Founder / Marketing Specialist

• Jan 2018 - Present

Golden Owl Consulting is a small business located in Northeastern Pennsylvania that specializes in small-medium size business marketing and event campaigns. As owner, it is my responsibility to maintain and enhance all areas of the business as well as maintain relationships with all of the clients. Additionally, handling services including website creation/maintenance, social media maintenance/management, campaign creation, maintenance and implementation, as well as various other marketing and events services!

Customer Success Specialist

• Sep 2020 - Present

Marketing/Sponsor Chair & Event Coordinator

• Apr 2016 - Present

-Developing fundraising events to support local causes in the Greenfield Township area, including the construction and development of The Andrew C. Mazza Memorial Health Center-Create and distribute sponsor packages for events and foundation donors-Create, maintain, and manage all social media platforms and event -Design, develop, and manage www.andrewmazzafoundation.com-Manage and oversee all fundraising events, including Andrew Mazza Diesel Jam in conjunction with Johnson College and Andrew Mazza Foundation Annual Chicken BBQ-Maintain and develop donor and sponsor database for events, including all past donors-Assist in maintaining foundation accounts, including expenses and income for eventsAccomplishments:-Raised over $130,000 with a portion of the funding going to NEPA Community Health Care for The Andrew C Mazza Memorial Health Center-Supported Johnson College Diesel Program in scholarships and donations -Supported local families who experience similar tragedies and losses to the cause of the foundation-Supported Lakeland Jr/Sr High School students with scholarships

Marketing Development Partner

• Oct 2018 - Jul 2020

-Working with the Director of Technology Consulting on various projects to increase marketing efforts, strengthen brand awareness and improve company image and awareness to reflect growth in services. -Collaborate on creating and implementing various marketing strategies over the course of 2019 to increase the local client base and expand into regions across eastern Pennsylvania.-Create and implement marketing plan, budget and time oriented task lists to ensure success and reach.-Assist sales department in management and implementation of marketing pieces into sales support.-Manage all social media outlets, branding sources and revamp of company website

Co-Founder

• Oct 2017 - Apr 2019

Montage Mountain Meets is a membership based networking group for local professionals looking to create relationships with other area professionals to ultimately increase their brand awareness, expand their professional network and gather sales leads. Montage Mountain Meets is a membership based networking group for local professionals looking to create relationships with other area professionals to ultimately increase their brand awareness, expand their professional network and gather sales leads.

Sales Marketing Manager

• Apr 2016 - Dec 2017

-Develop and maintain business relationships with clients in all industries through the use of cold calls and scheduled route visits in Wayne and South Lackawanna Counties (Pennsylvania)-Develop and maintain contact with resources for fire and water damage victims to assist in all areas of disaster recovery-Create and implement programs for commercial facilities, property owners/managers, and various other industries to encourage preventative maintenance practices-Create and distribute Emergency Ready Profiles for commercial property owners/renters to assist in preparation in case of an emergency situation on site-Maintain CRM (Client Relationship Management) Profiles within SERVPRO system-Update and maintain all areas of social media and web-based marketing sources-Organize and maintain all external marketing contracts and sources-Design and distribute marketing materials and giveaways to business partners and community events

Marketing Director

• Jul 2014 - Nov 2015

-Develop, implement, and maintain internal marketing systems and programs to increase and retain clientele in multiple locations -Analyze current marketing systems, both internal and external sources, to determine success and ROI in relation to increase in clientele for two locations.-Maintains relations with customers by organizing and developing specific customer-relations programs; determining company presence at community events; creating means of communication with customers; developing events to increase new customers through referral programs.-Influences present and future marketing systems and sources through use of analytic information and interpretation of current marketing trends both internally and externally to ensure that ROI is viable. -In consultation with CEO and departmental staff, develop and maintain marketing plan in direct correlation with marketing budget on an annual basis with a quarterly review of current state of plan to ensure that goals, structure, and systems are being implemented and attained. -Develop and implement marketing strategy and plan in conjunction with external marketing agencies for grand opening of third office location. -Develop and promote exclusive business dental benefit plan to local businesses and act as a liaison for business owners and managers to register for and manage account of dental discount plan.

Office and Business Development Manager

• May 2011 - Dec 2014

-Analyzed the need for an updated and cost efficient marketing and advertising plan; researched potential marketing outlets and created advertisements within budget through the use of social media (Facebook) and Internet based marketing options.-Developed and integrated a low cost marketing mixture to correspond with seasonal spikes in sales; recorded results of the marketing campaign to show conclusive evidence of both contracted and potential sales increases upon implementation of the total marketing plan.-Acted as a liaison between clients and business's owner in regards to residential and commercial client accounts; provided documents to communicate with clients for estimate and billing purposes; increased the quality of customer service and organization to enhance customer satisfaction and loyalty.-A visible success rate was seen in the new and returning client inquiries for services due to the overall marketing plan and to increasing the efficiency of the owner to accept more clients through organization and scheduling. Client inquisitions and return rate increased 25% within one season.

