Experience

ReSound

• Denmark
• Medical Equipment Manufacturing
• 700 & Above Employee

• Training Coordinator

  • Jan 2017 - Present

  - Started a new system for the ReSound Consumer Outreach Audiologists (COAs) to request supplies for training sessions and seminars across the United States. - Created an Excel spreadsheet to track inventory of supplies available for use. - Helped to develop a PDF form for COAs to order supplies for shipment to seminars and training events. On a continuing basis: - Update all iPads and iPods used for training with the most recent version of IOS and all company Apps are up to date. - Make sure computers used for training are updated with the most recent company software. - Add new software as necessary for training. - Pre program hearing aids to trainer specifications prior to sending for training. - Package and arrange for shipping of requested supplies with a local shipping company to arrive and return on the dates and times specified by the trainer. - Update Excel inventory spreadsheet as supplies are sent out and returned. - Unpack and re inventory all supplies returned. - Reset all hearing aids returned from training to factory settings. - Order necessary supplies as they are depleted from ReSound Customer Service Representatives. - Create Salesforce campaigns and calendar events with dates set for training and open houses by Contract Trainers. - After Contract Trainers finish events, add their reports to the Salesforce campaign. - Make sure all training trunks are in good shape and when necessary, request replacement parts and file warranty claims for any damage. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Training Coordinator for ReSound

  • Oct 2015 - Dec 2016

  - Started a new system for the GN ReSound Consumer Outreach Audiologists (COAs) to request supplies for training sessions and seminars across the United States. - Created an Excel spreadsheet to track inventory of supplies available for use. - Helped to develop a PDF form for COAs to order supplies for shipment to seminars and training events. - Made sure all iPads and iPods used for training were updated with the most recent version of IOS and all company Apps - Made sure computers used for training were updated with the most recent company software. - Added new software as necessary for training. - Pre programmed hearing aids to trainer specifications prior to sending for training. - Packaged and arranged for shipping of requested supplies with a local shipping company to arrive and return on the dates and times specified by the trainer. - Updated Excel inventory spreadsheet as supplies were sent out and returned. - Unpacked and re inventoried all supplies returned. - Reset all hearing aids returned from training to factory settings. - Ordered necessary supplies as they were depleted from ReSound Customer Service Representatives. - Created Salesforce campaigns and calendar events with dates set for training and open houses by Contract Trainers. - After Contract Trainers finished events, added their reports to the Salesforce campaign. - Made sure all training trunks were in good shape and when necessary, request replacement parts and filed warranty claims for any damage. Show less



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Quality Coordinator

  • Jul 1993 - Aug 1996

  -Oversaw all day to day activity of the Quality Control Department for the Minneapolis, MN claims office.-Supervised Claim Processor and Member Service Trainers, Claim Auditors, System Enhancement Coordinator and all current trainees. -Supervised quality monitoring of claims per company standards and implemented retraining programs based on error trends.-Implemented training and retraining programs for Claim Processors and Member Service Representatives.-Interviewed candidates and worked with Human Resources Manager to make final hiring decisions.-Coordinated the review, discussion and implementation of new procedures directed by the corporate office.-Conducted focus groups with members of other departments to determine best practices.-Traveled to Aetna offices throughout the U.S. to support quality improvement initiatives.-Implemented and created an office newsletter, 'The Minneapolis Aexpress.' Show less

• Claims Processor Trainer

  • Dec 1991 - Jul 1993

  -Conducted 10-12 week classroom training sessions for new Claim Processors in system operations and application of health insurance contracts.-Wrote and conducted weekly performance reviews for trainees and provided coaching and training based on results.-Supported the Quality Coordinator with the interviewing process for new Claim Processors.-Created outlines of training material and updated materials as office procedures and guidelines changed.-Reviewed and interpreted office error trends and regularly met with members of other departments to determine retraining needs of Claim Processors and Member Service Representatives.-Monitored the quality of payment and accuracy in the field claim office. Show less

• Claims Processor

  • Oct 1989 - Dec 1991

  -Processed a variety of medical and dental insurance claims.-Responsible for handling highly visible claims that required special attention, such as C-level executives.-Communicated by telephone or letter with customers, providers of services and other insurance carriers.



Fingerhut

• United States
• Retail
• 100 - 200 Employee

• Customer Service/Collections

  • Oct 1986 - Oct 1989

  -Called customers to request payment on past due accounts. -Answered incoming phone calls from customers. -Responded to customer account questions in writing. -Supported the implementation and training for a new phone and computer system. -Called customers to request payment on past due accounts. -Answered incoming phone calls from customers. -Responded to customer account questions in writing. -Supported the implementation and training for a new phone and computer system.



Dairy Queen

• United States
• Food and Beverage Services
• 700 & Above Employee

• Waitress/Cook

  • Mar 1981 - Sep 1987

  -Waited on customers -Ordered and stocked supplies -Helped with hiring of new employees -Decorated cakes -Waited on customers -Ordered and stocked supplies -Helped with hiring of new employees -Decorated cakes