Theresa Suico
Senior Operations Analyst at ACS Professional Staffing- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
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Russian Elementary proficiency
Topline Score
Bio
Emily Volpert
Theresa Suico is an exceptional project manager. I have had the pleasure to work with Theresa on multiple projects that she has either managed or lead training development for. When I first started working with her, I thought Theresa was a previous member of the customer service team she was training because she had such thorough knowledge of their business processes. In reality, she had just committed to understanding that team's work from nuts and bolts to the overall structure. Not only is Theresa a strong independent contributor, she is also highly respected by colleagues for her thoughtful and collaborative approach to her work. She views her work through an equity lens and encourages others around her to consider impacts on traditionally underserved populations. I feel grateful for the opportunities I have had to work with Theresa and strongly recommend her for any IT/customer service/training/project management role.
Shannon Simmons, MBA
Theresa exemplifies the old adage of "teamwork". She is one of the most ambitious and gracious people I have ever worked with. Her willingness to assist both internal and external customers has inspired me to serve others more consistently. The best thing about working with Theresa is her "can-do" positive attitude. Along with these unique personality traits, Theresa excels at her job as Training Lead. I am impressed by Theresa's ability to handle even the toughest training projects - and effortlessly. She asks all the right questions and outlines information in a detailed and digestible manner. You can tell that she is a natural analytical thinker since she approaches topics from all possible angles, and efficiently organizes complex information into a plan that is executable. If I was starting my own company, Theresa would be one of the first people I would hire.
Emily Volpert
Theresa Suico is an exceptional project manager. I have had the pleasure to work with Theresa on multiple projects that she has either managed or lead training development for. When I first started working with her, I thought Theresa was a previous member of the customer service team she was training because she had such thorough knowledge of their business processes. In reality, she had just committed to understanding that team's work from nuts and bolts to the overall structure. Not only is Theresa a strong independent contributor, she is also highly respected by colleagues for her thoughtful and collaborative approach to her work. She views her work through an equity lens and encourages others around her to consider impacts on traditionally underserved populations. I feel grateful for the opportunities I have had to work with Theresa and strongly recommend her for any IT/customer service/training/project management role.
Shannon Simmons, MBA
Theresa exemplifies the old adage of "teamwork". She is one of the most ambitious and gracious people I have ever worked with. Her willingness to assist both internal and external customers has inspired me to serve others more consistently. The best thing about working with Theresa is her "can-do" positive attitude. Along with these unique personality traits, Theresa excels at her job as Training Lead. I am impressed by Theresa's ability to handle even the toughest training projects - and effortlessly. She asks all the right questions and outlines information in a detailed and digestible manner. You can tell that she is a natural analytical thinker since she approaches topics from all possible angles, and efficiently organizes complex information into a plan that is executable. If I was starting my own company, Theresa would be one of the first people I would hire.
Emily Volpert
Theresa Suico is an exceptional project manager. I have had the pleasure to work with Theresa on multiple projects that she has either managed or lead training development for. When I first started working with her, I thought Theresa was a previous member of the customer service team she was training because she had such thorough knowledge of their business processes. In reality, she had just committed to understanding that team's work from nuts and bolts to the overall structure. Not only is Theresa a strong independent contributor, she is also highly respected by colleagues for her thoughtful and collaborative approach to her work. She views her work through an equity lens and encourages others around her to consider impacts on traditionally underserved populations. I feel grateful for the opportunities I have had to work with Theresa and strongly recommend her for any IT/customer service/training/project management role.
Shannon Simmons, MBA
Theresa exemplifies the old adage of "teamwork". She is one of the most ambitious and gracious people I have ever worked with. Her willingness to assist both internal and external customers has inspired me to serve others more consistently. The best thing about working with Theresa is her "can-do" positive attitude. Along with these unique personality traits, Theresa excels at her job as Training Lead. I am impressed by Theresa's ability to handle even the toughest training projects - and effortlessly. She asks all the right questions and outlines information in a detailed and digestible manner. You can tell that she is a natural analytical thinker since she approaches topics from all possible angles, and efficiently organizes complex information into a plan that is executable. If I was starting my own company, Theresa would be one of the first people I would hire.
Emily Volpert
Theresa Suico is an exceptional project manager. I have had the pleasure to work with Theresa on multiple projects that she has either managed or lead training development for. When I first started working with her, I thought Theresa was a previous member of the customer service team she was training because she had such thorough knowledge of their business processes. In reality, she had just committed to understanding that team's work from nuts and bolts to the overall structure. Not only is Theresa a strong independent contributor, she is also highly respected by colleagues for her thoughtful and collaborative approach to her work. She views her work through an equity lens and encourages others around her to consider impacts on traditionally underserved populations. I feel grateful for the opportunities I have had to work with Theresa and strongly recommend her for any IT/customer service/training/project management role.
Shannon Simmons, MBA
Theresa exemplifies the old adage of "teamwork". She is one of the most ambitious and gracious people I have ever worked with. Her willingness to assist both internal and external customers has inspired me to serve others more consistently. The best thing about working with Theresa is her "can-do" positive attitude. Along with these unique personality traits, Theresa excels at her job as Training Lead. I am impressed by Theresa's ability to handle even the toughest training projects - and effortlessly. She asks all the right questions and outlines information in a detailed and digestible manner. You can tell that she is a natural analytical thinker since she approaches topics from all possible angles, and efficiently organizes complex information into a plan that is executable. If I was starting my own company, Theresa would be one of the first people I would hire.
