Experience

Middle Tennessee Electric Membership Corporation

• Warehouse Support Specialist

  • Sep 2020 - Present

• Dispatcher

  • Oct 2014 - Present

  Dispatcher Murfreesboro Electric Department Murfreesboro, TNReceive calls and dispatch appropriate utility personnel using outage management software to handle routine and emergency situations. Maintain radio and phone contact with field units at all times. Assist customers with problems and complaints by determining and contacting appropriate authority to expedite solution. Deal courteously with the public while assisting with complaints. Complete and maintain, in an accurate and prompt manner, all written reports and daily paperwork. Dispatch and record collection actions and service order data. Cut off, reconnect and arm customer’s accounts with DSI switches. Dispatch all repair related data to service crews. Receive record and dispatch street light repair orders Send Letters out to MED Customers when they need to repair there meters due to damage on the meter base or objects blocking access to meter.Monitor substations using SCADA SystemMain database and files as required with the SCADA SystemReceive after-hours payment from customers disconnected for non -payment of utility bill. Show less



Logistics Management Solutions

• Romania
• Truck Transportation
• 1 - 100 Employee

• Team Lead to oversee GTO Transportation Departments

  • Jun 2011 - Mar 2014

  - Monitoring team's performance to ensure they meet daily goals- Submitting ideas to increase productivity- Leading and attending scheduled training programs- Assist with hiring and promoting team members-Implementation and Problem solving- Provide Superior Customer Service to our client and their business partners

• Import/Export Compliance Support

  • Jun 2011 - Aug 2012

  -Audit All Import & Export Documentation in Accordance with U.S. Customs Regulations-Ensure Proper Documentation Has Been Submitted-Confirm Proper Classification Has Been Used-Review of Documents to Ensure Accuracy and Completeness for All Imports & Export -Report Errors to Compliance Partners for Action-Follow-Up With Import Brokers for Additional Documentation and Corrections as Directed-Maintain Error Log and Record Completed Corrections-Maintain FDA Tracker Show less



Firmenich

• Switzerland
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Account Management Coordinator

  • Mar 2010 - Nov 2010

  --Enter flavor sales orders, samples,& plant trials in SAP for Fortune 500 companies -Provide order confirmations, and Certificates of Analysis to customers, monitor material production and availability, lead times, shipping dates for seamless order. -Processing of customer purchase orders. -Update Account Managers on issues affecting their accounts partner with Sales, Planning, Finance Production and Carriers to resolve problems quickly and expedite orders for shipment -Enter Non-Conformances to determine responsibility for errors and damages, process debits,& credits invoices to resolve pricing discrepancies, -Enter customer forecasts and modified forecasts based on ordering trends and pending projects Show less



Bristol-Myers Squibb

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Contract Coordinator

  • Feb 2004 - Mar 2009

  BRISTOL-MYERS SQUIBB/ConvaTec, Skillman, NJ Contract Coordinator Responsible for providing internal support for members working with business analysts, contract analysts and the sales force, on development and implementation of contracting activities.• Verify and correct end user contract price while providing information to Distributors.• Investigate and respond to telephone inquiries, from Distributors and Partners, regarding contract pricing and/or membership affiliations.• Coordinate GPO membership maintenance with third party providers.• Provide customer pricing proposals upon request.• Provide information to business analysis team members regarding pricing and sales, utilizing the IBM AS400.• Develop and distribute weekly reports to the sales force regarding contracts and bids which are scheduled for expiration. Show less

• coordinator

  • 2000 - 2004

• Expenditure Team Member

  • Feb 2000 - Feb 2001

  (2000 - 2001)• Performed field sales expense report auditing via electronic and manual techniques.• Performed issues resolution resulting from audit findings.• Developed and implemented a new Faser System with cross-functional teams to enhance auditing processes.

• Fleet Administrator

  • Jan 1999 - Feb 2000

  Fleet Administrator (1999 - 2000)• Documented expense report transactions.• Created and maintained accounting departments’ database.• Participated in cross-functional communications in resolving customer inquiries.

• Bid Pricing Coordinator

  • Mar 1998 - Jan 1999

  Bid Pricing Coordinator (1998 - 1999)• Processed customer bid requests.• Established guidelines for utilizing on-line contract pricing system.• Maintained records and database for documentation retrieval.• Processed requests for rebilling of customer invoices.• Processed and distributed monthly reports as requested.

• Intermediate Distribution Service Coordinator

  • Aug 1995 - Mar 1998

  Intermediate Distribution Service Coordinator (1995 - 1998)• Processed customer orders.• Resolved customer issues.• Created credit adjustments.• Researched pricing and shipping problems.• Researched claims and deductions.• Provided cross-functional team communications to resolve customer issues.• Selected as Telecommuting Pilot Program member.• Senior member of dedicated ConvaTec Customer Service Group.

• Distribution Service Coordinator

  • Sep 1990 - Aug 1995

  Distribution Service Coordinator (1990 - 1995)• Processed and expedited customer orders for several Pharmaceutical divisions.• Supported Order Management in Electronic Data Interchange (EDI) order release process.• Coordinated inventory control measurement reports.• Processed field sales sample orders.



BRISTOL-MYERS SQUIBB, Princeton, NJ

• Sr. AP Coordinator

  • Feb 2001 - Feb 2004

  1990–2004 Sr. AP Coordinator (2001 - 2004) • Provided updates for all Grant of Authority (GOA) requests for T&E approvals. • Provided ongoing maintenance for ZWGOA tables. • Provided backup for Corporate Card Administrator for Worldwide American Express cards. • Provided daily reports of new and terminated employees worldwide. • Approved Corporate Card cash limit requests. • Provided training on the use of the T & E system for expense reporting. 1990–2004 Sr. AP Coordinator (2001 - 2004) • Provided updates for all Grant of Authority (GOA) requests for T&E approvals. • Provided ongoing maintenance for ZWGOA tables. • Provided backup for Corporate Card Administrator for Worldwide American Express cards. • Provided daily reports of new and terminated employees worldwide. • Approved Corporate Card cash limit requests. • Provided training on the use of the T & E system for expense reporting.