Therese Lantz
Customer Success Specialist at Semcon Learning | Xtractor- Claim this Profile
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Bio
Experience
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Xtractor | Part of the Semcon Group
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Sweden
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E-Learning Providers
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1 - 100 Employee
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Customer Success Specialist
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Mar 2022 - Present
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Projektledare/Learning Developer
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Mar 2021 - Present
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Samsung Electronics Nordic
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Sweden
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Computers and Electronics Manufacturing
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300 - 400 Employee
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Project Lead
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Mar 2020 - 2021
As Project Lead for the new Nordic SamsungTraining portal I was responsible for the strategic planning, target setting, implementation, development, roll-out and follow-up of the Project. This was done through structured processes for requirements gathering, user training & feedback, prioritization, frequent tests, UI & UX improvements & production releases. In parallel I was planning and steering the budget for development and operational costs and in collaboration with procurement also reviewing the performance of the contracted suppliers. In addition this role also included responsibility for the Content Creation for the training portal. Show less
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Sales Coordinator
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Dec 2016 - Mar 2020
In the role as Nordic Sales Coordinator I was the interface between the local sales organizations and the Nordic HQ sales division. My main tasks was to coordinate, optimize, analyse & develop processes and systems such as contract management, budget planning, sales reporting & event planning. In the Event Projects I also steered the budget and external supplier.
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Retail & Sample administrator
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Aug 2013 - Dec 2016
The Retail and Sample Coordinator role covered purchase, development, budget and roll out of a new order system for marketing material and samples. The role also included daily operational work with the contracted PR agencies for the Nordic markets and also budget management and purchase of Point of Sales Material.
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Improvement leader Lean
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Feb 2013 - Aug 2013
Implementation of Lean production framework at Samsung Nordics. The PL role had as main focus to steer the various project phases including definition of scope, as-is reviews, workshops, target setting to final roll out of all business department by Samsung tailored Lean production framework.
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Master Data & Inbound Coordinator
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Mar 2012 - Feb 2013
Same responsibilities as a Master Data coordinator (previous role) but with additional responsibility for the logistic inbound in the Nordics.
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Manpower Professional
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Stockholm, Sweden
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Master Data Coordinator
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May 2011 - Mar 2012
In the role I was responsible for registration of new products, maintenance of volume- and weight data that was the base for delivery- and warehouse costs. In this role I reported both to the Nordic Management team and the European headquarter. In the role I was responsible for registration of new products, maintenance of volume- and weight data that was the base for delivery- and warehouse costs. In this role I reported both to the Nordic Management team and the European headquarter.
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Einar Sports
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Sweden
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Spectator Sports
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1 - 100 Employee
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Project Leader
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Jan 2010 - Jun 2010
Responsible for all operational activities in Uppsala region. Responsible for all operational activities in Uppsala region.
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Education
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Örebro University
Management in Sport and Recreation