Credentials
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eLearning Instructional Design and Development
Oregon State UniversityMay, 2019- Nov, 2024
Experience
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ACS Professional Staffing
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Senior Operations Analyst
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Jul 2022 - Present
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CorSource
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Business Systems Analyst - Reliability Compliance
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Jun 2021 - Jul 2022
As a contractor for Bonneville Power Administration (BPA), I currently: • Coordinate remediation and mitigation activities for NERC CIP non-compliant incidents; scope of 200+ staff • Manage project tasks of 10+ compliance mitigation projects • Conduct process improvement and training activities for compliance domain • Liaison between PMO, governance orgs, and operational staff As a contractor for Bonneville Power Administration (BPA), I currently: • Coordinate remediation and mitigation activities for NERC CIP non-compliant incidents; scope of 200+ staff • Manage project tasks of 10+ compliance mitigation projects • Conduct process improvement and training activities for compliance domain • Liaison between PMO, governance orgs, and operational staff
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City of Portland
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United States
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Government Administration
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700 & Above Employee
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Business Systems Analyst II - Project Manager
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Feb 2021 - May 2021
• Project managed virtual appointment solution that increased organizational revenue, project intake, and customer service in response to COVID-19 pandemic.• Gathered business requirements, guided leadership through decision making, performed and coordinated configuration activities, led user testing efforts, and delivered end user training.• Drove intentional focus on equity by getting leadership buy-in, and building processes, policies, and communications for customers with less access to technology.• Facilitated affinity group for employees of color within the organization, helping to build safe and supportive spaces. Show less
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Business Systems Analyst II - Training Lead
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Apr 2019 - Feb 2021
• Cultivated network of 120+ super users who supported their teams during implementation through relationship-building, change management, and technical systems education. • Acted as critical conduit between application development and support teams, leadership, and users during development and implementation phases to escalate issues and business problems. • Worked with 30 workgroups to document business processes and deliver systems training in 3 months. Resulted in minimal support tickets and confident internal users. Our vendor reported it was the best product release they ever experienced.• Led training team to develop systems training deliverables impacting 1200+ users by providing technical subject matter expertise and support. • Delivered citywide presentations to 200+ staff on software rollout to support change management and instill user confidence in the product.• Member of the organization's equity committee. • Acted for Development Hub PDX video. Show less
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Business Systems Analyst II - Technical Support
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Jan 2018 - Apr 2019
• Improved program wide user acceptance testing, bug intake, and enhancement request processes.• Led user acceptance testing for 30 city departments by supporting users in testing sessions, creating test cases and test data sets with QA and IT teams. • Improved user account management process by developing use cases, standard operating procedures, and removing inaccuracies. • Made technical support team onboarding 75% more efficient by creating OJT and knowledge-sharing processes. New team members able to start working help desk tickets in 3 months instead of 12.• Improved team's help desk documentation and knowledge repositories using MS Office 365 and team wikis. • Improved enterprise wide system training by partnering with training team on operations and reporting.• Took initiative to learn how to deliver enterprise wide system training, apply adult learning principles to training program, and improve training processes. Resulted in improved new user experience and performance.• Organized panel on emotional tax and women of color in the workplace. Show less
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Business Systems Analyst I
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Apr 2014 - Jan 2018
• Worked with enterprise architecture and information security teams to develop, test, and implement uninstallation and configuration scripts for 1000 users. Managed project, communications, and implementation. • Provided value to electronic plan review pilot project by driving critical business decisions while learning the application. Developed training deliverables in one month.• Improved operations and efficiency of all building inspections business units by training them through transition from flip phones to smartphones. Provided training for 60 building inspectors. Show less
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Business Systems Analyst I
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Aug 2013 - Apr 2014
• Worked with account management teams and business liaisons to manage and provision MS Office 365 licenses and develop business solutions.• Provided front-line technical support during city wide Office 365 launch.• Took initiative to learn adult learning principles, develop training and education skillsets to train 500+ city employees in Office 365. • Developed city wide training deliverables, including first day guides, job aids, and communications.
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Oregon State University Foundation
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Fundraising
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100 - 200 Employee
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Business Systems Analyst and IT Support
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Mar 2013 - Aug 2013
• Performed report analysis for database conversion. • Performed IT help desk duties and inventory maintenance of software licenses, hardware, and other IT assets. • Repaired desktop operating systems and profiles. • Created and maintained asset management standard operating procedures. • Performed report analysis for database conversion. • Performed IT help desk duties and inventory maintenance of software licenses, hardware, and other IT assets. • Repaired desktop operating systems and profiles. • Created and maintained asset management standard operating procedures.
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Oregon State University
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Higher Education
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700 & Above Employee
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Resident Assistant
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Sep 2011 - Mar 2013
• Created an engaged residential community through enthusiasm and attentiveness to residents. • Organized educational/social programs for residents. • Received and implemented social justice & diversity training to be an advocate for residents and peers. • Created an engaged residential community through enthusiasm and attentiveness to residents. • Organized educational/social programs for residents. • Received and implemented social justice & diversity training to be an advocate for residents and peers.
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Education
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2010 - 2013
Oregon State University
Bachelor of Science (BS), Business Information Systems -
2009 - 2010
Oregon Coast Community College
Community
