 2017
Managed high-volume inbound customer calls for a leading telecommunications company, ensuring prompt issue resolution and maintaining a customer satisfaction rating of 95% (averaging 150 calls daily) Developed and executed comprehensive customer education program, resulting in a reduction in customer support tickets and a increase in customer satisfaction scores.Analyzed customer support data, identified common pain points, and developed proactive solutions that reduced technical support inquiries over a 6-month period. Show less
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C&S Wholesale Grocers
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United States
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Wholesale
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700 & Above Employee
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Grocery/Freezer Selector
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May 2016 - Dec 2016
Elevated supply chain efficiency by implementing a digital inventory system, resulting in a reduction in order processing time and improving on-time delivery performance . Optimized production processes to align with safety regulations, achieving a decrease in workplace incidents and improving operational efficiency Utilized advanced digital headset system to accurately locate goods within the warehouse, resulting in a reduction in inventory retrieval time and improving order fulfillment speed Operated forklift and pallet jack equipment with precision, ensuring safe and efficient movement of 500+ pallets daily; reduced loading time and minimized product damage incidents Show less
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DADE PAPER
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China
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Software Development
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Selector/Loader
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Mar 2015 - Mar 2016
Transformed warehouse operations through the introduction of a pick list system, integrating real-time inventory tracking and automated replenishment, achieving a reduction in out-of-stock incidents and improving order fulfillment speed Operated forklift and pallet jack equipment with precision, ensuring safe and efficient movement of 500+ pallets daily; reduced loading time and minimized product damage incidents Transformed warehouse operations through the introduction of a pick list system, integrating real-time inventory tracking and automated replenishment, achieving a reduction in out-of-stock incidents and improving order fulfillment speed Operated forklift and pallet jack equipment with precision, ensuring safe and efficient movement of 500+ pallets daily; reduced loading time and minimized product damage incidents
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Walgreens
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United States
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Retail
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100 - 200 Employee
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Registered Pharmacy Technician
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Nov 2010 - Jul 2011
Provide Exceptional Customer Service Fill/Refill Medications Analyzed and resolved intricate patient insurance discrepancies by partnering with healthcare providers, conducting root cause analysis, and implementing process improvements, resulting in a decrease in claim appeals and a reduction in outstanding balances. Provide Exceptional Customer Service Fill/Refill Medications Analyzed and resolved intricate patient insurance discrepancies by partnering with healthcare providers, conducting root cause analysis, and implementing process improvements, resulting in a decrease in claim appeals and a reduction in outstanding balances.
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Education
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2004 - 2008
City/Pembroke Pines Charter High School
High School Diploma
Community