Patient Care Coordinator

• Jun 2013 - May 2014

-Assist both current and new patients with scheduling of treatment, hygiene, and consultation appointments. -Collect and enter patient information into Dentrix database including verification of identity, medical history and insurance policy.-Consult with patients regarding dental diagnosis and treatment options, maximizing insurance benefits, procedure financing and payment options and schedules to ensure patients accept treatment.-Maintain high patient case acceptance through knowledgeably answering patient's questions and concerns in regards to their recommended treatment plan.-Review, manage and process patient accounts and payments.-Manage a follow-up protocol with patients in need of treatment to ensure that an appointment is scheduled and treatment accepted and patient retention is increased.-5-Star Scheduling Institute Phone Certified-Required to comply with HIPPA, OSHA, Safety, Emergency, and Hazard guidelines, policies, regulations, protocols, and standards.

Office and Administrative Marketing Assistant

• May 2011 - May 2014

-Identified the need for successful marketing outlets and the expansion of internal and client communications; enhanced the use of e-mail communications into the Internet based portion of the marketing strategy; enhancements improved new client accounts, order turnover rates, and client satisfaction.-Responsible for increasing the new client market and by developing a web-site as an informational resource along with the creation of a print and television campaign; integrated the use of sales and payment techniques into the campaign and sales strategies. -Produced literature to improve upon efficiency of accounts in order to separate account types; integrated the use of these sources into daily procedures and appointments for easier organization.-Analyzed the current demographics to create sale and payment options increasing overall sales; created multiple monthly sales to incorporate into sales strategy and advertising outlets.-Overall success of the initial marketing efforts proved a 15% increase in new client accounts and a 20% increase in client inquisitions, leading to a rise in new client service accounts. Development of monthly sales incentives proved to increase overall store sales 30% over two quarters.

Seasonal Group Ticket Sales Representative

• Feb 2011 - May 2011

-Increased personal client accounts by leading cold calls and scheduling appointments; assisted in purchasing tickets and selecting seating or private areas for larger groups through the use of Arctics Ticketmaster system.-Assisted the American Cancer Society and the Cancer Institute of Scranton, PA in fundraising campaigns in conjunction with ticket sales; developed fundraising opportunities for organizations; contributed to the creation and orchestration of theme nights to increase interest, attendance, and fundraising opportunities.

Senior Intern/Member and Guest Services Assistant

• Jul 2010 - Feb 2011

-Modernized marketing and advertising on and off site; created innovative ways to inform guests and members of amenities, recreation leagues, and classes; revised social media site (Facebook) to be more informative and professional to market the facility to clients; proposed a marketing and advertising plan for use in future endeavors. -Modernized marketing and advertising on and off site; created innovative ways to inform guests and members of amenities, recreation leagues, and classes; revised social media site (Facebook) to be more informative and professional to market the facility to clients; proposed a marketing and advertising plan for use in future endeavors.

Box Office Sales Representative

• Oct 2009 - May 2010

-Accountable for on-site Ticketmaster sales; nightly Ticketmaster and credit card settlements; distribution and organization of will call, guest, and V.I.P. tickets; gained an overall knowledge of the Ticketmaster system for on-site ticket sales. -Accommodated attendees in venue incidents, information, and assistance throughout each event. -Accountable for on-site Ticketmaster sales; nightly Ticketmaster and credit card settlements; distribution and organization of will call, guest, and V.I.P. tickets; gained an overall knowledge of the Ticketmaster system for on-site ticket sales. -Accommodated attendees in venue incidents, information, and assistance throughout each event.

Junior Intern

• May 2009 - Aug 2009

-Shadowed directors to gain an intricate knowledge of a non-profit organization; organized and promoted a recreational men's basketball league; worked with the marketing and recreation directors to promote and run the league to ensure participation; created schedules, maintained contact with team captains, and tracked league and player statistics.-Worked with the marketing and membership director to promoted various fundraisers throughout the duration of my experience; created marketing materials for on and off site advertising and mailers; worked with directors to enhance grant writing skills. -Experienced with the use of Daxho system for member services.

Greeter/Fan Squad

• Oct 2007 - May 2009

-Assisted marketing and live entertainment departments in orchestration of special events and promotions; distributed promotional materials to attendees for upcoming events; interacted with attendees through events to improve overall fan experience.-Provided assistance to fan squad supervisor and acted as the stand in supervisor during the second season with the team, which involved managing 12-15 employees and assigning stations for the duration of events; developed new fan stations to incorporate event themes.

Usher/Guest Services

• May 2007 - Aug 2008

-Aided event attendees in location of their seats; managed admission into private events and areas throughout the venue; provided knowledgeable assistance to attendees in relation to event and venue information. -Aided event attendees in location of their seats; managed admission into private events and areas throughout the venue; provided knowledgeable assistance to attendees in relation to event and venue information.